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? TÜV HELLAS e??a? ???a??sµ?? ?p??e???s?? ?a?
??st?p???s??, 100 ???at???? t?? Ge?µa?????
???a??sµ?? TÜV NORD Group. ?a???e? ?p??es?e? se
???????? t? f?sµa t?? ep??e???se??, t?s? st??
?d??t??? ?s? ?a? st?? d?µ?s?? t?µ?a, st??? t?µe??
t?? ?p??e???s?? ?a? ??st?p???s?? ??????t??,
???p??sµ??, ?atas?e???, ???atast?se??, S?st?µ?t??
?a? ??? µ???. Sta 25 ?????a p??
d?ast????p??e?ta? st?? ????da ??e? ep??e???se?
µe???? ap? ta µe?a??te?a ???a ?p?d?µ?? ?a? ??e?
p?st?p???se? t?? pe??ss?te?e? eta??e?e? ap? ???e
???? f???a p?st?p???s??. ? ep?t???a a?t? ?ta?
d??at? ???? st?? te??????s?a p?? ?at??e? se ??a
e???tat? ped?? efa?µ????. ??t?? a???ß?? t??
te??????s?a µ?????eta? µ?sa ap? ta e?pa?de?t???
t?? p?????µµata, µe t?t??? t??p? ?ste ?a
ße?t???e? t? a????p??? d??aµ??? t?? eta??e???/
s??e??at?? t??. ? TÜV HELLAS pa???e? ?p??es?e?
e?pa?de?s?? e?a??et???? p???t?ta? se p????????
t?µe?? S?st?µ?t?? ??a?e???s?? ?a? ?e??????
?p??e???s??, st??? e???????? ?a? d?e??e?? pe??te?
t??. ?a e?pa?de?t??? seµ?????a s?ed?????ta? µe
t?t??? t??p? ?ste ?a ??a??p????? t?? ?p?????se?
a??? ?a? t?? µe????t???? a????e? t?? pe?at?? t??.
?e??ss?te?a ap? 15.000 ?t?µa ap? t?? ????da ?a?
t? e??te???? ????? pa?a???????se? pe??ss?te?a ap?
1.000 seµ?????? µa? p?? ?a??pt??? ??a e???
f?sµa d?ast????t?t??, ?ste ?a ??a??p?????ta?
ap???ta ?? e?pa?de?t???? a????e? t??
s?µµete???t??. ???? ?? e?s???t?? e??a?
ta?t?????a ?a? ep??e???t?? t?? a?t?st?????
p??t?p??, e?? ?at????? p?st?p???t??? e?s???t? ap?
d?e??e?? e?pa?de?t????? ???a??sµ??? (?p?? ?
IRCA). ?p?p????, e??a? e?d??? e?pa?de?µ???? µ?sa
ap? ta es?te???? seµ?????a e?e?d??e?s?? t?? TÜV
HELLAS ?ste ?a ??a??p????? ?a? t??? p????
apa?t?t????? e?pa?de??µe????. O?a ta seµ?????a
????? p?st?p???se?? ap? IRCA (U.K), IEMA, PMI ?a?
TUV HELLAS ?a? e??a? s?ed?asµ??a ?ts? ?ste ?a
?p???e? aµf?d??µ? ep????????a ?a? ?a a??????e?ta?
? p???t?ta t?? µ???s?? se ?at?????a s?µe?a
(s??e??? a???????s?), e?? e??a? a????ep?d?ast???
µe ???s? ?µad???? as??se??, µe??te? pe??pt?se??,
as??se?? ?????, ?µ???e? ?a? s???t?se??.
?aµß????ta? ?p??? t?? a????e? t?? pe?at?? µa?,
ta seµ?????? µa? ????? a?apt???e? ?ste ? ???e
e?pa?de?t??? a????? ?a ?a??pteta? µe t?? ?a??te??
t??p?.
?p?st??f? sta pe??e??µe?a
3
? G??s? e??a? ???aµ?..............................
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..................................2 ?e??e??µe?a...
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............................3 Editorial...........
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...........................4 ?? e?s???t??
µa?...............................................
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...........................5 ?????aµµa
??pa?de?t???? Seµ??a????..........................
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......6-39 ??? S???????? ??? S?S???? 5S
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.........6 ??? ???? ????????S? (LEAN
MANAGEMENT) .................................
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...............7 ???CORPORATE EXCELLENCE
S?G????? ??????? ???????O???S.....................
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....8 ??? ????S S?????S??? ????GOG?S ???
?????T???????S G?????S ??T?S ????????S ???????S
????????????G??O? ???????O? S??FO?? ?? ?? ISO
13485.............................................
...............................................9
??? S?????S??S/ ???????S? ?????T??O?-
?????S?O?- ??GO? S???S ?????S ??S ?????S ??S
?SF?????S G?? S?????? ????????S?O?...............
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............10 ??? ????T?S?? REACH
(1907/2006) ?a? CLP (1272/2008)...................
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.....................11 ??? ISO 227162007
??????????- GMP...................................
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....................................12 ???
???????S S?????S?S FO?????????O?
?G????S??S?O?.....................................
...............................................13
?????????? ???? ?D 384- ??????S??S G??
?????????S ?G????S??S??S..........................
................................... 14 ???
??? ????T??? ???OS? ?G????S???? ??O???????
???G??? ???????G???.............................
............15 ??? ??S???S ????S ?SF?????S
?G???S S??? ??G?S?? ...........................
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.............16 ??? ?SF???S ??G?S?? S?
???T?????????S ?O???S ............................
........................... ......................
...................17 ??? ??S???S ????S
S?????S??? ???????G??S S?S?????O? ?????G????
??T???S??? .................................18 ?
?? ??S???S ????S ITIL V3........................
...................................
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.................................19 ??? OHSAS
18001/ ???? 1801 ?SO??????S ???T?O????S ?G???S
?SF?????S S??? ??G?S??-IRCA...............20 ???
?SO 140012004 ?SO??????S ???T?O????S
??????????????S ????????S?S ............
.21 ?????????????G?? ???F??O?
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..................................22 ??? ?SO
220002005 ??S???S ????S S?S?????O? ????????S?S
?SF?????S ???F??O?................................
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3 ??? ???????S??????S ??????G?????S??S G??
S?????? ????????S?O? ................
...24 ??? ???????S?????? ????????S? ???S?O?
...............25 ?
?? S?????G??? ????S?? ?????T??O? S??????
????????O? S????S?O? G?? S??????
????????S?O?......................................
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...................................2 6
S???????? S?S?????O? ????????S?S ISO
270012005 INFORMATION SECURITY MANAGEMENT SYSTEM
(ISMS)-IRCA.......................................
..........................27 ?SO 200002011
IFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM
(ITSM)-IRCA.......................................
.......28 ISO 90012008 ???T?O????S/ ?????F???S
???T?O????S S?S?????O? ????????S?S
????????S-IRCA.................29 ISO 140012004
???T?O????S/?????F???S ???T?O????S S?S?????O?
??????????????S ????????S?S-IEMA..................
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........................30 ISO 220002005
???T?O????S/?????F???S ???T?O????S S?S?????O?
????????S?S ?SF?????S ???F??O?-IRCA...............
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...........................31 OHSAS 180012007/
???? 18012008 ???T?O????S / ?????F???S
???T?O????S ?G???S ?SF?????S S???
??G?S??-IRCA......................................
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.....................................32 ISO
90012008 ?SO??????S ???T?O????S S?S?????O?
????????S?S ????????S-IRCA........................
......................33 BS 25999 ?p??e???t??
S?st?µ?t?? ?p??e???µat???? S????e?a? (Business
Continuity) ......................................
.................34 S???????? ??????O?
????????O? ???????G?? S?G?????S?O?................
..................................................
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..................................35 ???T?O??S?
????O???O? ?????????O?., ?SF????? ???? ??
????F??? ????OS? F????O?........................
...36 S???????? ??????????????S
?????OS?S ??????S ?????S?S (???s).................
..................................................
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.....................................37 S????????
AGRO ??S?GOG? S?? S?S?????? ???????O????S
????????S?S S?? G?O?G??? ????GOG? AGRO 2.1 2.2
?a? GlobalGap IFA v.3.02..........................
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........38 ??S??????S? ?????G??O?
???????O?.........................................
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....................................39 ????S?
S????????S .....................................
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.................40 S??????O??????
S???????..........................................
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.......41
4
St?? ep??? t?? ???s??, p????? ?a ?a?a?t????a? t??
e?pa?de?s? p???t??e?a ? ?a? a?a??a?? ?a??
?a? ????? t?s?? ?a ??eta? t? e??t?µa ??pa?de?s?
t??a, ?at? t? d????e?a t?? ???s?? ? ap??t?s?
e??a? s?????a ???. St? a?ta????st??? pe??ß?????
p?? ???µe ?a? e??a??µaste, ta ????? e?pa?de?t???
p??s??ta, e?asfa?????? t? s?????t??? p?e????t?µa
st?? a????? e??as?a?. ? TUV HELLAS, µe p???et?
eµpe???a st? ???? t?? e?pa?de?s?? p??s?p????
?a??pte? ??a e???tat? ped?? d?ast????t?t??
p??sf????ta? e?e?d??e?µ??a seµ?????a, e?te
a????t? e?te e?d?ep??e???s?a??, ?at? t??p?, ?ste
?a ?a??pt??ta? p????? ?? e?pa?de?t???? a????e?
t?? s???????? ep????. ?a seµ?????a t??
???a??sµ?? µa? ape??????ta? se ?µpe??a ?a?
a??tata ste???? ep??e???se??, se ??a ste????
ep??e???se?? a??? ?a? se ap?f??t??? a??te??? ?a?
a??tat?? s?????, pa?????ta? ta apa?a?t?ta ef?d?a
st?? e?????? t??? a??? ?a? st?? p??sp??e?a
e??es?? e??as?a?. ?e t?? a?ad???????s? t??
?p?d?µ?? ?a? t?? a????p???? d??aµ????, µe t?
p??s???? ???? seµ??a???? ep??e???µat????
ße?t??s?? ?a? te?????? de???t?t?? a??? ?a? µe t?
µe??s? t?? ??st??? ???? t?? seµ??a????, p??????µe
µp??st? ?????ta? ? G??s? e??a? ???aµ? ?a? ?
??pa?de?s? ??a ?s???? a?t?d?t? st?? ???s?. Sa?
e??a??st??µe ??a t?? ?p?st????? ?a? e?e?p?st??µe
?t? µa?? ?a p??????s??µe se µ?a ??a
ep???. ???d???a ???t??????? S??t???st??a
?/?s?? ??pa?de?s??
?pe?d?ste st?? ??pa?de?s?, ?pe?d?ste st? µ?????
sa?
?p?st??f? sta pe??e??µe?a
5
Azpiroz Uxue ?/?t??a G?afe??? ???t??, ????????
?a?ep?st?µ?? Basque Country ?spa??a? ??e??p?????
????? ?pe????? Certification Centre, ??µ????,
M.Sc ??a?e???s? ?e??ßa?/??? ?????s?? ????da?
?a?a???t?? ??/t?? ?/?t?? ??st?p???s??, ?pe??????
??µ?a ?e??ß?????t??, ??. ??µ???? ???a????? RWTH
AACHEN. ??d???? ?????s?? ?/?t?? ??st?p???s??
G?afe??? Tessa???????, ??e?t??????? ???a?????
?.?.T. Ge???a?t???? ??µ?t???? ???te?????
?p??e???t??, ??µ???? ???f?µ??. ?.?.,
c.PhD. Ge?????? ???a ???te????? ?p??e???t??,
??µ???? ???a?????, ?.?.T. G?????? ?e?t?????
???te????? S??e???t??, ???e???µ???? ??s???t??
seµ??a???? ITIL ap? EXIN G????aµ????
???sta?t???? ???te????? S??e???t??, ??.
??e?t??????? ???a????? ???a????? ?p?????st??
????a??ts? ???s? ?p??e???t??, ?t???at???
?.?.T. ??e??e???d?? G?????? ???te?????
S??e???t??, ??e?t??????? ???a???????, ???,
S?µß????? ?p??e???se?? ????? ??µp??? ??/t??
Ge????? ?/?t?? ?a?p???? ???/??? ???/??? ?a?
???a????? S???????se?? ?e?ß???????? ?a????
???te????? S??e???t??, ??µ???? ???a?????, ?Sc,
MBA ?a???? ??s?a ?pe????? ??a?e???s?? ????t?ta?
TUV HELLAS, Food Chain Management, MSc, ?.?.?.?,
MSc ?a????? G?????? ???te????? S??e???t??,
??µ???? ???a????? ?a??µpaµpa F?te??? ???te?????
?p??e???t??, ???????? PhD ???? ?ats???? ?.
???st?? St?at?????? S??e???t??, Ge?p???? MSc,
MBA ??ß?a? ?afe???? ?/?t?? ??pa?de?s??, ???/???,
IT, ISM, MSc Quality Eng. ?.U. ?e??d?? ???st??
???te????? S??e???t??, ???a????? ???eµ????
?e??p???a?, ??µ??? ?.?.T, ???, LL.M European
Law ????d?? ??????? ???te????? S??e???t??,
???a??????? ???a?????, MSc ?e??e???t?? G??????
???te????? ?p??e???t??, ??µ???? ???a????? ?.?.?.,
MSc, MBA ??a??sta???? ??????tta ???te????
S??e???t??, ?p??????????????, Master of
Corporate ?a???d??a? G?????? ???te?????
S??e???t??, S?µß????? ??e?a? ?sf??e?a?
S?st?µ?t?? ?e??ßa????t???? ??a?e???s??,
?Sc ?e?a??????? G?????? ?/?t?? G?afe???
Tessa???????, ??µ???? ???a????? ?.?.T. ???a???d??
T???? ???te????? S??e???t??, ??µ???? ???a?????
?.?.T. ?pa??p????? ??µ?s????? ???te?????
S??e???t??, ????????? ??, MSc ?e??p?????
??ast?µ??? ???a?? (London), ????? ??µ????
S?µß????? ?p. ???. ?µ??a? ?pa?????? G??????
?p??e???t??, ?e???????? ???f?µ??, ???
Tessa??????? ?pe????? ??sta? ???te?????
?p??e???t??, ???a????? ?e??p???a? ????????
G?????? ?p??e???t??, Ge?p???? ?apa???pa?
??st??a? ?p??e???t??, Product Manager (Health
Safety), ???a??????? ???a????? ??ts??a ?a??a
?/?t??a ?/?s?? S?st?µ?t??, ??µ???? MSc ????s???
??µ?t???? ???te????? ?p??e???t??, ??????µ??????
Sa?e???? ??t???? ???te????? S??e???t??,
??e?t??????? ???a?????, ??e?t???????
???a????? Sa?a?ats????? G?????? ???te?????
S??e???t??, ?t???at??? Se?ta??d?? ?f? ???te?????
?p??e???t??, ??µ???? ???a????? ?.?. Spa?t????
??sta? ???te????? ?p??e???t??, ??e?t???????
???a??????? ???a????? Sfa??a???? ?ate???a
?p??e???t??, ?e???????? ???f?µ?? ?s???a?
????a?d??? ???te????? S??e???t??, F?s????, MSc,
PhD ?s?????t???? G?????? ???te????? ?p??e???t??,
?t???at???, MBA, M.Ph. F?a???ad??? ?a??a
?p??e???t??, ??µ???? ?a?. ???t??, MA Food Chemist
Un. Of Leeds
?p?st??f? sta pe??e??µe?a
6
S?S???? 5S TUV HELLAS Approved (2?µe?? -
??e? d?e?a????? 0900-1700)

