Define high-performance work systems and identify the elements of such a system.

1
Chapter 16Learning Objectives

1. Define high-performance work systems and identify
   the elements of such a system.
2. Summarize the outcomes of a high-performance work
   system.
3. Describe the conditions that create a
   high-performance work system.
4. Explain how human resource management can
   contribute to high performance.

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Chapter 16Learning Objectives (continued)

1. Discuss the role of HRM technology in
   high-performance work systems.
2. Summarize ways to measure the effectiveness of
   human resource management.

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Elements of a High-Performance
Work System
4
HPWS Outcomes
5
Conditions that Contribute toHigh Performance

• Teamwork and active participation
• Knowledge sharing
• Cutting edge technology
• Job Satisfaction
• Constant Feedback
• Ongoing training
• Employee rewards and compensation tied to company
  performance
• Ethics

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Employee Performance and HPWS
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HRM Technology

• Transaction Processing Documents HR decisions
  and practices
• Decision Support Systems Helps with problem
  solving
• Expert Systems Establishes decision rules
  applied in making decisions
• HRIS - Relational Databases that can be
  integrated
• E-HRM Online employee services promoting
• self service

8
Measuring the Effectiveness ofHuman Resource
Management
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Analyzing the Effect of HRM Programs

• Improving HR performance
• Greater efficiency means the HR department uses
  fewer and less-costly resources to perform its
  functions.
• Greater effectiveness means that what the HR
  department does has a more beneficial effect on
  employees and the organizations performance.