CPS729: Compliance with United States Antiboycott Laws

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LMLA Lockheed Martin Leadership Association
PRESENTS
Importance of Communication
Thursday, June 16th, 2005
Kathy McCaffrey
President , Toastmasters 6280
Location 127 Control Room
Time 12 Noon 1 PM
Open to All Employees
Visit LMLA online at http//gesweb.external.lmco.c
om/nova/
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Fact Sheet - About Your Speaker

• Kathy McCaffrey member of His Toastmasters
  Voice Club 6280 since 1996
• Held Toastmasters club offices VP Membership,
  VP Public Relations, VP Education, President
  2000-2003 and 2004-2005
• Employee of Lockheed Martin for over 25 years
• MS2 Moorestown Ethics Compliance Training Lead
• Joined LMLA in June 2005
• Associate Degree Accounting
• Bachelors Degree Commerce
• MBA Monmouth University
• Avid Outdoors-woman Fresh Salt Water Fishing,
  Shooting, Wreck Scuba Diving off NJ Maine Coast
• Married 21 years - with two step-daughters

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Radio Station WIFM

• Whats in it for me - WIFM?
• Toastmasters
• Communication
• Listening
• Body Language
• Assertiveness
• Communications - Summary

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What is Toastmasters in less than 100 words?

• International Organization that promotes positive
  self-development in the area of communications,
  confidence leadership and presentation skills.
• Toastmasters International http//www.toastmaste
  rs.org/
• Members attend meetings at various club locations
• Meetings are held and orchestrated by the members
  developing leadership and organizational skills
• Speeches are given weekly by the members using
  the Communications Manual of ten speeches - each
  speech building upon the next. Advanced Manuals
  are available
• Impromptu speaking is encouraged

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Local Toastmasters Information

• Toastmasters Club 6280
• His Toastmasters Voice, HTMV founded in June
  1986, Meets at Lockheed Martin the 2nd, 3rd, and
  4th Tuesday of every month from 1205 until
  100pm
• External HTMV - Toastmasters Club Website
  http//histmvoice.tripod.com
• Open to not just Lockheed Martin employees
• Next General Membership Meeting held June 21st
  _at_Tech Campus 770, Centerton Road, 12-100pm
• Contact Rachel Neufeld, VP Memberships at Rachel
  Neufeld rneufeld_at_workflowone.com

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Communication Some Basic Facts

• Communication is the most important skill in
  life
• We spend 70-80 of our waking hours in some form
  of communication
• Average time spent daily communicating
• 9 writing 16 reading 30 speaking
  45 listening
• If you want to interact effectively to influence
  others, you have to first understand (Steven
  Covey the 7 Habits of Highly Effective People)
• As we get older we listen less

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We Learn More by Listening

• Harvey MacKay wrote We Learn More by
  Listening than Talking. Hearing is one of the
  bodys five senses, but listening is an art
• There is an International Listening Association
  Website which offers the following info
• We spend 45 of our waking time listening, yet we
  forget 50 of what we hear
• 85 of our learning is derived from listening
• People listen at about 125 to 250 words per
  minute, but think at about 1,000 to 3,000 words
  per minute

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Communications Try Listening

• You have to build your listening skills - that
  will inspire openness and trust with others
• 10 of our communication is represented by the
  words we say
• 30 of communication is represented by sounds
• 60 of communication is represented by body
  language

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Problems with Communications

• At certain times, most people find it difficult
  to communicate honestly, directly and openly with
  others.
• There are two ways people relate to others when
  they dont know how to express themselves
• 1. Being Passive 2. Being Aggressive
• Passive remain silent, use sarcasm, give in
  resentfully
• Aggressive bottled up feelings exploding,
  leaving no room for communication

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Body Language

• An important part of Assertiveness is open,
  secure body language
• Passive Body Language hunched shoulders,
  avoidance of eye contact
• Aggressive Body Language clenched fists,
  glaring eyes
• Assertive Body Language Standing/sitting
  upright in a relaxed manner, looking calmly in
  the persons eyes with open hands

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What is Assertiveness?

• Assertiveness is an attitude, and a way of
  relating to the outside world, backed up by a set
  of skills for effective communication.
• To be truly assertive, you need to see yourself
  as being of worth and as having
  a right to enjoy life.
• To value others equally, respecting their right
  to an opinion and to enjoy themselves.
• Being clear about what you feel, what you need
  and how it can be achieved
• Clear Communication

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Assertiveness involves the following

• Being able to communicate calmly without
  attacking another person
• Saying yes when you want to, not just saying
  yes to please someone else
• Being confident about handling conflict if it
  occurs
• Being able to talk openly about yourself and
  being able to listen to others
• Understanding how to negotiate if two people want
  different outcomes
• Having confident, open body language
• Being able to give and receive positive and
  negative feedback
• Having a positive, optimistic outlook

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Listening

• You can win more friends with your ears than
  with your mouth Harvey MacKay, January 2005
• If you want to be a good listener, avoid these
  anti-listening messages
• Interrupting the Speaker
• Avoiding Eye Contact
• Letting your attention wander
• Rushing the Speaker
• Finishing Speakers sentences
• Using negative phrases such as yes, but
• Trying to top the Speakers story
• Forgetting what the Speaker has already told you

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Speaking

• If you want to be a good speaker/presenter/leader,
  follow these guidelines
• Be prepared practice your speech
• Use Eye Contact with your audience
• Take your time pace yourself speak clearly
• Stay within your allotted time given to speak
• Be careful of uhs, ums, you knows, ands and sos
• Remember to pause for emphasis
• Be friendly but confident
• Confidence comes from practice and being prepared

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Communication Summary

• Clear Communication is an important part of
  assertiveness
• When you communicate clearly you show
• Your Knowledge you are able to understand and
  summarize the situation
• Your Feelings you can explain your feelings
  about the given situation
• Your Needs you are able to explain clearly what
  you want or need, giving your reasons and any
  benefits to the other party
• Assertive Communication It isnt just the
  content of what you say that counts, it is the
  way you put it across