• NEO

?? seµ?????? p????? t?? e?pa?de?t???? apa?t?se??
?ste ?a ?ata???s??? ?? s?µµet????te? t?
f???s?f?a, t?? d??at?t?te? ?a? ta ?f??? ap? t??
?????t?s? t?? µe??d?????a? 5S. ?a???s???eta? t?
p??t? ß?µa ??a t?? ???p???s? t?? ??t?? ??????s??-
?????aµµa 5S ?p?? ???e spat??? ? ap??e?a
p??pe? ?a µ?de??ste?. ?? s?st?µa 5S ap?te?e? t?
?eµe???d? ???? ??a ???e s?st?µa s??e????
ße?t??s?? ? ?????? p???t?ta? µe s?ed?? µ?de????
??st?? efa?µ????. ?? s?µµet????te? µ?sa ap? p????
pa?ade??µata ?a? as??se??, ap? eta??e?e? p??
????? efa?µ?se? 5S ?a e??a? se ??s? ?a
s?ed??s??? ?a? ???p???s??? ??a ?????aµµa 5S
?µesa.

• F???s?f?a ?a? d??at?t?te? ap? t?? µe??d?????a 5S
• ?f??? ap? t?? efa?µ??? t?? 5S (ße?t??s? ????
  e??as?a?, µe??s? ap??e???, ?a??te?? a???p???s?
  ?????, p????, ße?t??s? asf??e?a? ?a? ???e????,
  ?a??te?? ?a? asfa??ste?? pe??ß????? e??as?a?)
• ???p???s? ?a? efa?µ??? t?? ??????µµat?? 5S

• ?pa??e?µat?e? ?a? ste???? ep??e???se??
• (e???d?????, p???st?µe???? pa?a?????, d?e????t??
  pa?a?????, ?a? Logistics, te??????? ?/?te?, ?a?
  d?????t?????)

????a 14-15 Feß???a???? (??d. 91054)
23-24 ?p?????? (??d.91055)

??????? ????d??
500 F.?.?. 23 St?? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
7
???? ????????S? (LEAN MANAGEMENT) TUV HELLAS
Approved (2?µe?? - ??e? d?e?a????? 0900-1700)

• NEO

?e t?? ????????s? t?? seµ??a???? t? st??e??? ? ?
µ??a?????, ?a ?ata???se? p????? p?? µ?a s?µßat???
ep??e???s? µp??e? ?a µetat?p?ste? se ??t?
?at?stas?. ?a?a??????e? t?? ?at?????e? ???se??
p?? apa?t???ta? ap? ste???? ?a? µ??a?????? p?? ?a
??????? ?a eµp?a???? st?? a??pt??? ?a? st?
d?????s? t?? ??t?? ep??e???s?? µ???d?? t?? ??t??
???? ?a? ? ???s? t?? st?? p????.

• G?at? ??t? ep??e???s?
• ?as???? a???? ??t?? d?a?e???s??
• ?as???? p????e? t?? ??t?? d?a?e???s??
• ? µ???d?? t?? ??t?? ????
• ??t? ??? st?? pa?a????
• ??t? d?a?e???s? ef?d?ast????
• ??t? ??? st?? p??µ??e?e?
• ???a?a d?a?e???s? ??t?s?? ?a? ef?d?asµ??
• ???a??? te?????? p??d?a??af??
• ??t? ??? st?? ??st?????s?

• ?esa?a, a??te?a ?a? a??tata ste???? ep??e???se??
  pa?a?????
• F??t?t?? ?a? ?etapt???a???? f??t?t?? se
  p?????µµata e?d??e?s?? st?? ?p?st?µ? t??
  ??????s?? ?a?a?????, ??????s?? ?p??e???se?? ?a?
  ??????s?? ?a????? ?p??es??? ??e?a?.

