Career Access Network: Effective Coordination for Integrated WIA Service Delivery

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Career Access NetworkEffective Coordination
for Integrated WIA Service Delivery
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Presentation Overview

• Introduce NCAC
• Discuss CAN (Work Incentive) grant
• Review service coordination
• Review of global coordination issues

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What is NCAC?

• Metro Agency
• Receives Federal employment related funding
• Operating entity LWIA9, a 4 County region

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Successful Coordination from the systems
perspective

• Identify partners
• Train on rules and regulations governing those
  services
• Understand the outcomes that they are trying to
  reach
• Look for areas of integration
• Formalize the processes Whose job is it to do
  what? Clear contracts, MOUs, etc.
• All partners review processes for quality

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Successes of coordination

• High touch Staff to an open ended system for
  the hard to serve
• Unorthodox connections to harder to serve job
  seekers for WIA, e.g. Drug Court, TANF, Public
  Housing residents
• Connection to Youth programs

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Lessons Learned

• Do not assume for system changes, you must make
  them happen on paper and through process
• Education/communication is critical between One
  stop staff and contract staff to facilitate
  integration
• Appreciate the strengths/weaknesses of all
  partners involved
• Find the shared vision