Title: Fresno City College Health IT Workforce Training Program Orientation
1Fresno City College Health IT Workforce Training
Program Orientation
- Role 1 - Practice Workflow and Information
Management Redesign Specialist and - Role 2 - Implementation Support Specialist
2Welcome
- You have been accepted to the Health IT Workforce
Training Program for the Practice Workflow and
Information Management Redesign Specialist and
the Implementation Support Specialist offered
through the Fresno City College Training
Institute - This training is part of the Health IT Workforce
Development Program, administered by Office of
the National Coordinator for Health Information
Technology - The goal of this national program is to help
train more than 10,500 new health IT
professionals annually by 2012. An increased
workforce of skilled health IT specialists will
be important in supporting providers as they
transition to electronic health records - More than 70 community colleges, including FCC,
are participating in this two year training
program
3Role 1 - Practice Workflow Information
Management Redesign Specialist
- General Description
- Workers in this role assist in reorganizing the
work of a provider to take full advantage of the
features of health IT in pursuit of meaningful
use of health IT to improve health and care. - Suggested Background
- Individuals in this role may have backgrounds in
health care (for example, as a practice
administrator) or in information technology, but
are not licensed clinical professionals.
4Practice Workflow Information Management
Redesign Specialist Competencies
- Document the workflow and information management
models of the practice. - Conduct user requirements analysis to facilitate
workflow design. - Develop revised workflow and information
management models for the practice, based on
meaningful use of a certified EHR product.
Revised models will anticipate implementation of - General practice automation (e.g. appointment
scheduling) to the extent not yet implemented - Electronic documentation and results review
- Computerized Provider Order Entry (CPOE)
- Clinical decision support (CDS)
- Health information exchange to include
- Sending of lab orders and receipt of results
using CPOE - Quality improvement and reporting
- E-Prescribing
- Other EHR functionalities as required by the
Stage 1 Meaningful Use definition for 2011 and
its evolution into Stage 2 in 2013 and Stage 3 in
2015.
5Practice Workflow Information Management
Redesign Specialist Competencies continued
- As the practice implements the EHR, work directly
with practice personnel to implement the revised
workflow and information management model. - Working with practice staff, develop a set of
plans to keep the practice running if the EHR
system fails. - Working with practice staff, evaluate the new
processes as implemented, identify problems and
changes that are needed, and implement these
changes. - Design processes and information flows for the
practice that accommodate quality improvement and
reporting
6Role 2 Implementation Support Specialist
- General Description
- Workers in this role provide on-site user support
for the period of time before and during
implementation of health IT systems in clinical
and public health settings. These individuals
will provide support services, above and beyond
what is provided by the vendor, to be sure the
technology functions properly and is configured
to meet the needs of the redesigned practice
workflow. - Suggested Background
- Individuals training for this role will have a
general background in information technology or
health information management.
7Implementation Support Specialist Competencies
- Workers in this role will be able to
- Execute implementation project plans, by
installing hardware (as needed) and configuring
software to meet practice needs. - Incorporate usability principles into software
configuration and implementation - Test the software against performance
specifications. - Interact with the vendors as needed to rectify
technical problems that occur during the
deployment process. - Proactively identify software or hardware
incompatibilities.
8Implementation Support Specialist Competencies
cont
- Assist the practice in identifying a data back-up
and recovery solution, and ensure the solution is
effective. - Ensure that the mechanism for hardware/software
recovery (e.g., data backup or redundant systems)
and related capabilities are appropriately
implemented to minimize system downtime. - Ensure that privacy and security functions are
appropriately configured and activated in
hardware and software. - Document IT problems and evaluate the
effectiveness of problem resolution. - Assist end users with the execution of audits.
9Training Program Schedule
- The Health IT training is completed over six
months - March 28, 2011 through September 9, 2011
- The training is broken down into three sessions
- Session 1 March 28, 2011 to May 20, 2011
- Session 2 May 23, 2011 to July 15, 2011
- Session 3 July 18, 2011 to September 9, 2011
10Curriculum
- Courses are taught online in Blackboard, a
learning management system. There are no
face-to-face meetings. - Each session will have three or four courses for
a total of 10 or 11 courses for the training
program depending on the Role specialization you
choose in Session 3. - Everyone takes the same required classes in
Session 1 and Session 2. Session 3 is the
specialization track and you will take the
classes required for the Role you choose.