????a 16-17 Feß???a???? (??d.
91056) 19-20 ?p?????? (??d. 91057)
Tes/?? 22-23
Feß???a???? (??d. 91058)

????a?d??? ?s???a?
S?µe??s?
500 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? e??????? ???ssa

?p?st??f? sta pe??e??µe?a
8
CORPORATE EXCELLENCE ??? S?G????? ???????
???????O???S S??? ????????S? TUV HELLAS
Approved (2?µe?? - ??e? d?e?a????? 0900-1700)

• NEO

• G?at? ?a p??pe? s?µe?a -pe??ss?te?? ap? p?t?- µ?a
  eta??e?a ?a epe?d?se? st?? ße?t?st?p???s? t??
  ep????????a? t?? e??te???? ?a? es?te????
• G?at? e??te???? ? e????a t?? ????????? eta???a?
  ??e? ?p?ste? ?s???? p???µa ?a? t?? e????a a?t?
  p??pe? ?a ap??atast?se?, ?a ?s????p???se? ??a ?a
  pa?aµe??e? ß??s?µ? ?a? ?a a?t??se? e??a???e? µ?sa
  ap? t?? ???s?
• G?at? es?te???? ? ep??e???s? ?a?e?ta? ?a
  ep????????se? µ???µata p?? p????? f???? de? e??a?
  e?????sta st??? a????p??? t?? a??? ?a? s????????
  ?a st????e? ?a? ?a d?se? ????t?a se ??a s?????
  e??a??µ???? t?? ?p???? ? a?asf??e?a e??a? sta
  ?????te?a ep?peda t?? te?e?ta?a? pe???d??.
• ?as???? st???? t?? seµ??a???? ap?te?e? ?
  ?ata???s? t?? s?µas?a? t?? s??t???sµ????
  ep????????a??? p???t???? ?a? ? ta?t?????? a????s?
  t?? e??a?e??? t?? ep????????a? (d?af?µ?s?,
  d?µ?s?e? s??se??, es?te???? ep????????a, eta?????
  ?pe?????t?ta, s??se?? µe ta ???, on line
  reputation management)

• A???? ep????????a? (ßas???? de???t?te? ??a
  ap?te?esµat??? d?ap??s?p??? ?a? ?µad???
  ep????????a, a???? change management)
• ?at??t?s? p????? ep????????a? (st????,
  st?at?????, p???? e?e??e???, budget, ???p???s?,
  ap?????sµ??)
• ???a?e?a ep????????a? (S??se?? µe ta ???, Brand
  identity (eta????? ta?t?t?ta), ?ta?????
  d?af?µ?s?, ?s?te???? ep????????a, ?ta?????
  ?pe?????t?ta, ??µ?s?e? s??se??, ??????e?, Social
  media)
• Cases studies (s?????et?µ??a ?ea??st???)

• ?esa?a ?a? a??te?a ste???? t?? Marketing, t??
  ??af?µ?s?? ?a? t?? e???te??? ????? t??
  ?p????????a?. Ste???? p?? apas??????ta? se t?µe??
  ?p?? HR, p???se??, ? ????? ap?fas?st??? ???? st?
  d?aµ??f?s? t?? st?at?????? t?? eta???a?
  (Management).

????a 22-23 ?a?t??? (??d. 91059)

??????tta ??a??sta???? ??µ?t???? ????s???
S?µe??s?
500 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? e??????? ???ssa

?p?st??f? sta pe??e??µe?a
9
????S S?????S??? ??? ????GOG?S ???
?????T???????S G?????S ??T?S ????????S ???????S
????????????G??O? ???????O? S??FO?? ?? ?? ISO
13485 ??? ??? ??. 1348_2004 ?UV HELLAS
Approved 1?µe?? - ??e? d?e?a????? 0900-1700)

• NEO

???????????ta? t? seµ??????, ?? s?µµet????te? ?a
µp????? ?a e??????? t?? s?µa?s? ?a? t??
e?????t?ta t?? ?at??te?????????? p?????t?? (?/?)
?a? t?? ?at??????p???s? t???. Ta e??a? se ??s? ?a
ap????e????, d?a??µ??? ?/? ?a? ?a ?e??????ta? ??a
ta ??µata p?? p????pt??? se pe??pt?s? a?????s?? ?
ep?s?µa?s?? p??ß??µ?t?? se ?at??te?????????
p?????ta ? se ?at????? s?s?e??? ?a? ta a?a??s?µa
p?? s?et????ta? µe a?t??.

• ???t?pa ?a? ?at??????p???s? t?? ?at??te??????????
  p?????t??. ???????? ?a? ????pa??? ??µ??es?a.
• ? s?µa?s? CE sta ?at??te????????? p?????ta.
  ?as???? apa?t?se?? ?a? s?st?µa epa???p??s??
  p???e?µ???? ?a p??state?eta? ? asf??e?a ?a? ?
  ??e?a t?? as?e???, ???st?? ?a? t??t?? p??s?p??.
• ?p???e?se?? t?? eta??e??? ap????e?s?? ?a?
  d?a??µ?? ?/?.
• ?fa?µ??? t?? ??µ??es?a? ap? t??? f??e??
  p??t?ß??µ?a? ?a? de?te??ß??µ?a? f???t?da? ??e?a?
  ?a? ta ??s??e?t??? ?d??µata.
• ?a???s?as? t?? ßas???? apa?t?se?? t?? p??t?p??
  ISO 134852003 ?a? s?s??t?s? µe t? ISO 90012008
  ?a? ???a p??t?pa.
• ?????? a????s? ???? t?? ?????? t?? ?.? 1348_2004
  s?et??? µe t?? ?ate????t???e? ??aµµ?? ?????
  p?a?t????

• Ste???? ep??e???se?? eµp???a? ?a? d?a??µ?? ?/? ?
  e??ast???a??? ??????? ?a? ?at????? s?s?e???.
• Se e??a??µe???? se f??e?? p??t?ß??µ?a? ?a?
  de?te??ß??µ?a? f???t?da? ??e?a? ?a? se ?d??t???
  ?a? ??µ?s?a ??s??e?t??? ?d??µata.
• ?p???f???? ?p??e???t?? S?st?µ?t?? ??a?e???s??
  ????t?ta? (S_?) ? s?µß?????? p?? a?apt?ss???
  s?st?µata p???t?ta? st?? ???? t?? ??e?a?

????a 27 ?a?t??? (??d. 91060)

?. ??ts??a F?te??? ?a??µpaµpa, ?????
??e??p?????
150 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? e??????? ???ssa
• ?e???aµß????ta? s?µe??se?? ?a? se CD

?p?st??f? sta pe??e??µe?a
10
S?????S??S/ ???????S? ?????T??O?- ?????S?O?
??GO? st??? ?????S ??S ?????S ??? ??S ?SF?????S
G?? S?????? ????????S?O? ?UV HELLAS Approved
5?µe?? - ??e? d?e?a????? 0900-1700)

• NEO

??ap?a?µate?eta? t? s????? t?? ?eµ?t?? ap? t??
s?ed?asµ?- p???p?????sµ? e??? aµ??t????
p?????µµat??, t? s?µßas? p??µ??e?a? a?t?? ?a?
t???? t?? e? s??e?e?a / d?a ß??? ?p?st?????
(contractual and managerial subjects) µ???? t??
ap?s??s? t??.

• ??µ?a? ?µ??a? ?a? ?sf??e?a? (?d?a?te??t?te? ?a?
  s??????e? t?se??)- ?µ??t??? ??a??t?ta ?a?
  aµ??t???? s?ed?asµ??
• ? e??a?e?a?? s?µas?a t?? s?µßas?? e?t?? t??
  µ??a??sµ?? t?? a?????- ???t???a d?aµ??f?s?? t??
  aµ??t???? s?µß?se??
• ? te????? d?aµ??f?s?? ????????µ???? s?µß?se??,
  t?p?? s?µß?se?? ?p?st??????
• ?d???a 2009/81/?? ?a? ??µ???? ?d?a?te??t?t?? t??
• ?.3978/2011 (?e???? s?µe?a, p????aµµat?sµ?? t??
  e??p??st???? p????aµµ?t??, a????s? ep? t??
  d?ad??as??? a???es??, ??µata e?t??es?? t??
  s?µß?se??
• ???a ???? (t??p?? ?e?t?????a? e?t?? t?? ????
  ??µ??et???? p?a?s???
• ????? 346 S??? ?a? ap?f?se?? t?? ???
• ???s?µa s?µe?a ??a t?? ???p???s? t?? ?d???a?
  2009/81/??
• ?.3883/2010-?.3978/2011/Offsets ???? t?p??
• ??ta????st???? ???????? ?? ßas??? d?ad??as?a
  a???es??
• S?µp???e?? ??µ?s??? ?d??t???? ??µ?a (S???) ??
  e?a??a?t??? e??a?e?? ???µat?d?t?s?? ????? ?a?
  ?p??es??? st??? t?µe?? t?? ?µ??a? ?a? t??
  asf??e?a?

• Ste???? t?? ?p????e??? ?µ??a? ?a? ???stas?a? t??
  p???t? (? ??µ?? a?af??eta? ?a? st?? s?µß?se??
  st?? ??µ?a t?? ?sf??e?a?)
• Ste???? eta??e??? t?? e?????a? aµ??t????
  ß??µ??a??a?
• Ste???? ?atas?e?ast???? eta??e???
• ?ta??e?e? s?µß????? , ??µ???? eta??e?e? ,
  eta??e?e? p?? as??????ta? µe S?µp???e?? ??µ?s???-
  ?d??t???? ??µ?a.

???st?? ?e??d?? ??µ?s????? ?pa??p?????
????a 26-30 ?a?t??? (??d. 91061)

1.300 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? e??????? ???ssa
• ?a?ad?deta? ß?ß??? 250 se?. µe ??µa t? p?a?s??
  t?? aµ??t???? p??µ??e??? µ?sa ap? µ?a e???pa???
  d??stas?

