Strategic Organizational Improvement: Creating a New Model for Government

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Social, Education, EconomicOpportunity
Effective EfficientGovernment
Focus Areas
Community Health Safety
Growth Management Environment
Increase Customer Stakeholder Satisfaction
Increase Safety Security of Residents
Increase Efficiency of Criminal Justice Services
Increase Literacy Workforce Development
Increase Citizen Self-Sufficiency
Improve/ Expand Parks, Open Space, Greenways
Recreational Opportunities
Improve Air, Water, Land
Preserve Historic Sites Landmarks
Customer/ Stakeholder
Increase Citizen Awareness of County
Responsibilities, Services Results
Reduce Health Risks and Diseases
Increase Respect/ Appreciation of Ethnic
Cultural Diversity
Improve Access to Public Facilities
Increase Economic Development Job
Opportunities
Improve Management of Mental Illness,
Developmental Disabilities Substance Abuse
Increase Employee Access to Information
Improve Employee Efficiency
Enhance Citizen Involvement
Internal Business Process
Reduce/Avoid Costs
Improve Financial Management
Maintain Triple-A Bond Rating
Maintain Affordable Competitive Tax Rate
Financial
Increase Employee Motivation Satisfaction
Enhance Workforce Retention Recruitment
Increase Employee Knowledge, Skills Abilities
Improve Technology-Related Capacities
Employee Organizational Capacity
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Performance Measure View
Social, Education, EconomicOpportunity
Effective EfficientGovernment
Focus Areas
Community Health Safety
Growth Management Environment
Service Value M1 Customer Stakeholder
Satisfaction Ratings M2 Customer Disparity
Rating
Safety Security of Residents M1 Child Abuse
Rate M2 Elder Abuse Rate M3 Domestic Violence
Abuse Rate M4 Violent Crime Rate
Literacy and Preparedness M1 Student Literacy
Index M2 Workforce Development Index M3 Adult
Literacy Rate
Parks, Open Space, Greenways and Recreation M1
Open Space Parks Index
Clean Air, Water Land M1 Environmental
Quality Index
Self-Sufficiency M1 Unemployment Rate M2
Self-Sufficiency Index
Public Awareness M1 Public Awareness Index
Justice Services M1 Pre-Trial Inmate Rate M2
Trial Court Performance Index
Historic Sites Landmarks M1 Preservation Rate
Customer/ Stakeholder
Respect Diversity M1 Ethnic Cultural
Diversity Index
Access to Public Facilities M1 Transit
Proximity Index
Health Risks Diseases M1 Health Index
Economic Development Jobs M1 Business Growth
Rate M2 Job Growth Rate
Mental Illness Substance Abuse M1 Mental
Health Index
Communication Information Management M1
Board Employee Satisfaction Rating
Efficient Access to Needed Information
Employee Efficiency M1 Advisory Committee
Diversity M2 Citizen Satisfaction w/Input
Opportunities
Employee Efficiency M1 Employees per Capita
Internal Business Process
Financial
Cost Savings M1 Percentage Property Tax Revenue
Financial Management M1 Percentage of Net
County Funding M2 Tax Collection Rate
Triple-A Bond Rating M1 Bond Rating
Affordable Competitive Tax Rate M1 Property
Tax to Household Income
Employee Motivation Satisfaction M1 Employee
Motivation Satisfaction Index M2
Employee Disparity Rating
Workforce Retention Recruitment M1
Resignation Rate M2 2-Year Retention Rate M3
Workforce Representation
Employee Knowledge, Skills Abilities M1
Employee Satisfaction Rating Knowledge,
Skills, Abilities
Employee Organizational Capacity
Technology-Related Capacities M1 Employee
Satisfaction Rating
County Has Primary ServiceProvider Responsibility