Mediation

1
Mediation is it really an easy way to reach
agreement indeed?

• Assoc. prof. Eugenijus Laurinaitis
• VU Faculty of Medicine
• Clinic of Psychiatry

2
Communication Process 1
Intention
Interpretation
Message
Reproduced message
Encoding
Decoding
Signal
Perception
?
Communication of the signal
3
Communication Process Intentions

• Intention aim for which a communication process
  is started
• Satisfaction of own needs
• Satisfaction of the listeners needs
• Exchange of information
• Releasing stress
• Teamwork

4
Barriers at the level of intentions

• The speaker himself is not clear about the
  intention
• There is more than one intention
• Match of intentions
• Mismatch of intentions
• Intentions are concealed deliberately

5
Message and its formulation

• Message a content chosen for the realisation
  of intention
• Situational requirements
• Listeners expectations
• Consequences of mismatch between intention and
  message

6
Encoding and its problems

• Verbal code words
• Ussually conscious
• Ussually logical
• Interrupted flow of signals
• Non-verbal code behaviour
• Unconscious
• Emotion-led
• Non-interrupted flow of signals
• Hardly (or almost) uncontrolled

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Verbal code

• Speaking the same language
• Match between language and message
• Use of slang
• Language mistakes slips

8
Non-verbal behaviour

• Space
• Intimate
• Personal space interpersonal distance
• Group
• Social
• Body language
• Eye contact
• Look and clothes
• Mismatch and interpretation of signals

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Perception of signals

• Perception and screening of information
• Desirable information
• Unfamiliar information
• Intensive information
• Unexpected information
• Perception of information is influenced by
  emotions!!!

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Interpretation

• Interpretation is a reproduction of the
  speakers intention. It is influenced by
• Situation (at individual or group level)
• Attitudes of the listener towards the speaker
• Impact of causal attribution