Summary of Customer Feedback on NDFD Products

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Summary of Customer Feedback on NDFD Products
From 10-07-2003 To 06-18-2004 Total
Number of Responses 935
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Who is using NDFD Graphics?
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What is the perceived Technical Quality of NDFD
Graphics?

• On a scale of 0 to 10 (10 highest), rate the
  technical quality of the graphical forecasts
  (e.g., forecast accuracy, timeliness, problems
  with display)

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How easy are NDFD graphics to interpret and use?

• On a scale of 0 to 10 (10 highest), rate how easy
  you found the graphical forecast product/service
  to interpret and use

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How often are NDFD graphics viewed?
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Subjective Customer Feedback drives our Graphical
Product Improvement

• (2004-03-05 034840) I found the technical
  quality to be very state of the art and extremely
  useful in my being able to interpret what my
  weather will be like.
• (2004-02-17 183020) What I am asking foris a
  forecast with up to 1km spatial resolution and
  up to 1 hour time resolution.
• (2004-02-29 171125) I have found the accuracy
  to be very good, the technical quality is
  detailed, yet simple enough to follow. The
  timeliness is very reasonable.
• (2004-01-26 184506) There's nothing that I
  don't like, but it would be useful to see a map
  of the current temperature, instead of just the
  forecast max and min temps.
• (2004-06-12 061504)The key to people relying
  on the service is consistency.
  

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Subjective Customer Feedback drives our Gridded
Product Improvement

• (2004-06-18 211318)
• Use NDFD GRIB2 Decoder to convert data into
  ArcView format. Downloads are easy and quick.
  The NDFD GRIB2 Decoder is a great product.
• Product resolutions were satisfactory for mapping
  applications.
• I had some difficulty with the sky and weather
  products. File conversion and display were not
  quite as easy.
• It would be nice to have the products available
  for download in an
• ArvView compatible format.
• Thanks for providing some of the tools to utilize
  these products.

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