Effective Communication Yueqin Huang Professor of Psychiatric epidemiology National Center for menta

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Effective CommunicationYueqin Huang
???Professor of Psychiatric epidemiologyNational
Center for mental Health, China-CDCInstitute of
Mental Health, Peking UniversityP. R. China
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Communication

• Medical Professionals

Governmental officers

• Various disciplines

Patients
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A patient in SARS ward
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A doctor is examining a SARS patient
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A doctor is shaking hands with a SARS patient
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A doctor is feeding a SARS patient
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A story of a SARS patients who is a nurse in our
hospital

• As a chief nurse, he was assigned to The Peoples
  Hospital for studying Emergency Medicine before
  SARS epidemic
• As a SARS fighter, he was nursing many SARS
  patients

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A story of a SARS patients who is a nurse in our
hospital

• As a susceptible person, he suffered from SARS
  after he took care of SARS patients
• As one of the colleagues, he got good treatment,
  concerning in the Peoples Hospital

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A story of a SARS patients who is a nurse in our
hospital

• As a severe SARS patient, he was transferred to a
  infectious disease hospital
• As a ordinary patient, he just got good
  treatment, but bad psychological support there

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A story of a SARS patients who is a nurse in our
hospital

• As a sensitive patient, he cried a lot for
  missing his mother who was infected by himself.
  He strongly asked to be discharged and went home
  as he thought no better treatments he could get

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A story of a SARS patients who is a nurse in our
hospital

• We gave him a cell phone and let him keep taking
  with us at any time when he needed
• We asked a doctors wife who works in that
  hospital to see him and express our regards

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A story of a SARS patients who is a nurse in our
hospital

• We bought foods and books that he likes
• Finally he recovered

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In particular, Body language works very well in
SARS ward, it is a special communication method
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Video telephone is good for communicating between
infectious patients and supporters
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There is no victory of fighting SARS without
effective communication