Fresno City College Health IT Workforce Training Program Orientation - PowerPoint PPT Presentation

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Fresno City College Health IT Workforce Training Program Orientation


Fresno City College Health IT Workforce Training Program Orientation Role 1 - Practice Workflow and Information Management Redesign Specialist and – PowerPoint PPT presentation

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Title: Fresno City College Health IT Workforce Training Program Orientation

Fresno City College Health IT Workforce Training
Program Orientation
  • Role 1 - Practice Workflow and Information
    Management Redesign Specialist and
  • Role 2 - Implementation Support Specialist

  • You have been accepted to the Health IT Workforce
    Training Program for the Practice Workflow and
    Information Management Redesign Specialist and
    the Implementation Support Specialist offered
    through the Fresno City College Training
  • This training is part of the Health IT Workforce
    Development Program, administered by Office of
    the National Coordinator for Health Information
  • The goal of this national program is to help
    train more than 10,500 new health IT
    professionals annually by 2012. An increased
    workforce of skilled health IT specialists will
    be important in supporting providers as they
    transition to electronic health records
  • More than 70 community colleges, including FCC,
    are participating in this two year training

Role 1 - Practice Workflow Information
Management Redesign Specialist
  • General Description
  • Workers in this role assist in reorganizing the
    work of a provider to take full advantage of the
    features of health IT in pursuit of meaningful
    use of health IT to improve health and care.
  • Suggested Background
  • Individuals in this role may have backgrounds in
    health care (for example, as a practice
    administrator) or in information technology, but
    are not licensed clinical professionals.

Practice Workflow Information Management
Redesign Specialist Competencies
  • Document the workflow and information management
    models of the practice.
  • Conduct user requirements analysis to facilitate
    workflow design.
  • Develop revised workflow and information
    management models for the practice, based on
    meaningful use of a certified EHR product.
    Revised models will anticipate implementation of
  • General practice automation (e.g. appointment
    scheduling) to the extent not yet implemented
  • Electronic documentation and results review
  • Computerized Provider Order Entry (CPOE)
  • Clinical decision support (CDS)
  • Health information exchange to include
  • Sending of lab orders and receipt of results
    using CPOE
  • Quality improvement and reporting
  • E-Prescribing
  • Other EHR functionalities as required by the
    Stage 1 Meaningful Use definition for 2011 and
    its evolution into Stage 2 in 2013 and Stage 3 in

Practice Workflow Information Management
Redesign Specialist Competencies continued
  • As the practice implements the EHR, work directly
    with practice personnel to implement the revised
    workflow and information management model.
  • Working with practice staff, develop a set of
    plans to keep the practice running if the EHR
    system fails.
  • Working with practice staff, evaluate the new
    processes as implemented, identify problems and
    changes that are needed, and implement these
  • Design processes and information flows for the
    practice that accommodate quality improvement and

Role 2 Implementation Support Specialist
  • General Description
  • Workers in this role provide on-site user support
    for the period of time before and during
    implementation of health IT systems in clinical
    and public health settings. These individuals
    will provide support services, above and beyond
    what is provided by the vendor, to be sure the
    technology functions properly and is configured
    to meet the needs of the redesigned practice
  • Suggested Background
  • Individuals training for this role will have a
    general background in information technology or
    health information management.

Implementation Support Specialist Competencies
  • Workers in this role will be able to
  • Execute implementation project plans, by
    installing hardware (as needed) and configuring
    software to meet practice needs.
  • Incorporate usability principles into software
    configuration and implementation
  • Test the software against performance
  • Interact with the vendors as needed to rectify
    technical problems that occur during the
    deployment process.
  • Proactively identify software or hardware

Implementation Support Specialist Competencies
  • Assist the practice in identifying a data back-up
    and recovery solution, and ensure the solution is
  • Ensure that the mechanism for hardware/software
    recovery (e.g., data backup or redundant systems)
    and related capabilities are appropriately
    implemented to minimize system downtime.
  • Ensure that privacy and security functions are
    appropriately configured and activated in
    hardware and software.
  • Document IT problems and evaluate the
    effectiveness of problem resolution.
  • Assist end users with the execution of audits.

Training Program Schedule
  • The Health IT training is completed over six
  • March 28, 2011 through September 9, 2011
  • The training is broken down into three sessions
  • Session 1 March 28, 2011 to May 20, 2011
  • Session 2 May 23, 2011 to July 15, 2011
  • Session 3 July 18, 2011 to September 9, 2011

  • Courses are taught online in Blackboard, a
    learning management system. There are no
    face-to-face meetings.
  • Each session will have three or four courses for
    a total of 10 or 11 courses for the training
    program depending on the Role specialization you
    choose in Session 3.
  • Everyone takes the same required classes in
    Session 1 and Session 2. Session 3 is the
    specialization track and you will take the
    classes required for the Role you choose.

