Global Customer Relationship Management (CRM) Market is expected to reach worth $ 24.22 Billion By 2018 - PowerPoint PPT Presentation

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Global Customer Relationship Management (CRM) Market is expected to reach worth $ 24.22 Billion By 2018


[248 Pages Report] Customer Relationship Management (CRM) Market report categorizes the global market by Social CRM (Social Monitoring, Engagement, Listening, Mapping, Social Measurements), Deployment Types, Applications, End Users, & by Geography Forecasting 2018. – PowerPoint PPT presentation

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Title: Global Customer Relationship Management (CRM) Market is expected to reach worth $ 24.22 Billion By 2018

MarketsandMarkets Presents
Customer Relationship Management (CRM) Market is
expected to reach worth 24.22 Billion By 2018
Social Customer Relationship Management Market
focuses on leveraging social tools and sites, to
generate opportunities for enterprises in
creating effective brand presence among its
customers. It integrates traditional CRM
solutions with social media for improving the
overall customer engagement for
enterprises. Browse 142 market data tables with
64 figures spread through 248 pages and in-depth
TOC Customer Relationship Management (CRM)
Social CRM (Social Monitoring Social Listening
Social Mapping Social Measurements Social
Engagement Social Middleware) Global
Advancements, Worldwide Market Forecasts
Analysis (2013 2018). http//www.marketsan
  • The report Customer Relationship Management (CRM)
    social CRM Market (2013-2018) defines and
    segments the global CRM software market into
    various sub-segments with in-depth analysis and
    forecasting of revenues. It also identifies
    drivers and restraints for this market with
    insights on trends, opportunities, and
  • Major forces driving CRM market
  • Rising focus on customer engagement,
  • Emerging SMEs,
  • Social platforms and
  • The recognition of sharing ideas on a real time
  • Enterprises are coming up with solutions for
    Social Monitoring, Social Listening, Social
    Middleware, Social Management and Social
    Measurement for providing the best in class
    customer experience to the customers. Today, CRM
    is not limited only for increasing sales and
    improving marketing activities, but to bring in
    more customer engagement with the enterprises.

  • MarketsandMarkets has segmented the global CRM
    and social CRM market
  • By type of deployment models On-premise, Hosted
    and Hybrid
  • By type of Applications Marketing, Sales,
    Support and Service, Collaborations, Innovations
    and Customer Experience
  • By type of solutions Social Monitoring, Social
    Listening, Social Mapping, Social Management,
    Social Middleware and Social Measurement
  • By type of service consumers Small and Medium
    Businesses (SMB), Enterprises
  • By type of verticals Banking, Financial Service
    and Insurance (BFSI), Academia and Government,
    Healthcare, Consumer Goods and Retail, Telecom
    and IT, Oil and Gas and Energy, Power and
  • By Regions North America (NA), Asia-Pacific
    (APAC), Europe, Middle East and Africa (MEA) and
    Latin America (LA).

  • The report also provides insights on the demand
    analysis of specific CRM features and evaluates
    the usage percentage of CRM solutions, across all
    departments such as IT, RD, Marketing, Sales,
    HR, and Operations
  • MarketsandMarkets forecasts the Social CRM
    Market to grow from 1.91 billion in 2013 to
    9.08 billion in 2018. This represents a compound
    annual growth rate (CAGR) of 36.5 from 2013 to
    2018. In terms of regions, North America is
    expected to be the biggest market in 2013, while
    Asia-Pacific (APAC) is expected to experience
    increased market traction in the coming years.
  • http//

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