11Curriculum
- Session 1 Courses
- The Culture of Health Care
- Terminology in Health Care and Public Health
Settings - Introduction to Information and Computer Science
- Working in Teams
12Curriculum
- Session 2 Courses
- Health Management Information Systems
- Working with Health IT Sytems
- Usability and Human Factors
13Curriculum
- Session 3 Courses Specialization Track for
Practice Workflow and Information Management
Redesign Specialist - Fundamentals of Health Workflow Process Analysis
and Redesign - Quality Improvement
- Customer Service
14Curriculum
- Session 3 Specialization Track for the
Implementation Support Specialist - Networking and Health Information Exchange
- Installation and Maintenance of Health IT Systems
- Configuring EHRs
- Special Topics on Vendor Specific Systems
15Blackboard
- Blackboard is a learning management system for
hosting online classes - All of the course materials you need will be
delivered through Blackboard no textbooks - The Blackboard site URL http//blackboard.fresnoc
itycollege.edu - Links to the Blackboard site are found on the FCC
Website (http//www.fresnocitycollege.edu) under
Quick Links and Distance Learning
16Blackboard
- A student ID will be sent to you in an e-mail
prior to the training start date - Log in to Blackboard during the first week of
training using your student ID as your Username
and Password (same number entered for both) - Once logged in you will see the Start page with
your training courses listed under My Courses. - Click on the title of the course and you will
enter the course site. Be sure to open each of
the courses required four courses in Session 1. - Instructors will provide further information and
instructions for getting started in their classes
in the announcements page in each class.
17Technical and Software Requirements
- Your computer's operating system should have
Microsoft Windows (XP or above works best) or
Macintosh (OS X or above works best) - Any computer with a Pentium, Pentium clone, or
PowerPC should work. Of course, the faster your
processor speed (300 MHz or above), the better
the performance - RAM - 64 MB is probably the minimum, 128 MB is
better, and 256 MB or higher is preferred  - Web browser Microsoft Internet Explorer and
Mozilla Firefox work best with Blackboard. If you
are using Windows XP, IE 7 or 8 will work. If you
are a Mac user, you should use Firefox
18Technical and Software Requirements
- Internet Service Provider It doesn't matter
which ISP you use just make sure it's reliable.
If you use AOL, minimize it after launching, then
open Internet Explorer or Firefox to use
Blackboard - Plugins In order to view certain multimedia
elements and documents on the Web, you need
specific plugins. Your instructor will tell you
exactly which plugins you need for your course.
The most popular are Windows Media, QuickTime,
RealPlayer, Flash, Shockwave, and Acrobat Reader,
and they are all freely downloadable. - Multimedia DVD-ROM drive with speakers
19Technical and Software Requirements
- Lab assignments are required for this course
- Working with Health IT Systems in Session 1 and
other classes in Session 3 - A DVD with VistA CPRS will be sent to your when
you are enrolled in classes requiring this
specific software. You must be able to run this
software on your own PC. The following technical
requirements apply - The installation DVD contains approximately 2
gigabytes of data. In order for the VistA system
to install and run properly on a PC, the PC must
have 5 gigabytes of available space on its hard
drive. The VistA application will run under
Windows 2000, XP Pro, Vista, or 7. The VA CPRS
has been reported to run smoothly on XP Home as
long as it is not used in a networked
environment. Users are advised however that XP
Home is not a supported operating system for the
VistA CPRS. Â The system will not run under MacOS
but we have preliminary evidence that it will run
on a Mac using a Windows XP virtual machine.
20Completing the Training Program
- This intensive training program requires students
to commit up to 30 hours per week for study and
assignments - Examples of assignments PowerPoint lectures and
notes, articles to read, Web sites to research,
discussion board topics, written reports, essay
questions, lab and application exercises, and
quizzes - Students must complete the required courses with
a grade of C or higher - A grade of C or higher will result in Credit
for the course. A grade lower than C will result
in No Credit
21Completion of the Training Program
- Completion of these courses through the FCC
Training Institute will not result in college
units and the courses are not transferable for
college credit - Students who successfully complete all of the
courses in the training program will receive a
certificate of completion
22Questions?
- Contact the FCC Workforce Development Office
- Phone (559) 442-8233
- Fax (559) 442-8202
- Email wfd_at_fresnocitycollege.edu
23Thank you for choosing the Fresno City College
Health IT Workforce Training Program! Complete
the form on the next slide to verify you viewed
the Health IT Workforce Training Orientation
24Fresno City College Training InstituteHealth IT
Workforce Training Orientation
Verification of Orientation CompletionI
completed the Health IT Workforce Training
Orientation PowerPoint presentation Name
______________________________ Date______________
________________ Copy and submit this form by
e-mail or Fax Fax (559) 442-8202 Email
wfd_at_fresnocitycollege.edu