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Handling Culture Shock Effectively

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Country Shock. Physical circumstances. The setting of the culture. Occurs/resolves quickly. Culture Shock. Interaction among people. Behaviors that seem strange to others – PowerPoint PPT presentation

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Title: Handling Culture Shock Effectively


1
Handling Culture Shock Effectively
2
Culture Shock Video
3
Overview
  • Defining the Terms Culture Shock and Country
    Shock
  • Stages of Culture Shock
  • Managing Country and Culture Shock
  • The Role of Culture in Conflicts and Conflict
    Resolution
  • A Leaders Role in Handling Culture Shock

4
What is Culture Shock?
  • How would you define culture shock?
  • Reaction to psychological disorientation
  • Fish out of water feeling

5
What is Culture Shock?
  • Causes of Culture Shock
  • Being cut off from cultural cues and patterns
  • Living/working over an extended period of time in
    ambiguous situations
  • Having your values questioned
  • Being expected to operate at maximum skill and
    speed without fully understanding
  • the rules

6
What is Culture Shock?
  • Effects/Symptoms of Culture Shock
  • Intense discomfort
  • Resentment
  • Homesickness
  • Depression
  • Variety of physical
    symptoms from
    psychosomatic illnesses

7
Country Shock vs. Culture Shock
  • Country Shock
  • Physical circumstances
  • The setting of the culture
  • Occurs/resolves quickly
  • Culture Shock
  • Interaction among people
  • Behaviors that seem strange to others
  • Takes longer to begin/resolve

8
Country Shock
  • What can bring on
  • country shock?
  • Unfamiliar weather patterns
  • Strange foods
  • Bugs (insects, spiders, etc.) that make life
    uncomfortable
  • Infrastructure differences

9
Country Shock
  • What can heighten the intensity of country shock?
  • New faces and communities
  • Getting physically sick

10
Stages of Culture Shock
  • Honeymoon
  • Irritability/Hostility
  • Gradual Adjustment
  • Adaptation

11
The Honeymoon Stage
  • Characteristics
  • Occurs at beginning of deployment
  • Positive mindset
  • High expectations
  • Focus on similarities between
    home and host culture
  • Typically lasts 1-6 weeks

12
Irritability/Hostility Stage
  • Actions during irritability
  • Withdrawal from host culture
  • Interacting only with
  • other Americans
  • Interacting only with other military personnel
  • Actions during hostility
  • Verbal aggressiveness
  • Physical aggressiveness
  • Stereotyping

13
Gradual Adjustment Stage
  • What it takes to get there
  • Time
  • Recognizing subtle cultural cues
  • Less isolation/greater comfort
  • More interaction with host culture

14
Adaptation Stage
  • How you know youve arrived
  • Greater enjoyment of local customs
  • Comfort with host culture communication norms
  • Realization that you will miss aspects of host
    culture when
  • you return home

15
Dealing With Country Shock
  • Ineffective responses
  • Returning to mother culture
  • Hide out (stay on base/compound)
  • Travel to areas of greater cultural diversity
  • Effective response
  • Establish new routines for basic life skills

16
Managing Culture Shock
  • Effective responses
  • Realize almost everyone experiences a certain
    level of culture shock
  • Develop self-awareness of your behavioral
    expectations
  • Understand the locals expectations for your
    behavior

17
Managing Culture Shock
  • We inflict culture shock on others by
  • being ethnocentric
  • not becoming other
  • failing to practice empathy
  • reinforcing the concept
    of the ugly American

18
Conflict Video
19
Conflict
  • What is conflict?
  • Struggle over values and claims to scarce status,
    power, and resources
  • Perceived divergence of interests
  • Our working definition When two related parties
    find themselves divided by perceived incompatible
    interests or goals, or in competition for control
    of scarce resources

20
Conflict
  • Causes of conflict?
  • Value differences
  • Relationship clashes
  • Disagreement over data
  • Diverging interests

21
Culture and Conflict
  • Role of culture in conflict
  • Its about who we are so its bound to impact
    conflict
  • It relates to what we think is important, and we
    often respond strongly when thats challenged
  • It can be the direct cause of conflict
  • It can be a contributing factor

22
Culture and Conflict
  • Culture affects conflict in how we
  • Name (describe it)
  • Frame (conceptualize it)
  • Blame (assign fault for it)
  • Tame (resolve it)

23
Culture and Conflict An Example
  • Think about the Israeli-Palestinian Conflict
  • How does culture affect how it is described?
  • From what framework is it viewed?
  • Who is blamed?
  • What is the best way to resolve it?

24
Culture and Conflict Resolution
  • How would you define conflict resolution?
  • Eliminating the root cause of a conflict and
    seeking the solution to the problems which led to
    the conflict
  • Methods and processes of negotiation,
    arbitration, institution-building which promote
    the peaceful ending of social conflict and war

25
Culture and Conflict Resolution
  • Methods of conflict resolution
  • Mediation
  • Diplomacy
  • Negotiation (most commonly used)
  • War

26
Negotiation
  • What is negotiation?
  • Striking a deal with someone
  • Bargaining
  • Discussing an issue with the hope of settling it
  • When two or more parties confer with one another
    to reach a mutually accepted outcome

27
Negotiation
  • Situations requiring negotiation skills
  • Personal life
  • Within squadron
  • While deployed with local population and leaders
  • With joint/coalition/allied forces
  • With other organizations (governmental
  • and nongovernmental)

28
Personality Negotiation
  • Impact of personality on negotiation
  • Some traits more conducive to successful
    negotiation than others
  • Some traits counterproductive to
    negotiation
  • Some traits are better suited to other
    conflict resolution techniques, e.g.,
    mediation, diplomacy, competing-forcing, etc.)

29
Negotiation in the Military
  • Military personality and
    negotiation
  • Typical Airman may not be predisposed to
    negotiation
  • Hierarchical mindset (chain of command)
  • Leans more toward compliance than negotiation

30
Negotiation in the Military
  • When can negotiation skills be helpful to you?
  • Contingency ops
  • Peacekeeping ops
  • Humanitarian relief responses
  • Personal life

31
Cultural Dimensions Negotiation
  • Hofstedes Cultural Dimensions
  • Power Distance
  • Uncertainty Avoidance
  • Individualism vs. collectivism
  • Long-term vs.
  • short-term orientation

32
Wrapping Up Our Discussion
  • As an Air Force leader, what is your role in
    handling culture shock effectively?

33
Summary
  • Defining the Terms Culture Shock and Country
    Shock
  • Stages of Culture Shock
  • Managing Country and Culture Shock
  • The Role of Culture in Conflicts and Conflict
    Resolution
  • A Leaders Role in Handling Culture Shock
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