Coaching Skills

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Coaching Skills

• Listening, Open-ended questions, and Role-playing

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According to the experts

• Good coaches speak with credibility, make a
  personal connection, and focus little on
  themselves. They listen more than they talk.
  They are one hundred percent present in the
  conversation.
• Jim Knight, director of the Kansas Coaching
  Project, University of Kansas

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According to experts. . .

• The challenges faced by a team increases not only
  with the complexity of the problem that is trying
  to be solved but with the degree of virtuality of
  the team.

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Listen, listen, listen
How well you listen has a major impact on your
effectiveness as a coach. We listen to obtain
information. We listen to understand. We listen
for enjoyment. We listen to learn.
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• Humans have 5 times more capacity to listen than
  to speak.
•  
• 4/5s of our minds have the opportunity to wander
  while we are listening to someone else.
•  
• We tend to spend this time formulating responses
  based on our own preconceived notions.

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• We retain 30 percent of what was said, and
  remember ½ of that.
• 47 percent of our time writing, typing, speaking
  or reading.
• 53 percent of our time listening to others.

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"If we were meant to talk more than listen, we
would have two mouths and one ear. Mark Twain
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How to Effectively Listen

• Stop Talking
• Give Your Full Attention
• Encourage Them
• Recall is good!
• Ask open-ended questions
• Respond appropriately
• You set the tone of the call
• Candid, open, respectful
• Positive

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Lets Practice!

• 2 minutes-Speaker tells story/listener practices
  right listening
• Share a story that describes a peak experience or
  high point when you were most alive and felt very
  effective in something you did.
• 1-2 minutes-Listener tells back what was told
  to her.
• 1 minutes - Speaker gives listener feedback and
  makes corrections
• Switch so other person shares their story

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Ask! Ask! Ask!
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Practicing Open Ended Questions
The local League coordinator indicates Its been
difficult to get the other board members to see
the value in adopting the membership and
leadership growth best practices while planning
events/activities.
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Lets Role-play!

• Partner up!
• Sit back-to-back
• One person pretends to be the state coach and
  acts out the assigned issue
• One person pretends to be the national coach and
  uses your listening/open-ended questions to coach
  the issue
• Switch! (Well let you know when!)

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Any practice that fosters sincere listening will
foster compassion and mutual respect, strengthen
the bond of trust, and deepen the quality of your
relationships- at work and in your personal life
Diana Whitney, Ph.D. Appreciative Leadership