?p?st??f? sta pe??e??µe?a
11
????T?S?? REACH (1907/2006) CLP (1272/2008)
TUV HELLAS Approved (2?µe?? - ??e? d?e?a?????
0900 1700)

• NEO

???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t? ???s? t??
?????te??? apa?t?se?? t?? ??µ??es??? REACH ?a?
CLP pa??????a µe ??a ßas??? ?d??? efa?µ???? t??
pa?ap??? apa?t?se??.

• ??sa?????? ?a???s?as? ?a????sµ?? REACH
• ??a???se?? ?a????sµ?? REACH
• ?ata????s? ??s??? ?µe??µ???e? ?ata????s??
• ?a????sµ?? REACH ?a???s?as? ?efa?a??? ?a?
  ?a?a?t?µ?t?? t?? ?a????sµ??
• ???p?? S?et???? ??µ??es?e?
• ?a????sµ?? CLP ?????????µµata ???d???? ?e?t?a
  ?ed?µ???? ?sfa?e?a?
• ?eta?e??ste??? ???ste? F??e??? ?ata????s??
  REACH ???s? S?et???? ?st??????

• S?et????? ep?st?µ??e? t?? ????? t?? s?µß?????,
  ?pe?????? pa?a????? ?a? e?????? p???t?ta? ?p??
  ??µ????, ??µ???? µ??a?????, ?e?p????.
• ?a?a?????? p?ast???? pa????d???, ???µ?t??,
  epe?e??asµ???? ???e?a? ?a? epa??e?µat?e? t??
  ????? t?? d?µ???? ??????.
• Ge????te?a µetap???t?? p?s?? f?se?? ??µ????
  ??s??? (µeta?e??ste??? ???ste?).
• ?fa?µ?st?? p????aµµ?t?? ap???µa?s?? - ape?t?µ?s??
  - µ???t???a? ?a??? ?a? se ?s??? ?a ??e?a? ?a
  ap??t?s??? µ?a ????????µ??? ?p??? p??? st??
  apa?t?se?? t?? ?a????sµ?? REACH ?a? CLP.

????a 29-30 ?a?t??? (??d.
91062) Tessa?????? 04-05 ?p??????
(??d. 91063)
??µ?t??? Ge???a?t???? G??????
Sa?a?ats?????
500 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
12
?SO 227162007 ??????????- GMP TUV HELLAS
Approved (2?µe?? - ??e? d?e?a????? 0900-1700)

• NEO

?st? t? d????e?a t?? seµ??a???? ???eta?
s????asµ?? t?? pe??e??µ???? ?a? t?? apa?t?se??
t?? p??t?p?? ISO 22716, se s??d?asµ? µe s???t?s?
?a? pa???es? pa?ade??µ?t?? . ?e t?? ????????s?
t?? seµ??a???? ? e?pa?de??µe??? ?a e??a? se ??s?
?a a?t???f?e? t?? ßas???? apa?t?se?? ?a? t??
?e????? a???? t?? p??t?p??, ?a d?ap?st?se?
s?µe?a ?a? p?a?t???? p?? ?a µp????sa? ?a
????et?????, ?ste ?a ße?t???e? µ?a ep??e???s?
?a????t????.

• ?ata???s? t?? d?µ?? t?? ISO 22716
• ?????s? t?? p??t?p?? ISO 227162007 ?a????t???-
  T?µata ????? ??a?t???? - ?ate????t???e? ??aµµ??
  ????? p?a?t????
• ?pa?t?se?? ?a? ????? p?a?t???? ??a ??a? ???a??sµ?
  ? ?p???? ep???µe? ?a t?? efa?µ?se?

• Ste???? p?? e??????ta? st?? t?µ?a t?? ?a????t????
  ?a? e?d?af????ta? ?a e??µe?????? ??a
• ??µata ?a??? p?a?t???? st?? pa?a???? ?a? st??
  ef?d?ast??? a??s?da t?? ?a????t????
• t? pe??e??µe?? ?a? t?? apa?t?se?? t?? p??t?p??
  ISO 227162007 Cosmetics Guidelines on Good
  Manufacturing Practices
• ?ta??e?e? p?? ?????? ?a e??µe?????? µe s??p? t??
  p?st?p???s? ??a t?? efa?µ??? t?? apa?t?se?? t??
  p??t?p?? ISO 227162007

?a??a ??ts??a ???a Ge?????? ????? ??e??p?????
????a 19-20 ?a?t??? (??d. 91064)

400 F.?.?. 23 St?? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa
• ?? p??t?p? ISO 227162007 e??a? st?? ???????
  ???ssa

?p?st??f? sta pe??e??µe?a
13
???????S S?????S?S FO?????????O? ?G????S??S?O?
TUV HELLAS Approved (2?µe?? - ??e? d?e?a?????
0900-1400)

• NEO

???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t?? apa?a?t?te?
???se?? p?? apa?t???ta? ?ste ?a µp????? ?a
s?ed??s??? ?a? ?a ep?ß?????? t?? ?atas?e??
f?t?ß??ta???? e??atast?se?? µ????? ?a? µesa?a?
???µa?a?.

• Ge???? st???e?a pe?? F?t?ß??ta???? (F/?)
  S?st?µ?t??, ???s?µ???s? F/? se e?e?d??e?µ??a
  ????sµ??? d?astas??????s??, a????? a????s?
  d?astas??????s? - ?p?????sµ?? s?ed?asµ??,
  s???pt??? pe????af? t?? ?f?st?µe??? ??µ??es?a?.
• ?????s? t?? e??p??sµ?? p?? ap?te?e? ??a? F/?
  sta?µ? pa?a????? ??e?t????? e????e?a?
  (f?t?ß??ta??? panels, inverters, ß?se??
  e??at?stas??, apa?t??µe??? ß????t????
  e??p??sµ??). G??eta? a????s? t?? e????st??
  p??d?a??af?? p?? ?a p??pe? ?a ??a??p?????ta? ??a
  t?? ep????? ?a? e??at?stas?.
• ??a??t??? pe????af? t?? ?e?????? s?ed?as??
  d?as??dedeµ???? F/? sta?µ?? pa?a????? ??e?t?????
  e????e?a?. ? a????s? ???eta? µe t?? ep???s?
  pa?ade??µat?? e??at?stas?? ???µast???? ?s????
  100kW. G??eta? pe????af? ???? t?? stad???
  s?ed?as?? ?p?? e??a? ? a????? a???????s? t??
  ????? e??at?stas??, ta ß????t??? ????sµ???
  ?p?????sµ??, ? s?ed?asµ?? se autocad, ta ???t???a
  ep?????? t?? s??desµ?????a?, ? p?a?µat?p???s?
  e?e??e?a??? µe??t?? µe t? ???s? ????sµ????.
• S???pt??? pe????af? t?? te?????? s?ed?as?
  a?t???µ?? f?t?ß??ta???? sta?µ?? µe t?? e?s?µ?t?s?
  s?ss??e?t??. ? pe????af? af??? t??
  d?astas??????s? t?? µe??? t?? e??p??sµ?? µe t??
  ep???s? e?de??t???? pa?ade??µat??.

• ?e?et?t?? ???a?????? ?a? e??atast?te? µe ped??
  e?d?af????t?? t? s?ed?as? ?a? ?atas?e??
  f?t?ß??ta???? e??atast?se?? se a???teµ???a ?a?
  st??e? ?t?????.
• ?p???f???? epe?d?t?? st?? t?µ?a t?? f?t?ß??ta????
  µe ???se?? ??e?t??????a?.

????a 20-21 Feß???a???? (??d. 91046)
29-30 ?a?t??? (??d.
91065) Tes/?? 08-09 ?a?t??? (??d.91066)

???/??? G????aµ????
450 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? e??????? ???ssa

?p?st??f? sta pe??e??µe?a
14
??????? ???? HD 384 - ??????S??S G?? ?????????S
?G????S??S??S TUV HELLAS Approved (2?µe?? -
??e? d?e?a????? 0900-1700)

• ?a ?ata?t?st??? ?? e?pa?de??µe??? st?? ??e?
  apa?t?se?? t?? p??t?p?? ???? HD 384 ??a t??
  ??e?t????? e??atast?se??
• ???t?pa p?? d??p??? t?? ??e?t????? e??atast?se??
  ß?s? t?? ???? HD 384 (??, IEC, CENELEC)
• ?a ?ata?t?st??? ?? e?pa?de??µe??? st? d?µ? t??
  ???? HD 384
• ?a e??µe?????? ?? e?pa?de??µe??? st? t? a????e?
  ?a? p?? µp????? ?a a?at?????? ??a ?a ß????
  st???e?a st? e??e???d?? t?? p??t?p??.
• S?st?µa e?????? ??e?t????? e??atast?se??
• ?a ?????s??? ?? e?pa?de??µe??? t?? d??at?t?te?
  ?a? t?? a???p???s? s???????? ??????? µet??se??
  ?a? e?????? ??a t?? ??e?t????? e??atast?se??.

• ?? ??µ??et??? p?a?s?? p?? ?a?????se t? p??t?p?,
  ?e???? pe?? p??t?p??, pe????af? t?? d?µ?? t??
  ???? HD 384
• ? ??a ????? ?p??????? ?p?fas? ??a t?? ?a?????s?
  t?? d?at??e?? d?af?????? ?e?µat?? ?a? t??
  ?eµe??a??? ?e??s??
• ??µ? t?? ???? HD 384
• ?as???? ???? ?a? ???sµ?? ap? t? p??t?p?.
• ??t?a p??stas?a? ap? ??e?t??p????a, ??e?
  apa?t?se?? p?? p????pt??? ap? t? p??t?p?.
• ?? p??ß??pe? t? ??? p??t?p? se ?????? µe e?d????
  apa?t?se?? (???t??, p?s??e?, ??µp????, e???t???a,
  ?.?p.).
• ??e???? e??atast?se?? (s??t?µ? a?af??? st?? d?µ?
  t?? e??????).
• ???a?a e?????? e??atast?se??

