The 3 Core Indicators with Customer Feedback - Presentation

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The 3 Core Indicators

• The 3 Core Indicators that will tell you how your
  business is going

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Fiscal Indicators

• The first one I am sure every business owner up
  and down the UK, if not the world will certainly
  know what it feels like when money starts to get
  tighter.

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• But how good a measure is it of how well your
  company is doing, and is it already too late if
  money has already started to get tight?
• We are sure if you look at companies like BHS
  and ICI Steel they would agree that by the time
  the bottom line started to show problems, it was
  too late. Nearly every company has measures in
  place to monitor fiscal indicators, as they act
  like an early-warning system for businesses.

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System/Process Indicators
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• Every company has system/process indicators, such
  as call targets, time taken to reaching a
  clients targets, processing targets and so on.
  As an example an industry secret in the UK is
  that GPs (General Practitioners Doctors) have
  had a well known target of 10 minutes per patient
  for a long time.
• This is a good example of a system/process
  indicator and Customer Feedback , some would
  argue not a great measure for either the doctors
  or the patients but nevertheless it is a measure
  popped in place to assure the successful delivery
  of a service. What happens when any target isnt
  met? Will the ensuing conversations be enough to
  get things back on track? lets hope so!
• A downside is that anyone who has ever been
  monitored against processes and systems might
  argue it is a very cold and ultimately misleading
  way of understanding how things are going, as we
  are clearly not robots and cant meet targets
  100 of the time. Companies such as Sports Direct
  have stretched this too far and clearly got it
  wrong. It is, however, essential to monitor and
  understand System/Process Indicators and Fiscal
  Indicators to be as on top of how well your
  company is doing as possible.

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Human Indicators

• Now, anyone from a change management background
  would confirm this is the most essential
  indicator as the frequency of basing change in
  company activity on system/process
  inefficiencies, or even worse, fiscal assumptions
  will usually result in a lot of money being spent
  on an inadequate and often unnecessary solution.
• Getting that information out of people correctly
  and efficiently and creating consistent data is
  one of the most difficult and challenging
  activities that can face businesses.

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• Contact us -
• Soft Intelligence Data Centre Ltd.
• Business Central
• 2 Union Square
• Darlington
• DL1 1GL
• Website- https//softintelligence.co.uk
• Phone [phone]
• Email enquires_at_softinetellengencedatacenter.com

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Thank You