Honeywell%20slides

1
Honeywell slides

• 1. One-slide Summary

2
BEA CustomerHoneywell

• Goals
• Transform static BendixKing site into a dynamic,
  personalized e-commerce site
• Improve customer service and e-commerce
  functionality
• Reliably manage order-to-delivery e-commerce
  processes
• Results
• In its first year, site reduced customer service
  calls by 30
• 20M in orders over the Web site in 2001, and an
  estimated 40M in 2002, with projected 20-30
  increase in services
• Site traffic up 90
• Benefits
• Open, highly adaptable infrastructure
• Clustering for scalability and high availability

3
Honeywell slides

• 2. Proof point and quote

4
BEA CustomerHoneywell
Serves aviation industry with portal that also
increases sales This site will give us the
leading edge to stay ahead of the competition On
a scale from one to ten, I rate the BEA/Entigo
solution a nine and I've never given any
product a ten. Neel Sehgal Director,
IT/Digitization for Customer Services,
Honeywell We chose to partner with BEA because
it has a strong record for early adoption and
adherence to standards With the robust
functionality of the BEA platform, we can focus
our efforts where they deliver the best value,
which is in business process rather than
infrastructure Mark Demers, VP of marketing
business development, Entigo
5
Honeywell slides

• 3. Detailed overview

6
BEA Customer Honeywell

• Worldwide manufacturing leader
• Bendix/King subsidiary a leading supplier of
  aviation equipment andproducts
• E-Commerce portal (Entigo)
• Transform static catalog site into a dynamic,
  personalized site
• Improve customer service
• Requirements
• Increase e-commerce functionality and
  personalization
• Reliably manage order-to-delivery e-commerce
  processes
• Provide real-time product data from wide range of
  manufacturers, based on unique search requests
• Quickly create and deploy new applications

7
BEA Customer Honeywell

• Benefits of the BEA Platform
• Open, highly adaptable infrastructure
• Clustering to assure scalability and high
  availability
• We can focus our efforts where they deliver the
  best value, which is in business process rather
  than infrastructure.
• Results
• In its first year, site reduced customer service
  calls by 30
• 20M in orders over the Web site in 2001, and an
  estimated 40M in 2002, with projected 20-30
  increase in services
• Site traffic up 90