• ??e?t???????? ???a??????
• Katas?e?ast??
• ?p?ß??p??te?
• ?e??????? asfa?e?a?
• ??pa?de?t?????,
• ??e?t???????? ???atast?te? - S??t???t??
• ????staµ????? tµ?µ?t?? ??e?t????????? s??t???s??
• Se ?s??? e?te???? epeµßat???? e????e?e? ?
  s?µµet????? e?e??? se d?ad??as?e? µe??t??,
  e??at?stas??, ep?ß?e???, s??t???s?? ?a?
  ap??at?stas?? ß?aß?? se ??e?t?????????
  e??atast?se??.
• F??t?t?? ??? ????
• Sp??dast?? ???

????a 08-09 ?a?t??? (??d. 91067)
23-24 ?p??????
(??d. 91068) Tes/?? 05-06 ?p??????
(??d. 91069)
??t???? Sa?e????
450 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ?e???aµß??eta? e??e???d?? efa?µ???? t?? p??t?p??
  µe CD

?p?st??f? sta pe??e??µe?a
15
??? ????T??? ???OS? ?G????S???? ??? ??O???????
???G??? ??? ???????G??? TUV HELLAS Approved
(1?µe?? - ??e? d?e?a????? 0900-1700)

• ?a ?ata?t?st??? ?? e?pa?de??µe??? st?? ??e?
  apa?t?se?? t?? p??t?p?? ???? HD 384 ??a t??
  ??e?t????? e??atast?se??
• ?a ?ata?t?st??? ?? e?pa?de??µe??? st? d?µ?
  e?????? t?? ??e?t????? ???at?stas?? ß?s? t?? ????
  HD 384
• ??a ?pe????? ????s? ???atast?t?.
• ???es? ?a??d?s?? ??e?t????? ???at?stas??
• ???t?????a ??????? ?a? ?pa?e?????? ??e?t?????
  ???at?stas?? ?at? ???? HD384 ?a? ????
• ?a ?????s??? ?? e?pa?de??µe??? t?? d??at?t?te?
  ?a? t?? a???p???s? s???????? ??????? µet??se??
  ?a? e?????? ??a t?? ??e?t????? e??atast?se??.

• ?? ??µ??et??? p?a?s?? p?? ?a?????se t? p??t?p?,
  ?e???? pe?? p??t?p??, pe????af? t?? d?µ?? t??
  ???? HD 384
• ? ??a ????? ?p??????? ?p?fas? ??a t?? ?a?????s?
  t?? d?at??e?? d?af?????? ?e?µat?? ?a? t??
  ?eµe??a??? ?e??s??
• ?? ??µ??et??? p?a?s?? p?? ????e? t?? ??a ???,
  ???es? pa??d?s?? ??e?t????? ???at?stas?? ?a???
  ?a? ta ???t?????a e?????? ?a? epa?e??????.
• ??µ? t?? ???? HD 384
• ??e???? e??atast?se?? (s??t?µ? a?af??? st?? d?µ?
  t?? e?????? ß?s? t?? ???? HD 384).
• ????? ?a? µ???d?? s?µp????s?? ??a? ?pe??????
  ????s?? ???at?stas??
• ????? ?a? µ???d?? s?µp????s?? ???es?? ?a??d?s??
  ??e?t????? ???at?stas??
• ????? ?a? µ???d?? s?µp????s?? ???t??????? ???????
  ?a? ?pa?e?????? ??e?t????? ???at?stas??
• ?a ?????s??? ?? e?pa?de??µe??? t?? d??at?t?te?
  ?a? t?? a???p???s? s???????? ??????? µet??se??
  p?? apa?t???ta? ??a t?? s?µp????s? t??
  p??t??????? e?????? ?a? epa?e?????? ??a t??
  ??e?t????? e??atast?se??

• ??e?t???????? ???a??????
• ?de??????? ??e?t???????? ???atast?te?
• ?e?et?t??
• ?atas?e?ast??- ?p?ß??p??te?
• ?e??????? asfa?e?a?
• ??pa?de?t?????
• S??t???t?? ??e?t????? e??atast?se??
• ????staµ????? tµ?µ?t?? ??e?t????????? s??t???s??
  ?a? se ?s??? e?te???? epeµßat???? e????e?e? ?
  s?µµet????? e?e??? se d?ad??as?e? µe??t??,
  e??at?stas??, ep?ß?e???, s??t???s?? ?a?
  ap??at?stas?? ß?aß?? se ??e?t?????????
  e??atast?se??.

????a 17 Feß???a???? (??d. 91070)
30 ?a?t???
(??d. 91071) Tessa?????? 09 ?a?t???
(??d. 91072)
??t???? Sa?e????
S?µe??s?
200 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? e??????? ???ssa

?p?st??f? sta pe??e??µe?a
16
??S???S ????S ?SF?????S ??? ?G???S S??? ??G?S??
TUV HELLAS Approved (2?µe?? - ??e? d?e?a?????
0900-1700)

• ?ata???se? t?? ßas???? ?????e? ??a t?? asf??e?a
  ??e?a st?? e??as?a
• ?????se? t? ßas??? ??µ??es?a p?? af??? t??
  asf??e?a ??e?a st?? e??as?a
• µ??e? p??e? e??a? ?? a?µ?d??t?te? ?a? ?? e????e?
  t?? te?????? asf??e?a? ?a? t?? ??at??? e??as?a?
• ?ata???se? t?? ?????a t?? at???µat?? ?a? t??
  pa? ?????? at???µat?? ?a? p??? e??a? t? ??st??
  µe t? ?p??? a?t? ?s?d??aµ???
• a?a?????se? t??? ???d????? ??a t?? asf??e?a ?a?
  t?? ??e?a
• a?a?????se? t??? ???d????? p?? ?fe????ta? se
  ???a??t????? ?a? ???????????? pa?????te?
• ?ata???se? t? s?µas?a t?? d?a?e???s?? t??
  ep????d???t?ta?
• ?????se? p??a e??a? ta ßas???te?a ??sa ?t?µ????
  ???stas?a? ?a? p?? ???s?µ?p?????ta?
• ?ata???se? t?? ?????a t?? s?µa?s?? asfa?e?a? ?a?
  se t? a???ß?? a?t?st???e? t? ???e s?µa

• ??sa????- ???sµ?? ßas???? e??????
• ??µ??es?a-??µ?d??t?te?
• ?t???µata ??e?e???s? ?t???µ?t??-??st?? ap??e???
• ???d???? ??a t?? ?sf??e?a
• ???d???? ??a t?? ??e?a
• ?????? ??e?a ?a? S??d??µ? Mobbing
• ??a?e???s? t?? ep????d???t?ta?
• ??sa ?t?µ???? ???stas?a?
• S?µa?s? asfa?e?a?

• te??????? asfa?e?a?
• ste???? p?? ? ??s? t??? apa?te? ???se?? se
  ??µata asf??e?a? ?a? ??e?a?
• e???d?te? p?? e?d?af????ta? ?a ????d?µ?s??? ??a
  asfa??? pe??ß????? e??as?a?
• epa??e?µat?e? p?? ep???µ??? ?a e??s??s??? t?
  ß????af??? t??? ?a? ?a ap??t?s??? a?ta????st???
  p?e????t?µa st?? a???? e??as?a?.

????a 19-20 ?a?t??? (??d. 91073) 23-24
?p?????? (??d.91074)

?f? Se?ta??d??
400 F.?.?. 23 St?? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
17
?SF???S ??G?S?? S? ???T?????????S ?O???S TUV
HELLAS Approved (1?µe?? - ??e? d?e?a?????
0900-1700)
???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t?? ßas????
???se?? s?et??? µe t??? ???d?????
(es?te??????-e??te??????) p?? e?d??eta? ?a
eµfa??st??? ?at? t?? e??as?a t??? se ap????e?,
?p?? ep?s?? ?a? ??a t?? p?a?t???? asfa????
e??as?a? µe s??p? t?? ep?t??? a?t?µet?p?s? a?t??
t?? ???d????. ??d??? a?af??? ???eta? ?a? st??
asfa?? e??as?a µe pe????f??a ???µata

• ??sa???? st?? e??as?a se ap????e?t????? ??????
• ?????s? t?? ßas???? ???d???? ?at? t?? e??as?a se
  ap????e?
• ??aµ??f?s? ap????e?t???? ????? (d??d??µ??
  ?????f???a?, ta????µ?s? p?????t?? ??p)
• ?sfa??? ?????f???a pe??? (s???t?µµata,
  ???st??µata, pt?se??)-???t? ?????f???a
  pe???-???µ?t??
• ?e????a?t??? d?a????s? f??t???-???s?e?et???
  p??ß??µata
• ???d???? ap? ta e??a?e?a ?e????
• ???asf??e?a st?? ap????e?
• ?sfa??? d?a?e???s? pa?et??
• S?µa?s? asfa?e?a? st?? ap????e?
• ?sfa??? d?a?e???s? ??µ???? ??s???
• ?sfa??? f??t?s?/e?f??t?s? ???µ?t??
• ?sfa??? ?e???sµ?? pe????f???? ???µ?t??
• ?????s? ??µ??et???? p?a?s??? ??a ta pe????f??a
  (ade??d?t?s?, ?????f???a, p??s??ta ?e???st?? ??p)
• ?????s? f?t???af???? ??????
• Case study ?????s? f?t???af???? ??????
  ??t?p?sµ?? a?asfa??? s???????

• ???a??µ????? se ap????e?t????? ??????
  (es?te??????-e??te??????)
• ?pe??????? ?p??????
• ?e???st?? ?e????f????

????a 14 ?a?t??? (??d. 91075)
??st??a? ?apa???pa?
200 F.?.?. 23 St?? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
18
??S???S ????S S?????S??? ???????G??S
S?S?????O? ?????G???? ??T???S??? ?G?O?
???????O? TUV HELLAS Approved (2?µe?? - ??e?
d?e?a????? 0900-1700)
???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t?? ßas????
a???? p?? d??p??? t?? s?ed?asµ? ?a? t??
?e?t?????a S?st?µ?t?? ?pe?e??as?a? ?????
?p?ß??t?? µe ae??ß?e? µe??d??? (?e??ß???
?????????? ?a?a??sµ??)

