Human Resources for Information Technology A Systemic Study

1
Human Resources for Information Technology - A
Systemic Study

• R. Narayanan
• VP Learning Development
• TCS

2
Agenda

• Industry Scenario
• Education Scenario
• Systemic study of the issue
• Interpretations of the study
• IT mind set drivers
• Philosophy to Action

3
Strategy Formulation Ensuring Value Addition
Strategic Inputs
Process reengineering Product assessment Business
case definition Change management
Increasing requirement and impact of industry
domain knowledge
Knowledge
Solution Design
Functional specifications Software
specifications IS architecture Component design
Process
Solution Delivery
What We Deliver
Application development Product
customization Infrastructure deployment Integratio
n and testing
Tools
Support
Relationship Maturity
Application maintenance Facilities
management Contact centers Help desks
Skills
Skills
Modules
Projects
Programs
What the Customer Outsources
4
Industry Scenario

• Emphasis on I rather than T
• Concurrent technology development deployment
• Fiscal targets linearly mapped to human resources
• Work harder work smarter syndrome for IT
  professionals
• Technology models to co-evolve with changing
  business models

5
Co-evolution of Learning with Business Model
Consulting Skills , Foreign Language
Domain Expertise Relationship Mgmt.
Software Engg. Project Mgmt.
Technical Capabilities Process Mindset Domain
Expertise Synthesis Skills Communication
Programming Technology Skills
70s 80s
90s
00s
6
Education Scenario

• IT education not kept pace with general
  engineering and management education
• Formal education to build mindsets and transfer
  knowledge of permanent value not fleeting
  skills
• Absence of consensus on a Common Body of
  Knowledge a pre- requisite for any profession

7
Human Resources for IT- Problem definition
8
Human Resources for IT- Interventions
9
Interpreting the systemic study

• Learning pedagogy
• Problem Based Learning Model
• Knowledge portal for collaborative learning
• IT education to selectively inherit key
  attributes
• from other streams
• Role of professional bodies
• Role of faculty redefined
• Art and Science of Living
• Role mismatches in the industry

10
Problem Based Learning
11
Web-Enabled Collaboration Environment for
Learners
College Students Teachers
Mentors, Referees Experts
Course Knowledge and Collaboration Space
Content Inputs, Course specific Digital Library,
and Links
Course related World, Industry
Learning Instructional Excellence
12
Course Knowledge and Collaboration Spaces over an
Education Grid
13
Inter-disciplinary attributes

• Abstraction
• Measurements
• Modeling
• Inspection and Quality Control
• Design elegance
• User friendly interfaces
• Safety considerations
• Patterns
• Clarity of Communication

14
Role of Professional Bodies
15
Quality Faculty
16
Art Science of Living
17
Art Science of Living

• Mental Component of globalization - Self
  appraisal, Peer feedback
• - Coping, conflict resolution
• - Multi cultural environments
• - Values, attitudes, ethics
• Ability to switch states depending on context
• - Introvert / Extrovert
• - Sensing / Intuition
• - Thinking / Feeling
• - Judging / Perceiving

18
IT mindset drivers

• Holistic approach lesson from failed projects
• Abstraction
• Logic and Mathematics
• Quality as a social responsibility
• Ability to handle hard and soft factors
  together
• New consulting paradigms
• Conquering EGO

19
Problem Solving

• Traditional approach
• Model driven
• Independent factors
• Hard variables
• Fixed weights
• snapshot
• E.g. Regression analysis OR models etc.

• Systems Approach
• Problem driven
• Interdependent factors
• Hard / Soft factors
• Dynamic model
• forest trees
• Multi-view
• Multiple perception
• E.g. Causal Loop Diagram

20
Taxonomy of IT job opportunities

• Basic services
• Programming
• Engineering a software
• High end Services
• R D

21
(No Transcript)
22
TCS Training Model
23
Summary of Actions
24
References

• Paulk, M.C., Indian Software Excellence
  Education and Process Pay Off,Cutter IT Journal,
  Volume 13, No. 2, February 2000, pp. 23-27.
• Software Engineering Coordinating Committee,
  Guide to the Software Engineering Body of
  Knowledge 2004 version, http//www.swebok.org .
• The Joint Task Force on Computing Curricula,
  Software Engineering 2004, http//sites.computer.o
  rg/ccse/
• Murthy, P.N., "Systems Practice in Consulting",
  Systems Practice, Vol. 7, No.4, 1994 pp. 419-438.
• David Merrill, M., First Principles of
  instruction, Education Technology Research
  Development, Vol.50, N0.3, 2002, pp43-59.
• Education Grid, Indian Institute of Technology
  Management Kerala, http//www.iiitmk.ac.in
• Srivathsan, K.R., Management of refereed content
  generation and utilization for formal higher
  education, Global Journal of Flexible Systems
  Management, Vol.4, Nos. 12, 2003, pp65-77
• Steve McConnell, Professional Software
  Development, Addison-Wesley, 2004.

25
References (contd.)

• Peter Senge, The fifth discipline the art and
  practice of the Learning Organization, Doubleday,
  1990
• Joseph O'Connor Ian McDermott, The Art of
  Systems Thinking, Thorsons, 1997
• Abdel-Hamid, T., Madnick S., Software Project
  Dynamics An Integrated Approach, Prentice-Hall,
  Englewood Cliffs, New Jersey, 1991.
• Alexandra Rodrigues and Terry Williams. System
  Dynamics in Software Project Management towards
  the development of a formal integrated
  framework, Research Paper No. 1996/5,
  Strathclyde Business School, 1996.
• Kohli,F.C., Narayanan, R., Neethi,S.,
  Information Systems modeling a systems
  approach in Callaos, N. et al., Proceedings of
  the eighth world multi conference on
  systemics,cybernetics and informatics, Vol.II,
  2004, pp 509-513
• Narasimhan R., Human Resources Development to
  meet the challenges of Information Technology and
  Communication Technologies , National Centre for
  Software Technology (C-DAC) http//www.ncst.ernet
  .in , April 2000
• Tata Consultancy Services, http//elearning.tvm.tc
  s.co.in

26
References (contd.)

• Sudhir, V. Kapoor, P., Foundation for
  excellence in higher education and research in
  India, Tata Consultancy Services, 2002
• Narayanan R. Neethi S., Training Dynamics -
  TCS experience, Proceedings of the Ninth
  National Conference on System Dynamics, Dec 2000
• Construx, White paper on Professional
  Development for Software Organizations, Ver
  3.01, http//ww.construx.com/resources/whitepaper
  s/ , 2000
• Narayanan R. Neethi S., Building Software
  Engineering Professionals TCS Experience,
  Proceedings of the Conference on Software
  Engineering education and Training, IEEE Computer
  Society Press, Feb 2001