Getting Along With Difficult People

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Getting Along With Difficult People

• Conflicts at Work

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Workplace conflict

• There are mainly two kinds of workplace
  conflicts
• When peoples ideas, decisions, or actions
  relating to the job differ.
• When two people just dont get along.

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Conflict over Business Ideas, Decisions, or
Actions

• Stick to the issue. This will encourage the
  other person to do the same.
• Appreciate other peoples opinions as they are
  just as important as yours.
• Decide to solve the problem rather than win the
  argument. Be prepared to compromise.
• Understand the other persons point of view.
• Have others observe the discussion.

4
Getting along with Others

• Accept that people are different.
• Convert your negative energy for that person into
  a more productive source.
• Dont complain about the person to others.
• Be polite.
• Not getting along with others is bad for
  business.
• Work to make your workplace a friendly and
  healthy work environment.

5
Telling the Difference

• It is important to find out whether the conflict
  is caused over a dispute over business ideas and
  decisions or people that just dont get along.
  Here are some questions to ask to help you
• Do you feel angry at this person all the time or
  just when particular work issues are brought up?
• If you get angry about their views on
  work-related issues, is your anger unreasonable
  or out-of-proportion?
• Do you respect the other person in any way?

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Violence at Work

• Workplace violence is defined as conflict
  escalated to the point of threats, insults,
  racial abuse, sexual harassment or physical
  contact, such as pushing or punching.
• Under Victorias Occupational Health and Safety
  Act of 1985, employers are responsible for
  workplace violence.

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Avoiding Violence at Work

• Avoiding violence at work is almost impossible,
  but there are many things that you can do to keep
  it away from you as much as possible.
• Stay focused.
• Stay busy.
• Be nice.
• Treat people the way you want to be treated.

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Thank you for your time.

• Brandon Caddell