• ??µ??es?a
• ?a?a?t???st??? ?p?ß??t?? (F?s?????µ??? s?stas?)
• ?p?????sµ?? ?a?????
• ???epe?e??as?a
• ???t?ß??µ?a ?pe?e??as?a
• ?e?te??ß??µ?a ?pe?e??as?a
• ???t?ß??µ?a ?pe?e??as?a
• ??d? ?????????? ?pe?e??as?a?
• ?a??µat??? ???te??p???s? ?????????? S?st?µ?t??
• S?ed?asµ?? ?a? ?a?a?t???st??? S?st?µ?t?? ??e????
  ?????
• ?????aµµa ??????? ?a? ?peµß?se?? se ?e?t???????
  p??ß??µata ????d?? pa?atetaµ???? ae??sµ??
• ?d?a?????? ?p?????sµ?? se S?st?µata ?pe?e??as?a?
  ?????
• ?p????? ??t????

• ???a?????? S?ed?asµ?? ?a? ?e?t?????a? S?st?µ?t??
  ?????????? ?pe?e??as?a? ?p?ß??t??
• ?pe??????? ????d?? ?pe?e??as?a? ?p?ß??t??
• ?e??????? S??t???s?? ?a? ?e?t?????a? ????d??
  ?pe?e??as?a? ?p?ß??t??
• ???s?p??? ?p??e???se?? ?ta????? ??a?e???s??
  ????d?? ?pe?e??as?a? ?p?ß??t?? (p.?. ????)
• Se ?s??? ?a ??e?a? ?a ap??t?s??? µ?a ????????µ???
  ?p??? s?et??? µe t?? ßas???? a???? s?ed?asµ?? ?a?
  ?e?t?????a? S?st?µ?t?? ?pe?e??as?a? ?????
  ap?ß??t??.

????a 23-24 ?p??????
(??d. 91076)
?a???? ?e?ß????????
600 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee breaks

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
19
??S???S ????S ITIL V.3 TUV HELLAS Approved
(3?µe?? - ??e? d?e?a????? 0900-1700)

• ??t? t? 3-?µe?? seµ?????? e?s??e? t???
  d?das??µe???? st?? ????? ???? d?a?e???s?? t??
  ?p??es??? IT ?a? d??e? t?? d??at?t?ta st???
  s?µµet????te?, af?? ????????s??? µe ep?t???a t?
  s?et??? d?a????sµa, e?s?d?? se µe????t??? ITIL v3
  e?d??µesa ep?peda µa??µ?t??.
• ? ?a??te?? p?a?t??? ITIL v3 ap?te?e?ta? ap? p??te
  ????a ?ef??a?a St?at????? ?p??es?a?, S?ed?asµ??
  ?p??es?a?, ?et?ßas? ?p??es?a?, ?e?t?????a
  ?p??es?a? ?a? S??e??? ?e?t??s? ?p??es?a?. ??t? ta
  ?ef??a?a ap?te???? t? p?a?s?? ?????? ???? t??
  ?p??es?a? p?? e?????aµµ??eta? µe t?? a????e? t??
  ep??e???s?? e?? ta?t?????a a?ade??????? t?? a??a
  t?? ep??e???s??, t?? ap?d?s? t?? epe?d?se?? ?a?
  d??e? t?? d??at?t?ta st? IT ?a ??se? e?d????
  ?e?t???????? a????e?.

• ?as???? a???? ?a? ?????e? t?? ?p??es???
  ??a?e???s?? ?????f??????.
• ?f??? efa?µ???? t?? ITIL se µ?a eta??e?a.
• ??e??as?e? d?a?e???s?? t?? ?p??es?a? ?a? p??
  s?s?et????ta? µe t?? ????? ???? t?? ?p??es?a?.
• ?as???? ?????e? ?a? ???sµ?? p?? s??d???ta? µe t??
  ????? ???? t?? ?p??es?a?.
• ??ast????t?te? ?a? ????? p?? eµp?????ta? st??
  ????? ???? t?? ?p??es?a?.
• St???e?a t?? ?????? ???? t?? ?p??es?a? ?a? p??
  a?t? s?s?et????ta? µe ???a st???e?a.
• ?a?????te? p?? ep??e????? t?? ap?te?esµat???t?ta
  t?? ?????? ???? t?? ?p??es?a?.

• ???s?p??? ??e????s?? ?????f??????
• ???s?p??? ?p?st?????? ?????f??????,
• S?µß?????? ?????f??????, ??e????t??,
  ?????aµµat?st??, ?a?????? ?p??es??? ?a? ?a??????
  ????????µ???? ??se?? ?????f??????

????a 09-10 ?p?????? (??d. 91077)
?e?t????? G??????

• ??e???eta? st?? ???????? ???ssa, µe ????? ?a?
  e?et?se?? sta ???????
• ?et? t?? ep?t??? ????????s? t?? e?et?se?? t??
  ITIL v3, ? s?µµet???? ?a ??e? 2 µ???de? s
  (credits) st? s?st?µa p??ep?????? t?? ITIL.

700 F.?.?. 23 St?? t?µ? s?µpe???aµß????ta?
?t???? PMI (??st?t??t? ??a?e???s?? ?????),
coffee breaks, e?af?? ?e?µa
?p?st??f? sta pe??e??µe?a
20
OHSAS 180012007 / ???? 18012008 ?SO??????S
???T?O????S ?G???S ?SF?????S S??? ??G?S??
??st?p???µ??? ap? IRCA se s??e??as?a µe IQMS
2?µe?? - ??e? d?e?a????? 0900 1700)
??a??p??e? t?? e?pa?de?t???? apa?t?se?? ??a t??
e???af? t?? e?d?afe??µ???? sta ??t??a
??st?p???µ???? ?p??e???t?? ????t?ta? t??
???a??sµ?? a?t??. ??st?p???µ??? ap? IRCA se
s??e??as?a µe IQMS (OHSAS 180012007 IRCA Course
No. A17269). ???????????ta? t? pa??? ??pa?de?t???
?????aµµa ?? s?µµet????te? ?a µp????? ?a
efa?µ????? ?a ep??e????? ?a? ?a ße?t?????? ??a
S?st?µa ??a?e???s?? ??e?a? ?sf??e?a? µ?a?
eta???a?, s?µf??a µe ta p??t?pa OHSAS 18001
???? 1801. ?? s?µµet????te? µp????? ?a e??a?
?d??te? ? ste???? eta??e???, ?a p???????ta? ap?
d?af??et????? ???d??? ?a? ap? ?p???d?p?te
d?????t??? ep?ped? µ?a? eta??e?a?.

• ?as??e? ????? t?? e??as?a??? ??e?a? ?sf??e?a?
• ???pt??? t?? OHSAS 18001 / ???? 1801
• ????? ?p??e???s?? S?st?µ?t?? ??e?a? ?sf??e?a?

• ?s?te?????? ?p??e???t?? eta??e??? p?? d?a??t???
  S?st?µata ??e?a? ?sf??e?a?
• ?s??? ?a ??e?a? a????? ?a e??µe?????? ??a ta
  S?st?µata ??e?a? ?sf??e?a?

?????s?? ??d???? ?f?
Se?ta??d?? ??st??a? ?apa???pa? G??????
?a???d??a?
????a 05-06 ?p?????? (??d.
91078) Tessa?????? 01-02 ?a?t??? (??d.
91079)
400 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?t???? IRCA, coffee breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
21
ISO 140012004 ?SO??????S ???T?O????S
S?S?????O? ??????????????S ????????S?S
??st?p???µ??? ap? IEMA se s??e??as?a µe IQMS
(2?µe?? - ??e? d?e?a????? 0900 1700)
??a??p??e? t?? e?pa?de?t???? apa?t?se?? ??a t??
e???af? t?? e?d?afe??µ???? sta ??t??a
??st?p???µ???? ?p??e???t?? ????t?ta? t??
???a??sµ?? a?t??. ??st?p???µ??? ap? IRCA se
s??e??as?a µe IQMS (ISO 14000 EMAS IRCA Course
No. A17268). ???????????ta? t? pa??? ??pa?de?t???
?????aµµa ?? s?µµet????te? ?a µp????? ?a
efa?µ????? ?a ep??e????? ?a? ?a ße?t?????? ??a
S?st?µa ?e??ßa????t???? ??a?e???s?? µ?a?
eta???a?, s?µf??a µe t? p??t?p? ISO 140012004.
?? s?µµet????te? µp????? ?a e??a? ?d??te? ?
ste???? eta??e???, ?a p???????ta? ap?
d?af??et????? ???d??? ?a? ap? ?p???d?p?te
d?????t??? ep?ped? µ?a? eta??e?a?.

• ?e??ßa????t??? ???µ???s? / ???t?pa
  ?e??ßa????t???? ??a?e???s??
• ???pt??? t?? ISO 140012004
• ?e??ßa????t??? ??µata ?a? ??µ??es?a
• ????? ?p??e???s?? S?st?µ?t?? ?e??ßa????t????
  ??a?e???s??

• ?s?te?????? ?p??e???t?? eta??e??? p?? d?a??t???
  S?st?µata ?e??ßa????t???? ??a?e???s??
• ?s??? ?a ??e?a? a????? ?a e??µe?????? ??a ta
  S?st?µata ?e??ßa????t???? ??a?e???s??

