Team 3 VALUES Presentation

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Respectful and Open Communication
Team Members Avice Chambers Lupe Guerrero Susan
Kennedy Shondra Wiley Vernon Williams
Team 3 VALUES Presentation
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Respect
Respect to show honor or courtesy to to show
consideration of a feeling of high regard It is
important for employees to embrace workplace
respect and courtesy in order to build a healthy
work environment
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Tips on how to establish a culture of respect in
the workplace

• Rights and Responsibilities
• Everyone should have a clear understanding of
  their role within the organization as it relates
  to appropriate behavior
• Equality
• Eliminate barriers between work groups in
  the organization and embrace the uniqueness of
  everyone by encouraging discussions of
  differences and alternative points of view
• Standards of success
• Establish a culture that defines appropriate
  conduct and incorporates company values such as
  respect and open communication into the work
  environment
• Perception
• Evaluate people on the quality of their work
  and personal character, eliminate office politics
  by not prejudging individuals or assuming
  unsubstantiated facts, and be aware of unspoken
  messages, mixed signals and body language
• Effort
• Hold all employees from top to bottom
  accountable for their own actions and behaviors
  and for meeting the standards of success then
  recognize and reward employees for their
  achievements. Confront issues when they happen
  by politely addressing any grievances or concerns
  directly with the person involved.
• Communication
• Develop formal communication processes
  (employee handbook) and squelch informal
  communication systems (gossip, the grapevine) by
  keeping everyone in the loop
• Training
• Improve group dynamics by practicing team
  building and teaching tolerance

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Open Communication

• In an open communication climate, employees feel
  free to express opinions, voice complaints, and
  offer suggestions An open communication climate
  has seven distinct characteristics
• Employees are valued
• There is a high level of trust
• Conflict is invited and resolved positively.
• Creative dissent is welcomed.
• Employee input is solicited.
• Employees are well-informed through formal
  channels.
• Feedback is ongoing.

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Building Open Communication

• Ways to build open communication
• Listen in a way that encourages others to be open
  and forthcoming
• Focus on the important aspects of what others are
  communicating
• Present yourself with confidence
• Be direct and honest without being overbearing
• Seek to first understand before being understood
• Engage in active listening by paraphrasing back
  to the person what you heard, to make sure you
  have the right understanding

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Avoiding the Pitfalls

• When establish open and ongoing communication, it
  is important to try to avoid the pitfalls
• A small group of people dominating
  conversations, while others are quiet, reserved,
  or aloof
• Meetings involving heated debates with little
  actual progress

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Extra Tips

• Strategies to establish and maintain respect and
  open communication in the workplace
• Define basic terms, acronyms, and jargon
• Create a norm that encourages ongoing
  communication
• Practice sound communication skills
• Create and adhere to guidelines on how to address
  conflicts

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Lasting Thought
Interpersonal relationships cannot be successful
unless there is mutual respect and open
communication