Customer Relationship Management (CRM) Market Expected To Reach $ 24.22 Billion By 2018 - PowerPoint PPT Presentation

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Customer Relationship Management (CRM) Market Expected To Reach $ 24.22 Billion By 2018


[248 Pages Report] Customer Relationship Management (CRM) Market report categorizes the global market by Social CRM (Social Monitoring, Engagement, Listening, Mapping, Social Measurements), Deployment Types, Applications, End Users, & by Geography Forecasting 2018. – PowerPoint PPT presentation

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Title: Customer Relationship Management (CRM) Market Expected To Reach $ 24.22 Billion By 2018

MarketsandMarkets Presents
Customer Relationship Management (CRM) Market
Expected To Reach 24.22 Billion By 2018
Social Customer Relationship Management
Market focuses on leveraging social tools and
sites, to generate opportunities for enterprises
in creating effective brand presence among its
customers. It integrates traditional CRM
solutions with social media for improving the
overall customer engagement for
enterprises. Browse 142 market data tables with
64 figures spread through 248 pages and in-depth
TOC Customer Relationship Management (CRM)
Social CRM (Social Monitoring Social Listening
Social Mapping Social Measurements Social
Engagement Social Middleware) Global
Advancements, Worldwide Market Forecasts
Analysis (2013 2018). http//www.marketsandma
The report Customer Relationship Management (CRM)
social CRM Market (2013-2018) defines and
segments the global CRM software market into
various sub-segments with in-depth analysis and
forecasting of revenues. It also identifies
drivers and restraints for this market with
insights on trends, opportunities, and
challenges. Major forces driving this market
are the rising focus on customer engagement,
emerging SMEs, social platforms and the
recognition of sharing ideas on a real time
basis. Enterprises are coming up with solutions
for Social Monitoring, Social Listening, Social
Middleware, Social Management and Social
Measurement for providing the best in class
customer experience to the customers. Today, CRM
is not limited only for increasing sales and
improving marketing activities, but to bring in
more customer engagement with the enterprises.
MarketsandMarkets has segmented the global CRM
and social CRM market by type of deployment
models On-premise, Hosted and Hybrid By type of
Applications Marketing, Sales, Support and
Service, Collaborations, Innovations and Customer
Experience By type of solutions Social
Monitoring, Social Listening, Social Mapping,
Social Management, Social Middleware and Social
Measurement By type of service consumers Small
and Medium Businesses (SMB), Enterprises By type
of verticals Banking, Financial Service and
Insurance (BFSI), Academia and Government,
Healthcare, Consumer Goods and Retail, Telecom
and IT, Oil and Gas and Energy, Power and
Utilities By Regions North America (NA),
Asia-Pacific (APAC), Europe, Middle East and
Africa (MEA) and Latin America (LA). The report
also provides insights on the demand analysis of
specific CRM features and evaluates the usage
percentage of CRM solutions, across all
departments such as IT, RD, Marketing, Sales,
HR, and Operations. MarketsandMarkets forecasts
the Social CRM Market to grow from 1.91 billion
in 2013 to 9.08 billion in 2018. This represents
a compound annual growth rate (CAGR) of 36.5
from 2013 to 2018. In terms of regions, North
America is expected to be the biggest market in
2013, while Asia-Pacific (APAC) is expected to
experience increased market traction in the
coming years.
About MarketsandMarkets
MarketsandMarkets is a global market research and
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strategically analyzed market research reports
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telecommunications and IT. We at
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clients grow by providing apt business insight
with our huge market intelligence repository.
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