  • Session 1 Courses
  • The Culture of Health Care
  • Terminology in Health Care and Public Health
  • Introduction to Information and Computer Science
  • Working in Teams

  • Session 2 Courses
  • Health Management Information Systems
  • Working with Health IT Sytems
  • Usability and Human Factors

  • Session 3 Courses Specialization Track for
    Practice Workflow and Information Management
    Redesign Specialist
  • Fundamentals of Health Workflow Process Analysis
    and Redesign
  • Quality Improvement
  • Customer Service

  • Session 3 Specialization Track for the
    Implementation Support Specialist
  • Networking and Health Information Exchange
  • Installation and Maintenance of Health IT Systems
  • Configuring EHRs
  • Special Topics on Vendor Specific Systems

  • Blackboard is a learning management system for
    hosting online classes
  • All of the course materials you need will be
    delivered through Blackboard no textbooks
  • The Blackboard site URL http//blackboard.fresnoc
  • Links to the Blackboard site are found on the FCC
    Website (http// under
    Quick Links and Distance Learning

  • A student ID will be sent to you in an e-mail
    prior to the training start date
  • Log in to Blackboard during the first week of
    training using your student ID as your Username
    and Password (same number entered for both)
  • Once logged in you will see the Start page with
    your training courses listed under My Courses.
  • Click on the title of the course and you will
    enter the course site. Be sure to open each of
    the courses required four courses in Session 1.
  • Instructors will provide further information and
    instructions for getting started in their classes
    in the announcements page in each class.

Technical and Software Requirements
  • Your computer's operating system should have
    Microsoft Windows (XP or above works best) or
    Macintosh (OS X or above works best)
  • Any computer with a Pentium, Pentium clone, or
    PowerPC should work. Of course, the faster your
    processor speed (300 MHz or above), the better
    the performance
  • RAM - 64 MB is probably the minimum, 128 MB is
    better, and 256 MB or higher is preferred  
  • Web browser Microsoft Internet Explorer and
    Mozilla Firefox work best with Blackboard. If you
    are using Windows XP, IE 7 or 8 will work. If you
    are a Mac user, you should use Firefox

Technical and Software Requirements
  • Internet Service Provider It doesn't matter
    which ISP you use just make sure it's reliable.
    If you use AOL, minimize it after launching, then
    open Internet Explorer or Firefox to use
  • Plugins In order to view certain multimedia
    elements and documents on the Web, you need
    specific plugins. Your instructor will tell you
    exactly which plugins you need for your course.
    The most popular are Windows Media, QuickTime,
    RealPlayer, Flash, Shockwave, and Acrobat Reader,
    and they are all freely downloadable.
  • Multimedia DVD-ROM drive with speakers

Technical and Software Requirements
  • Lab assignments are required for this course
  • Working with Health IT Systems in Session 1 and
    other classes in Session 3
  • A DVD with VistA CPRS will be sent to your when
    you are enrolled in classes requiring this
    specific software. You must be able to run this
    software on your own PC. The following technical
    requirements apply
  • The installation DVD contains approximately 2
    gigabytes of data.  In order for the VistA system
    to install and run properly on a PC, the PC must
    have 5 gigabytes of available space on its hard
    drive.  The VistA application will run under
    Windows 2000, XP Pro, Vista, or 7. The VA CPRS
    has been reported to run smoothly on XP Home as
    long as it is not used in a networked
    environment.  Users are advised however that XP
    Home is not a supported operating system for the
    VistA CPRS.  The system will not run under MacOS
    but we have preliminary evidence that it will run
    on a Mac using a Windows XP virtual machine.

Completing the Training Program
  • This intensive training program requires students
    to commit up to 30 hours per week for study and
  • Examples of assignments PowerPoint lectures and
    notes, articles to read, Web sites to research,
    discussion board topics, written reports, essay
    questions, lab and application exercises, and
  • Students must complete the required courses with
    a grade of C or higher
  • A grade of C or higher will result in Credit
    for the course. A grade lower than C will result
    in No Credit

Completion of the Training Program
  • Completion of these courses through the FCC
    Training Institute will not result in college
    units and the courses are not transferable for
    college credit
  • Students who successfully complete all of the
    courses in the training program will receive a
    certificate of completion

  • Contact the FCC Workforce Development Office
  • Phone (559) 442-8233
  • Fax (559) 442-8202
  • Email

Thank you for choosing the Fresno City College
Health IT Workforce Training Program! Complete
the form on the next slide to verify you viewed
the Health IT Workforce Training Orientation
Fresno City College Training InstituteHealth IT
Workforce Training Orientation
Verification of Orientation CompletionI
completed the Health IT Workforce Training
Orientation PowerPoint presentation Name
______________________________ Date______________
________________ Copy and submit this form by
e-mail or Fax Fax (559) 442-8202 Email
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