Computer Supported Cooperative Work (CSCW) and Computer Mediated Communication (CMC) - PowerPoint PPT Presentation

About This Presentation
Title:

Computer Supported Cooperative Work (CSCW) and Computer Mediated Communication (CMC)

Description:

Computer Supported Cooperative Work (CSCW) and Computer Mediated Communication (CMC) CSCW and CMC CMC Any form of computer-mediated communication Email, chat, MOOs ... – PowerPoint PPT presentation

Number of Views:1128
Avg rating:3.0/5.0
Slides: 14
Provided by: VanH77
Category:

less

Transcript and Presenter's Notes

Title: Computer Supported Cooperative Work (CSCW) and Computer Mediated Communication (CMC)


1
Computer Supported Cooperative Work (CSCW)and
Computer Mediated Communication (CMC)
2
CSCW and CMC
  • CMC
  • Any form of computer-mediated communication
  • Email, chat, MOOs and MUDs
  • CSCW
  • Goal-oriented activity
  • Defined domain of activity
  • (Usually) defined group
  • Organizational context

3
Types of CSCW systems
  • Meeting support
  • Shared drawing, collaborative writing
  • Awareness
  • Workflow
  • Organizational memory
  • Toolkits
  • Computer supported collaborative learning
  • Other computer mediated communication (email
    etc.)

4
CSCW Issues
  • Designers Designing effective systems
  • Organizations
  • Choosing systems appropriate to task org
  • Choosing tasks appropriate to CSCW technology
  • Ensuring adoption and effective use of systems
  • Making needed organizational changes to ensure
    adoption and use
  • More generally, understanding how organizational
    change comes about, is effectively managed

5
CSCW Research
  • Technologists
  • Systems design
  • Social scientists
  • What social science can contribute to designing
    systems that work well and will be used
  • What soc sci can contribute to organizational
    understanding and action -- how do work, social
    relations change with collaborative tech?
  • What CSCW reveals about collaboration
  • Collaboration between them
  • Crossing the divide between social and technical

6
Issues in CSCW Research
  • Understanding cooperative work
  • Offline and implications for online
  • How do we manage interactions offline?
  • Supported existing effective work AND social
    practices
  • Helping in transition to, use of new technology
  • Online
  • Implications for design
  • Implications for organizational practices,
    policies
  • Understanding collaborative activity online
  • Designing groupware
  • Technical issues
  • Social, organizational issues

7
Concerns of CSCW/CMC Users
  • Trust
  • Credit, intellectual ownership
  • The workload of making information available to
    others
  • Reward systems/incentives
  • Privacy
  • Accountability
  • Being held responsible for ones actions
    outcomes, rewards, penalties
  • Needing to account for ones actions
    explanation, justification

8
Dimensions of Collaborative Work
  • Co-located vs. remote
  • Synchronous vs. asynchronous
  • Degree/type of interdependence of work
  • Serial, parallel dependence interdependence
  • Nature of the task
  • Tools required (e.g. drawing, visualization)

9
Participants
  • Shared goals
  • Power relations
  • Similarity
  • Culture, experience, age, sex, profession,
    education
  • Degree of closeness, acquaintance
  • Work history, experience working together
  • Informal interaction
  • Perceived trustworthiness
  • Capability
  • Training, qualifications prior experience
    together
  • Reliability
  • Deception, competition

10
Technology
  • Sociotechnical systems
  • Fit with practices, understandings
  • Process vs. practice
  • Adaptability, flexibility
  • Medium richness
  • Support for informal interaction, social
    negotiation, emerging norms back channels
  • Ability to handle exceptions
  • Awareness
  • Control over visibility of communications
    exchanges/info
  • Reliability!
  • Durability (may be preferred or not how easy to
    convert if dont like it?)

11
Orlikowski I Factors affecting IT adoption
  • Cognitive
  • Mental models, tech frames
  • Structural
  • Rewards, incentives
  • Policies
  • Data confidentiality, quality, access control
  • Firm culture, work norms, practices
  • Methods of introduction
  • Training, support, time for learning
  • New tech frames

12
Orlikowski II emergent, not planned, change
  • I Shift to electronic capture, documentation,
    searching of call records
  • II Org changes assocd with redistribution of
    work from individual to shared responsibility
  • III Org changes emerging proactive
    collaboration
  • IV Expanding global support, creative
    interdeptl cross-functional linkages
  • V Org changes controlling access to and
    distributing extracts of knowledge from database

13
Some factors that affect adoption and use of
technology in orgs
  • Individual
  • Cognitions
  • cognitive style
  • Inclination to trust
  • Group
  • Shared goals
  • Dynamics, norms, practices
  • Familiarity, social cohesion
  • social capital
  • Organizational
  • Structural incentives, policies, norms,
    practices
  • Training, methods of introduction
  • Task
  • Interdependence visibility
  • Technological
  • Fit with task, organization, practices
  • Ease, flexibility
  • Societal
  • Role of, acceptance of tech
Write a Comment
User Comments (0)
About PowerShow.com