Fresno City College Health IT Workforce Training Program Orientation

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Fresno City College Health IT Workforce Training
Program Orientation

• Role 1 - Practice Workflow and Information
  Management Redesign Specialist and
• Role 2 - Implementation Support Specialist

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Welcome

• You have been accepted to the Health IT Workforce
  Training Program for the Practice Workflow and
  Information Management Redesign Specialist and
  the Implementation Support Specialist offered
  through the Fresno City College Training
  Institute
• This training is part of the Health IT Workforce
  Development Program, administered by Office of
  the National Coordinator for Health Information
  Technology
• The goal of this national program is to help
  train more than 10,500 new health IT
  professionals annually by 2012. An increased
  workforce of skilled health IT specialists will
  be important in supporting providers as they
  transition to electronic health records
• More than 70 community colleges, including FCC,
  are participating in this two year training
  program

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Role 1 - Practice Workflow Information
Management Redesign Specialist

• General Description
• Workers in this role assist in reorganizing the
  work of a provider to take full advantage of the
  features of health IT in pursuit of meaningful
  use of health IT to improve health and care.
• Suggested Background
• Individuals in this role may have backgrounds in
  health care (for example, as a practice
  administrator) or in information technology, but
  are not licensed clinical professionals.

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Practice Workflow Information Management
Redesign Specialist Competencies

• Document the workflow and information management
  models of the practice.
• Conduct user requirements analysis to facilitate
  workflow design.
• Develop revised workflow and information
  management models for the practice, based on
  meaningful use of a certified EHR product.
  Revised models will anticipate implementation of
• General practice automation (e.g. appointment
  scheduling) to the extent not yet implemented
• Electronic documentation and results review
• Computerized Provider Order Entry (CPOE)
• Clinical decision support (CDS)
• Health information exchange to include
• Sending of lab orders and receipt of results
  using CPOE
• Quality improvement and reporting
• E-Prescribing
• Other EHR functionalities as required by the
  Stage 1 Meaningful Use definition for 2011 and
  its evolution into Stage 2 in 2013 and Stage 3 in
  2015.

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Practice Workflow Information Management
Redesign Specialist Competencies continued

• As the practice implements the EHR, work directly
  with practice personnel to implement the revised
  workflow and information management model.
• Working with practice staff, develop a set of
  plans to keep the practice running if the EHR
  system fails.
• Working with practice staff, evaluate the new
  processes as implemented, identify problems and
  changes that are needed, and implement these
  changes.
• Design processes and information flows for the
  practice that accommodate quality improvement and
  reporting

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Role 2 Implementation Support Specialist

• General Description
• Workers in this role provide on-site user support
  for the period of time before and during
  implementation of health IT systems in clinical
  and public health settings. These individuals
  will provide support services, above and beyond
  what is provided by the vendor, to be sure the
  technology functions properly and is configured
  to meet the needs of the redesigned practice
  workflow.
• Suggested Background
• Individuals training for this role will have a
  general background in information technology or
  health information management.

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Implementation Support Specialist Competencies

• Workers in this role will be able to
• Execute implementation project plans, by
  installing hardware (as needed) and configuring
  software to meet practice needs.
• Incorporate usability principles into software
  configuration and implementation
• Test the software against performance
  specifications.
• Interact with the vendors as needed to rectify
  technical problems that occur during the
  deployment process.
• Proactively identify software or hardware
  incompatibilities.

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Implementation Support Specialist Competencies
cont

• Assist the practice in identifying a data back-up
  and recovery solution, and ensure the solution is
  effective.
• Ensure that the mechanism for hardware/software
  recovery (e.g., data backup or redundant systems)
  and related capabilities are appropriately
  implemented to minimize system downtime.
• Ensure that privacy and security functions are
  appropriately configured and activated in
  hardware and software.
• Document IT problems and evaluate the
  effectiveness of problem resolution.
• Assist end users with the execution of audits.

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Training Program Schedule

• The Health IT training is completed over six
  months
• March 28, 2011 through September 9, 2011
• The training is broken down into three sessions
• Session 1 March 28, 2011 to May 20, 2011
• Session 2 May 23, 2011 to July 15, 2011
• Session 3 July 18, 2011 to September 9, 2011

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Curriculum

• Courses are taught online in Blackboard, a
  learning management system. There are no
  face-to-face meetings.
• Each session will have three or four courses for
  a total of 10 or 11 courses for the training
  program depending on the Role specialization you
  choose in Session 3.
• Everyone takes the same required classes in
  Session 1 and Session 2. Session 3 is the
  specialization track and you will take the
  classes required for the Role you choose.

