Challenges and Opportunities for Ecommerce Businesses during the Economic Crisis

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• Challenges and Opportunities for Ecommerce
  Businesses during the Economic Crisis

2

• The Economic Crisis Has Presented Ecommerce
  Businesses With Distinct Challenges And Unique
  Opportunities. Lets Take A Look At Them.

3

• What Are The Challenges?

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• Dearth Of Employees
• Many Ecommerce Businesses Are Struggling To
  Achieve The Level Of Efficiency They Had Before
  The Pandemic Due To The Dearth Of Employees.

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• Stocking Rare Items
• Stocking Rare Items Have Become Difficult During
  This Crisis. So, E-commerce Stores Have To Let Go
  Of Some Customers In The Process, Temporarily.

6

• Shipping Delays
• Ecommerce Businesses May Have To Deal With
  Shipping Delays Due To Local Restrictions.

7

• Customer Support
• Since Many First-timers Will Flock To Online
  Stores, Customer Support Needs To Be In Place To
  Help Shoppers Navigate Through Your Website.

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• The Solutions And Opportunities

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• Contactless Delivery
• Contactless Delivery Should Be Explored To Assure
  Customers That You Are Doing Everything To
  Contain The Spread Of The Virus.

10

• Offer discounts
• Offer Essential Products Like Groceries, Medical
  Aids And Hygiene Items At Discounted Prices.
  Highlight Those Products On Your Webpage As Well.

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• Make Your Website Simple
• Check The Website, Layout, Navigation System, And
  Checkout Process To See If Everything Is Simple
  And Easy To Understand.

12

• Extend Payment Dates
• Extending Payment Dates For Invoices Can Help
  Boost Customers Loyalty And Establish Long-term
  Relationships.

13

• Communicate Clearly
• If Your Inventory Is Low Or If You Expect
  Shipping Delays, Make Sure These Are Clearly
  Mentioned On Your Website, E-store And Social
  Media Pages.

14

• Offer Safe Payment Option
• A Reliable E-commerce Payment Gateway Can Offer
  Multiple Payment Options, Support Many
  Currencies, And Keep Sensitive Information Safe.

15

• The Ongoing Pandemic Has Brought Several
  Opportunities In E-businesses To The Forefront.
  All You Have To Do Is Make The Most Of Them By
  Tweaking Your Business Strategy.

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  Ecommerce Businesses during the Economic Crisis