HalWorld Re-Development Creating a Single-Entry Portal: Overview Employee Central.

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HalWorld Re-DevelopmentCreating a Single-Entry
Portal Overview Employee Central.
Migrating HalWorld to a personalized portal
environment Employee Central supported by
three major components

• Portal
• Content Management System -- CMS
• Taxonomy

Learning Objectives To learn all the basics,
including governance, about Halliburtons Portal,
Content Management System (CMS), and Taxonomy and
what these components provide for Halliburtons
Employee Central.
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A portal can be many things to many people

A window into information
A place to get access to all company knowledge
and information assets
A place to socialise and build personal networks
A window into business applications
A place to collaborate
A lifestyle support environment
What is a portal?
A place where knowledge can be created and shared
A place to buy things
A place to attend classes and learn
A place to promote and sell products and services
A company broadcasting and communications
environment
A place to support customers
A personalised information library
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Employee Central Defined

• It integrates applications, functions, content,
  and users.
• It provides access to information employees need
  anywhere, anytime.
• It is personalized to the role, location, and
  organization of its user, which helps strengthen
  and automate workflows.

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Halliburton is transforming its Intranet
Intranet
Employee Portal
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Halliburton Intranet Discovery what employees
said
It is a vast source of information, if you know
where to find it.
too Houston-centric
Its a garden full of weeds.
I dont rely on HalWorld.
I dont think to use HalWorld first.
No one owns HalWorld.
Theres no solid process for managing content.
We need balanced governance, control with
flexibility
Source AGENCY.COM
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Employee Central will feature a single entry
point for all employees. Employees will navigate
based on their roles and activities. This is
personalization within the sub-portal, Employee
Central
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Employee Central Tab Details
  My Workplace Communities WorkGroups Organizations
Description Individually customized pages integrating tools, applications and information needed to perform ones daily job. Commonly used portlets for specific job roles will be bundled together and made available for ease of further personalization. Groups of employees who address urgent business needs by collaborating more effectively. Communities are managed formally and require the establishment of roles, processes and tools. They also use rigorous metrics to determine their progress. Groups of employees within a department or working on a specific project needing an online space to share documents and tools, with some collaboration. Workgroups are set up in a self-service fashion since they use a standard set of portlets. Provides information and services to all ESG employees, inside and outside any organization will replace HalWorld sites.
Audience Individuals People across organization with common needs/ purpose Intra-departmental/ organizational or project based or ad hoc People outside of the department / organization
Open or Closed N/A Open (preferred) or Closed Open or Closed (preferred) Open
Environment Details Personalized by role, organization, location Collaborative Formally facilitated by full-time moderator(s) Collaborative Open discussion forums without a moderator Informational Access to support services
Expected Participation One per defined role lt100 In the 100s One per internal Halliburton group
Examples PE Service Coordinator BD Account Lead OTC Community Logging Community IT ESG Technology Management IT Services HSE
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Employee Central will generate significant value
in comparison to our current environment
Current Intranet Challenges Desired Results end of 2004
Processes Cumbersome No internal processes for content Management Not user-friendly Processes Streamlined and simple P Single-source content managed and controlled by the business P Easy to learn and use for all P
Information Technology Non-standard applications architecture 400 Site Administrators 250 Content Owners 320 sites 78 GB of files/content Age of files/content 0-12 mos 36 1-2 yrs 22 2-3 yrs 18 3 yrs 24 Information Technology ESG-wide applications architecture 60 Portal Managers 90 Content Owners 60 sites Greatly reduced amount of files/content Age of files/content P 0-12 mos 75 1-2 yrs 25 2-3 yrs 0 3 yrs 0
2004
2003
Transformational Efforts
Primary Result Cost Savings P Productivity
Gains
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Halliburtons key business drivers link directly
to Employee Centrals benefits
ESG Strategy
Employee Central Benefits
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Overview

• After extensive evaluations, Halliburton chose
  Interwoven as the application for the
  enterprise-wide Content Management System -- CMS
• Interwoven leverages our enterprise-wide taxonomy
• Interwoven compliments our Plumtree Portal
• Interwovens key components
• TeamSite WebDesk (application user interface)
• Metatagger (web-based tagging interface)
• Workflow notification (e-mails)
• Sample actions (roles)
• Review Documents
• Tag Documents
• Approve Documents

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What are the benefits of CMS?