????a 26-27 ?p?????? (??d.
91080) Tessa?????? 06-07 ?a?t???
(??d. 91081)
?a?a???t?? ????da? G??????
?a????? G?????? ??e??e???d?? ?a????
?e?ß????????
400 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?t???? IEMA, coffee breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
22
??????????G?? ???F??O? TUV HELLAS Approved
(2?µe?? - ??e? d?e?a????? 0900 1700)

• S??p?? t?? seµ??a???? e??a? ? e??µ???s? se ??µata
  µ????ß??????a? t??f?µ??, ???e???? ?a? asf??e?a?
  t??f?µ??, ??µ??es?a? p?? s?et??eta? µe
  µ????ß???????? ???t???a ??a ta t??f?µa ?a??? ?a?
  t??p??? e?????? a?t?µet?p?s?? t?? µ????ß???. ??
  seµ?????? ape????eta? se ste???? eta??e??? p??
  eµp?????ta? st?? a??s?da t?? t??f?µ?? ?a?
  apas??????ta? st?? asf??e?a t?? t??f?µ??
  (p???t???? ??e????, d?a?e???s? p???t?ta?).
  ?p?p???? ape????eta? se eta??e?e? s?µß?????,
  f??e?? e??????, ??p)
• ???????????ta? t? e?pa?de?t??? seµ?????? ??
  s?µµet????te? ?a e??a? se ??s? ?a ????????? t?
  ßas???? a???? t?? µ????ß??????a? t?? t??f?µ??
  t?? ßas???? ??µ??et???? apa?t?se??, ?a
  e?µ??e????  ap?te??sµata µ????ß????????? e??????,
  ?a ????????? t??? t??p??? e?????? a?t?µet?p?s??
  t?? µ???????a??sµ?? st?? e??as?a? t???.
• ?? s?µµet????te? µp????? ?a e??a? ste????
  eta??e??? ? ?d??te? ?a? ?a p???????ta? ap?
  d?af??et????? ???d??? t?? a??s?da? t?? t??f?µ??.

• ?????ß??????a ???f?µ?? ?as???? ?????
• ?a?????te? p?? ep??e????? t?? a??pt??? ?a? t??
  ep?ß??s? t?? µ???????a??sµ?? sta t??f?µa.
• ???f?? ????????a??sµ??
• ??e???? ?a? a?t?µet?p?s? µ????ß???
• ??µ??e?a ap?te?esµ?t?? µ????ß????????? e??????.
• ?s????sa ??µ??es?a ??a ta µ????ß???????? ???t???a
  ?a? ???s? µ????ß????????? ???t????? ??a ta t??f?µa

• ste???? eta??e??? ? ?d??te? ?a? ?a p???????ta?
  ap? d?af??et????? ???d??? t?? a??s?da? t??
  t??f?µ??.

??s?a ?a???? G??????
?pa?????? ???s? ????a??ts?
????a 21-22 ?a?t??? (??d.
91082) Tessa?????? 02-03 ?p??????
(??d. 91083)
400 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
23
ISO 220002005 - ??S???S ????S S?S?????O?
????????S?S ?SF?????S ???F??O? TUV HELLAS
Approved (2?µe?? - ??e? d?e?a????? 900-1700)
???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t?? ßas????
a???? p?? d??p??? ta s?st?µata ??a?e???s?? t??
?sf??e?a? t?? ???f?µ?? ?a? t?? µe??te? HACCP
s?µf??a µe t? p??t?p? ISO 220002005. ??
s?µµet????te? µp????? ?a e??a? ?d??te? ? ste????
eta??e???, ?a p???????ta? ap? d?af??et?????
???d??? ?a? ap? ?p???d?p?te d?????t??? ep?ped?
µ?a? eta??e?a?.

• ?as???? a???? S?st?µ?t?? ??a?e???s?? ?sf??e?a?
  ???f?µ??
• ISO 220002005 - ?????s? ??µ??et???? apa?t?se??
  ?a? e?s?µ?t?s? t??? st? S???
• Ge???? ?????ß??????a ???f?µ?? ?a? ??a?t????
  ???e????, ?????s? ?pa?t?se??
• ?p?s??p?s?, ep?????s? ?a? epa???e?s? s?st?µat??
  HACCP
• ??µata ??a t?? ???pt??? e??? S?st?µat?? HACCP
• ?e??t? HACCP ?a? ISO 220002005
• ???sd????sµ?? ?a? pa?a???????s? CCPs OPRPs

• S?µß?????? p?? a?apt?s??? S???
• ?pe??????? ?sf??e?a? ???f?µ?? ?a? S??t???st??
  ?µ?d?? HACCP
• ??????t??? ???s?p???, a??? ?a? se ?s??? ?a ??e?a?
  ?a ap??t?s??? µ?a ????????µ??? ?p???
• s?et??? µe t?? ßas???? a???? t?? S?st?µ?t??
  ??a?e???s?? ?sf??e?a? ???f?µ??.

??s?a ?a???? G??????
?s?????t???? ???s? ????a??ts? G??????
?pa?????? ??µ?t??? Ge???a?t????
????a 12-13 ?a?t??? (??d. 91053) Tessa??????
26-27 ?p?????? (??d. 91084)

• ??e???eta? st?? ???????? ???ssa

400 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa
?p?st??f? sta pe??e??µe?a
24
???????S??????S ??????G?????S??S G?? S??????
????????S?O? TUV HELLAS Approved (2?µe?? - ??e?
d?e?a????? 0900-1500)
???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t?? µe??d?????a
p?? ?a t??? ep?t???e? ?a s?ed??s??? ?a?, e?
s??e?e?a, ?a d?e?????? ?p???d?p?te µ??f?
d?ap?a?µ?te?s?? µe ep?t???a.

• ? f?s? t?? d?ap?a?µ?te?s??. ? ?????a, ?
  d?ad??µ? ?a? ta st???e?a t??.
• ?a e?d? t?? d?ap?a?µate?t?.
• ? p????a? ?a? ?? f?se?? t?? d?ap?a?µ?te?s??.
• ???sµ?? st???? ????? st?? d?ap?a?µ?te?s?.
• ?a?t???? p??s????s??, pa?a????s??, pa??de? ?a?
  te???sµata st?? d?ap?a?µ?te?s?.
• ?? st?at?????? t?? d?ap?a?µ?te?s?? (???
  ap?fas??eta? ? st?at????? ???t??? Harvard).
• ??ap?a?µate?t??? st?? / Case Study.
• ?as???? d?ap?a?µate?t???? st?at??????
  (a?ta????st??? s??e??at???).
• ?e?????? t?? ???e st?at??????.
• ????? p???? t?? d??aµ?? (?s???) st??
  d?ap?a?µ?te?s?.

• S?µß?????? p?? s?µµet????? ?? e??te?????
  s??e???te? st?? d?ap?a?µ?te?s? ep??e???µat????
  a?t??e?µ????.
• Ste???? ??e????se?? Contracting ?a? Procurement
  (?d??t???? ?a? d?µ?s??? t?µ?a).
• ???a?????? p?? s?µµet????? st?? d?ap?a?µ?te?s?
  s???et?? s?µß?se?? (?d??t???? ?a? d?µ?s??? t?µ?a).

????a 26-27 ?p?????? (??d. 91085)
???st?? ?e??d??
450 F.?.?. 23 St?? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
25
???????S?????? ????????S? ???S?O? TUV HELLAS
Approved (2?µe?? - ??e? d?e?a????? 0900-1500)
???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t?? µe??d?????a
p?? ?a t??? ep?t???e? ?a s?ed??s??? ?a? ?a
d?a?e???st??? ???se??.

• ???sµ??, ?????a ?a? st???e?a ???s??
• ??d? ???se??
• ????? ??a?e???s?? ???s??
• ?a?eµß?se?? st?? ???s?
• ?e?????? ??????µ????, ???????????, ??????????
• ?fa?µ??? ISO 31000 (Crisis Management)
• Te???a ?a? Case study

• ??e????t??? Ste????, Ste???? ??e????se?? ??µ?s???
  S??se??, ?????p???? ???aµ????, ?µ?µat???e?
• S?µß?????? ?p??e???se??
• ?s??? e?d?af????ta? ?a e??µe?????? ?a? ?a
  a?t???f???? p????ste?a t??? t??p??? d?a?e???s??
  ???se??

????a 23-24 Feß???a???? (??d. 91047)
??tsa? ?pe?????
450 F.?.?. 23 St?? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
26
S?????G??? ????S?? ?????T??O? S??????
????????O? ?????S ????????S S????S?O? G??
S?????? ????????S?O? TUV HELLAS Approved
(2?µe?? - ??e? d?e?a????? 0900-1400)
???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a ????? ap???µ?se? t?? µe??d?????a
p?? ?a t??? ep?t???e? ?a µetas??µat?s??? µ?a
ep??e???µat??? ap?fas? se asfa?e?? s?µßat?????
????? (d?e??as?a d?aµ??f?s?? t?? s?µßat????
?e?µ????).

• ??ast????t?te? p?a?s??? (upstream contract
  activities) ??a t?? d?aµ??f?s? ap?te?esµat????
  s?µß?se??.
• ? ?????a t?? s?µßas?? (??µ??? p??s????s?) ?a? ?
  ??s? t?? e?t?? t?? ?st???? ??d??a (?.?) ????e?
  µ??f?? s?µß?se?? t?? ?.?. S?????s?
  e?d?s?µßat???? ?a? ad???p?a?t???? e??????.
• ? e??a?e?a?? s?µas?a t?? s?µßas?? e?t?? t??
  µ??a??sµ?? t?? a????? ???t???a ??a t?
  d?aµ??f?s? t?? s?µß?se??.
• S?µß?se?? ?a? d?e??e?? ??µ??es?e? (t? st???e??
  t?? a???dap?t?ta?).
• ???d??µ?? t?? s?µßas?? (d?ap?a?µate?t???
  s?µpe??f??? t?? µe??? p??s?µßat???? s?µf???e?).
  
