E-TICKETING IMPLEMENTATION

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• E-TICKETING IMPLEMENTATION

Vladimir Tepikin Reservations Systems
Manager Ukraine International Airlines
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Ukraine International Airlines

• Origin
• Created 1992 1 year after Independence
• One of first companies with foreign investment
• Training to highest international standards
• Commenced operations using two new Boeing 737-400
  aircraft

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Objectives

• Introduce advanced technology and management
  methods
• Attract direct Western investment
• Expand relations between Ukraine and foreign
  countries
• Integrate Ukraine's air transport into the
  international network
• Earn profits
• ALL ACHIEVED

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UIA Route Network
23 international routes, 16 of them from KBP 7
domestic routes, including code-share
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UIA fleet

• 4 x Boeing 737-300s
• 4 x Boeing 737-400s
• 4 x Boeing 737-500s

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Passengers carried
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Electronic Ticketing Pre-implementation situation

• Just theoretical knowledge
• Very limited human resources
• Ground Handling issues
• Revenue accounting is not clear

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Obstacles

• Lack of clear understanding by sales and revenue
  accounting people
• Ukrainian immigration and airport security
  authorities
• Native DCS had to be implemented at least in KBP
  
• Necessity to implement ETKT via all channels
• - interline partners
• - GDS
• - self-ticketing

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E-Ticketing Project Milestones

• February 2005 - E-ticketing project launched
• April 2005 - contract for SITA E-Ticketing server
  signed
• October 19, 2005 1st E-TKT on UIA flight was
  issued by Continental Airlines
• February 16, 2006 1st E-TKT issued in UIA
  office

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CURRENT SITUATION
7 routes are E-ticket eligible AMS, LON, PAR,
BER, ZRH, BRU, FRA 4 deployed bilateral
Interline Electronic Ticketing (IET)
agreements OCT05 CO MAR06 - DL APR06
NW JUN06 - KL
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CURRENT SITUATION GDS

• Global Distribution Systems activated
• OCT05 - Galileo
• NOV05 - Worldspan
• JAN06 - Sabre
• APR06 Amadeus
• Points of Sale activated
• GB, FR, NL, IE(1P1A), DE, BE, CH, US,CA

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CURRENT SITUATION Ground Handling

• SITA DCS implemented in KBP, TXL, LWO, (BCN and
  MAD are expected in AUG 06)
• Codeco (AMS, LGW) - control method in OCT 06
• Atraxis (BRU, ZRH) - control method evaluated

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CURRENT SITUATION Ticketing

• Currently there are 27 UIA offices and airport
  counters worldwide equipped with Gabriel
  terminals, 16 of them are equipped with automated
  ticketing
• 3 offices (Kiev CTOATO and Zurich ATO) can issue
  E-TKTs
• Revenue Accounting system adapted to process
  nightly ETM files downloads

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ETKTs issued on UIA flights
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Current Challenges

• Ground Handling ETL method
• - less reliable
• - no flexibility and interactivity
• Transition from TKT7 to TKT2 (for automated
  offices)
• Revenue Accounting / Sales Reporting
• Staff training synchronous with TKT2 transition
• Immigration in destination countries

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Future project development

• Make all destination E-eligible, including
  domestic

• Launch E-ticketing over all outstations

• Replace ETL with interactive or control method
• Persuade agents to issue and passengers to buy
  electronic, not paper
• Further Interline E-Ticketing deployment
• E-ticketing via www.flyUIA.com

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E-eligibility expansion over PS network
Currently 9 destinations are not E-TKT
eligible BCN, DXB, HEL, KWI, LIS, MAD, MIL,
ROM, VIE
All the destinations are intended to be turned
on by the end of the year.
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Future Interline e-tkt Agreements
Airlines which expressed their interest to
deploy IET with Ukraine International
IB 4Q06 OSLH 4Q06-1Q07 (depends on LH
Systems readiness) VV 4Q-2006 AF
4Q-2006 KU 1Q-2Q07 AY 1Q-2Q07
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QUESTIONS, PLEASE?tepikin.vladimir_at_ps.kiev.ua