• Enterprise-wide Benefits
• Lower costs by standardizing our content
  management processes
• Single source for internal and external content
• Increased content quality
• Other Benefits for CMS Users
• Complete content management process flow
• One content source (to maintain) for multiple
  venues
• Taxonomy integration to enhance search
  capabilities, improving content access and reuse
• Processes improved, with streamlined content to
  portal delivery
• Features such as Email Notification to renew,
  update, and remove content Preview Capability,
  Greater Report Generating, and Versioning/Rollback
  

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Future Benefits

• Additional content creation sources
• Live content editing for additional Content
  Owners/Authors
• Continuing reduction in costs associated with
  duplicative content

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CMS Roles
Roles Descriptions
Authors Authors or sources of the content typically Subject Matter Experts (SMEs)
Content Owners People who have responsibility for the integrity of a groups content (sample actions review, tag, approve content)
Approvers Approve content (ex. legal, managers, subject matter experts, )
Portal Managers Have similar responsibility as content owners in addition to overall administration of respective portal/CMS sites
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Challenges

• This is a new application
• There is a learning curve
• Effort will be needed to prepare/update existing
  content
• A new approach to classifying an
  Enterprise-wide Taxonomy

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Migration Strategy (Plans)
What are the plans/next steps?

• Migrate HalWorld by 2004
• Iterative project approach (several at a time)
• Group similar sites
• Leverage existing best practices
• Use self-service model
• Some key metrics
• Site migration statistics
• Amount of content in HalWorld vs. CMS
• Streamlined support
• Employee surveys

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Why is Employee Central governance necessary?
What about governance?
What is your biggest portal challenge?
Governance
Organizational issues
71
Portal design issues
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Forrester Research Report Making Enterprise
Portals Pay
Implementation issues
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Technology
Portal server function issues
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Definition of Governance

• Governance is a structure of shared ownership and
  accountability for strategy, development, and
  operations
• Employee Central will provide a platform for
  integrated service delivery across Halliburton
• Therefore, there is not one owner of all business
  applications, or a natural owner within most
  organizational structures

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The key components of Employee Central align with
the business
How can you prepare?
support Human Resources Human Resources
Development Communications Real Estate Marketing
and Strategy Marketing/Pricing Global Account
Management Business Development and Strategic
Technology Health, Safety and
Environment Quality Procurement and
Manufacturing Information Technology Legal Finance

Pool of SMEs Pool of SMEs Pool of SMEs Pool of SMEs Pool of SMEs Pool of SMEs
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Pool of SMEs Pool of SMEs Pool of SMEs Pool of SMEs Pool of SMEs Pool of SMEs
Part-Time Roles (Portal managers, Content
owners, Authors/SMEs)
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Successful implementation of Employee Central
requires company-wide participation
Implementation Success Factors Sponsors Portal Managers Content Owners Users
Build and maintain active sponsorship (all levels)
Implement well-defined Governance Structures and company-wide IT Standards
Create a streamlined implementation approach and scale rapidly
Gathering and leveraging accurate user requirements
Integrate with critical business applications
Develop and execute a communications plan to educate all employee groupings
Focus on single-sourced content, controlled and managed by the business
Create job role-, organization- and location-specific personalization
Focus on measurable ROI report progress regularly
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In conclusion, an effective Employee Central will
transform Halliburton by drawing greater traffic

• The difference between 50 and 98 daily usage is
  transformation (full participation)

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PSL Framework

• Objective
• To come up with a framework for presenting PSL
  organization information
• Benefit
• Allows us to streamline the migration process and
  get all PSL Organization on the Portal in 2004
• Presents users with a common navigation and
  layout thereby making it easier to find
  information (Human Factors)
• Your Contribution
• Provide feedback on the draft we have created
• Identify missing components
• Keep in mind that the final framework should be
  generic across PSLs
• Look forward to another meeting to migrate your
  PSL!!