• ? te????? t?? d?aµ??f?s?? s?µß?se?? (?as????
  apa?t?se?? ? ???ssa t?? s?µßas?? ? d?µ? t??
  s?µßas??).
• ? e?asf???s? ap? ???d????? (risk assessment) ??
  ßas??? ???t???? s?ed?asµ?? µ?a? s?µßas??.
• ? s?µßas? ?a? ?? s??se?? µe t??t???.
• ??p?? s?µß?se?? ?p?st?????? (support contracts)
  µe ß?s? t?? d?a?e???s? t?? ??st??? (fixed-price
  cost-plus contracts) ?µfas? st?? d?aµ??f?s?
  s?µß?se?? e????µ???? ap?d?s?? (Performance based
  Contracts Buying Performance, Not Parts or
  Repairs).
• ?as???? ???? p?? p??pe? ?a pe??????ta? st??
  s?µßas? (a????s? a?t??). ???t?p? µ??f? s???et??
  s?µßas?? (pa???? s???e???µ???? s?µßat????
  ?e?µ????).
•  

• S?µß?????? p?? s?µµet????? ?? e??te?????
  s??e???te? st?? s????af? s???et?? s?µß?se??.
• ?pe??????? ??e????se?? Contracting ?a?
  Procurement (?d??t???? ?a? d?µ?s??? t?µ?a).
• ?e??????? ???a?????? p?? s?µµet????? st??
  s????af? s???et?? s?µß?se?? (?d??t???? ?a?
  d?µ?s??? t?µ?a).

????a 22-23 ?a?t??? (??d. 91086)
???st?? ?e??d??
600 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?eßa??s? pa?a???????s?? TUV HELLAS, coffee
breaks, e?af?? ?e?µa

• ??e???eta? st?? ???????? ???ssa

?p?st??f? sta pe??e??µe?a
27
ISO 270012005 - INFORMATION SECURITY MANAGEMENT
SYSTEM (ISMS) ??st?p???µ??? ap? IRCA se
s??e??as?a µe TUV ASIA PACIFIC (5?µe?? ??e?
d?e?a????? 900-1900)
Ge????? ?????f???e?

• ??a??p??e? t?? e?pa?de?t???? apa?t?se?? ??a t??
  e???af? t?? e?d?afe??µe??? sta ??t??a t??
  ?p??e???t?? ????t?ta? t?? IRCA ?a? a?a?????sµ??a
  ap? t?? IPC (ISO 270012005 ?RCA certified
  A17242).
• ?? s?µµet????te? (µet? ap? e?et?se??) ?a
  ap??t?s??? d?e???? a?a?????sµ??? pt???? p??
  ??a??p??e? t?? e?pa?de?t???? apa?t?se?? ??a t??
  e???af? st? ??e???? ??t??? ??st?p???µ????
  ?p??e???t?? IRCA.

?e??e??µe?a

• ?? apa?t?se?? t?? p??t?p?? ISO 270012005.
• ?? apa?t?se?? s?ed?as?? ?a? te?µ????s?? e???
  S?st?µat?? ??a?e???s?? ?sf??e?a? ?????f?????.
• ? µ???d?? ?a? ?? te?????? d?e?a????? ep??e???s??.
• ??a?t???? as??se?? se e??ast???a, se ?µ?de?
  e??as?a? ?a? Case studies.

?pe????eta? se

• Ste???? ???a??sµ?? p?? as??????ta? µe ??µata
  ????t???? ?sf??e?a? ?????f?????
• Ste???? p?? as??????ta? µe t?? ???pt??? ?a? µe
  t?? ??e??? S?st?µ?t?? ??a?e???s?? ?sfa?e?a?
  ?????f?????
• ?p??e???t?? S?st?µ?t?? ??a?e???s?? ?sf??e?a?
  ?????f?????
• S?µß??????

?µe??µ???e? d?e?a?????
??s???t??
?afe???? ??ß?a?
????a 23-27 ?p?????? (??d. 91087)
S?µe??s?
??st??

• ??e???eta? st?? ???????? ???ssa, µe ????? ?a?
  e?et?se?? sta ???????
• ?pa?te?ta? epa???? epa??e?µat??? eµpe???a
  e?as????s? µe t? a?t??e?µe?? t?? ?????f???a???
  S?st?µ?t??

1.100 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?t???? IRCA, coffee breaks, ?e?µa
?p?st??f? sta pe??e??µe?a
28
ISO 200002011 - INFORMATION TECHNOLOGY SERVICE
MANAGEMENT SYSTEM (ITSM) ??st?p???µ??? ap? IRCA
se s??e??as?a µe TUV ASIA PACIFIC (5?µe?? ??e?
d?e?a????? 900-1900)
Ge????? ?????f???e?

• ??a??p??e? t?? e?pa?de?t???? apa?t?se?? ??a t??
  e???af? t?? e?d?afe??µe??? sta ??t??a t??
  ?p??e???t?? ????t?ta? t?? IRCA ?a? a?a?????sµ??a
  ap? t?? IPC (ISO 200002011 ?RCA certified
  A17405).
• ?? s?µµet????te? (µet? ap? e?et?se??) ?a
  ap??t?s??? d?e???? a?a?????sµ??? pt???? p??
  ??a??p??e? t?? e?pa?de?t???? apa?t?se?? ??a t??
  e???af? st? ??e???? ??t??? ??st?p???µ????
  ?p??e???t?? IRCA.

?e??e??µe?a

• ?? apa?t?se?? t?? p??t?p?? ISO200002011.
• ?? apa?t?se?? s?ed?as?? ?a? te?µ????s?? e???
  S?st?µat?? ??a?e???s?? ?p??es??? ?????f??????.
• ? µ???d?? ?a? ?? te?????? d?e?a????? ep??e???s??.
• ??a?t???? as??se?? se e??ast???a, se ?µ?de?
  e??as?a? ?a? Case studies.

?pe????eta? se

• Ste???? ???a??sµ?? p?? as??????ta? µe ??µata
  ?p??es??? ?????f??????,
• Ste???? p?? as??????ta? µe t?? ???pt??? ?a? µe
  t?? ??e??? S?st?µ?t?? ??a?e???s?? ?p??es???
  ?????f??????.
• ?p??e???t?? ?p??es??? ?????f??????
• S?µß??????

?µe??µ???e? d?e?a?????
??s???t??
?afe???? ??ß?a? ?/?a? TUV Asia Pacific
????a 02-06 ?p?????? (??d. 91088)
??st??
S?µe??s?

• ??e???eta? st?? ??????? G??ssa
• ?pa?te?ta? epa???? epa??e?µat??? eµpe???a
  e?as????s? µe t? a?t??e?µe?? t?? ?????f???a???
  S?st?µ?t??

1.100 F.?.?. 23 St? t?µ? s?µpe???aµß????ta?
?t???? IRCA, coffee breaks, ?e?µa
?p?st??f? sta pe??e??µe?a
29
ISO 90012008 - ???T?O????S / ?????F???S
???T?O????S S?S?????O? ????????S?S ????????S
??st?p???µ??? ap? IRCA se s??e??as?a µe IQMS
(5?µe?? ??e? d?e?a????? 900-1900)
Ge????? ?????f???e?
??a??p??e? t?? e?pa?de?t???? apa?t?se?? ??a t??
e???af? t?? e?d?afe??µ???? sta ??t??a
??st?p???µ???? ?p??e???t?? ????t?ta? t??
IRCA.???????????ta? t? ??pa?de?t??? ?????aµµa ??
s?µµet????te? ?a µp????? ?a s?ed??????,
a?apt?ss??? ?a? efa?µ????? S?st?µata ??a?e???s??
????t?ta?, ?a s?ed?????? ?a? ???p?????
??????µµata ?e?t??s?? ????t?ta? ?a? ?a ep??e?????
S?st?µata ??a?e???s?? ????t?ta? s?µf??a µe t?
p??t?p? ISO 90012008. ?? pa??? ??pa?de?t???
?????aµµa ??e? s?ed?aste? ?ts? ?ste ?a d??e? t??
p?? ????????µ??? e?pa?de?s? s?et??? µe t? ISO
90012008 ?a? t?? ep??e???se?? t?? S?st?µ?t??
??a?e???s?? ????t?ta? ?? p??? t? p??t?p? ISO
19011 se s??t?µ? ??????? d??st?µa. ??
s?µµet????te? µp????? ?a e??a? ?d??te? ? ste????
eta??e???, ?a p???????ta? ap? d?af??et?????
???d??? ?a? ap? ?p???d?p?te d?????t??? ep?ped?
µ?a? eta??e?a?
?e??e??µe?a
?????? a?a????ta? ?? apa?t?se?? t?? p??t?p?? ISO
90012008, e?? st? s????e?a pa???s?????ta?
te?????? ep??e???s??. ?at? t? d????e?a t??
p?a?t???? e??s??s?? e??µ????eta? ? ep??e???s?
p??? p?st?p???s? se µ?a ?p??et??? eta??e?a. ?????
? 2??? ??apt? e??tas? ?d??e? st?? ap??t?s?
e??e???µ???? p?st?p???t???? ap? t??? e?????te????
d?e??e?? f??e?? p?st?p???s?? epa??e?µat???.
??a?e???µ??? t? 2007 ??s?µat??e? t?? apa?t?se??
t?? IRCA ??a Accelerated Learning.
?pe????eta? se

• ?p???f???? ?p??e???t?? S?st?µ?t?? ??a?e???s??
  ????t?ta? (S??)
• S?µß?????? p?? a?apt?ss??? S??
• ?pe??????? ??a?e???s?? ????t?ta?
• ?pe??????? ?µ?µ?t??
• ??????t??? ???s?p???, a??? ?a? se ?s??? ?a ??e?a?
  ?a ap??t?s??? µ?a ????????µ??? ???s? s?et??? µe
  ta S?st?µata ??a?e???s?? ????t?ta?.

??s???t??
?µe??µ???e? d?e?a?????
????a 20-24 Feß???a???? (??d.
91043) 12-16 ?a?t??? (??d. 91044)
23-27 ?p??????
(??d.