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Curriculum

• Session 1 Courses
• The Culture of Health Care
• Terminology in Health Care and Public Health
  Settings
• Introduction to Information and Computer Science
• Working in Teams

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Curriculum

• Session 2 Courses
• Health Management Information Systems
• Working with Health IT Sytems
• Usability and Human Factors

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Curriculum

• Session 3 Courses Specialization Track for
  Practice Workflow and Information Management
  Redesign Specialist
• Fundamentals of Health Workflow Process Analysis
  and Redesign
• Quality Improvement
• Customer Service

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Curriculum

• Session 3 Specialization Track for the
  Implementation Support Specialist
• Networking and Health Information Exchange
• Installation and Maintenance of Health IT Systems
• Configuring EHRs
• Special Topics on Vendor Specific Systems

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Blackboard

• Blackboard is a learning management system for
  hosting online classes
• All of the course materials you need will be
  delivered through Blackboard no textbooks
• The Blackboard site URL http//blackboard.fresnoc
  itycollege.edu
• Links to the Blackboard site are found on the FCC
  Website (http//www.fresnocitycollege.edu) under
  Quick Links and Distance Learning

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Blackboard

• A student ID will be sent to you in an e-mail
  prior to the training start date
• Log in to Blackboard during the first week of
  training using your student ID as your Username
  and Password (same number entered for both)
• Once logged in you will see the Start page with
  your training courses listed under My Courses.
• Click on the title of the course and you will
  enter the course site. Be sure to open each of
  the courses required four courses in Session 1.
• Instructors will provide further information and
  instructions for getting started in their classes
  in the announcements page in each class.

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Technical and Software Requirements

• Your computer's operating system should have
  Microsoft Windows (XP or above works best) or
  Macintosh (OS X or above works best)
• Any computer with a Pentium, Pentium clone, or
  PowerPC should work. Of course, the faster your
  processor speed (300 MHz or above), the better
  the performance
• RAM - 64 MB is probably the minimum, 128 MB is
  better, and 256 MB or higher is preferred  
• Web browser Microsoft Internet Explorer and
  Mozilla Firefox work best with Blackboard. If you
  are using Windows XP, IE 7 or 8 will work. If you
  are a Mac user, you should use Firefox

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Technical and Software Requirements

• Internet Service Provider It doesn't matter
  which ISP you use just make sure it's reliable.
  If you use AOL, minimize it after launching, then
  open Internet Explorer or Firefox to use
  Blackboard
• Plugins In order to view certain multimedia
  elements and documents on the Web, you need
  specific plugins. Your instructor will tell you
  exactly which plugins you need for your course.
  The most popular are Windows Media, QuickTime,
  RealPlayer, Flash, Shockwave, and Acrobat Reader,
  and they are all freely downloadable.
• Multimedia DVD-ROM drive with speakers

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Technical and Software Requirements

• Lab assignments are required for this course
• Working with Health IT Systems in Session 1 and
  other classes in Session 3
• A DVD with VistA CPRS will be sent to your when
  you are enrolled in classes requiring this
  specific software. You must be able to run this
  software on your own PC. The following technical
  requirements apply
• The installation DVD contains approximately 2
  gigabytes of data.  In order for the VistA system
  to install and run properly on a PC, the PC must
  have 5 gigabytes of available space on its hard
  drive.  The VistA application will run under
  Windows 2000, XP Pro, Vista, or 7. The VA CPRS
  has been reported to run smoothly on XP Home as
  long as it is not used in a networked
  environment.  Users are advised however that XP
  Home is not a supported operating system for the
  VistA CPRS.  The system will not run under MacOS
  but we have preliminary evidence that it will run
  on a Mac using a Windows XP virtual machine.

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Completing the Training Program

• This intensive training program requires students
  to commit up to 30 hours per week for study and
  assignments
• Examples of assignments PowerPoint lectures and
  notes, articles to read, Web sites to research,
  discussion board topics, written reports, essay
  questions, lab and application exercises, and
  quizzes
• Students must complete the required courses with
  a grade of C or higher
• A grade of C or higher will result in Credit
  for the course. A grade lower than C will result
  in No Credit

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Completion of the Training Program

• Completion of these courses through the FCC
  Training Institute will not result in college
  units and the courses are not transferable for
  college credit
• Students who successfully complete all of the
  courses in the training program will receive a
  certificate of completion

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Questions?

• Contact the FCC Workforce Development Office
• Phone [phone]
• Fax [phone]
• Email wfd_at_fresnocitycollege.edu

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Thank you for choosing the Fresno City College
Health IT Workforce Training Program! Complete
the form on the next slide to verify you viewed
the Health IT Workforce Training Orientation
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Fresno City College Training InstituteHealth IT
Workforce Training Orientation
Verification of Orientation CompletionI
completed the Health IT Workforce Training
Orientation PowerPoint presentation Name
______________________________ Date______________
________________ Copy and submit this form by
e-mail or Fax Fax [phone] Email
wfd_at_fresnocitycollege.edu