Service Delivery: Fast , Firm and Fair

1
Service Delivery Fast , Firm and Fair
2
Who/What is Service Delivery?
3
New Zealands Immigration Programme

• Permanent Residence Targets
• Skilled (27,000)
• Family (13,500)
• Humanitarian ( 4,500)
• Temporary Visa / Permit Statistics 05/06 (as at
  8/5/06)
• Work (116, 950)
• Visitors (234, 489)
• Students (83, 388)

4
Finding the balance

• Students, visitors, workers that will that will
  contribute to the NZ economy
• Ensuring only genuine high value migrants have
  the ability to enter NZ.

Attracting Talent
Managing Risk
5
Our goal for Service Delivery - Fast, Firm
and Fair

• As outlined as part of the change programme
  that the Minister is leading achieving better
  service delivery is fundamental to providing a
  better overall foundation for our immigration
  service
• Fast - phased improvements to processing in
  timeliness
• Firm - Decisions that are accurate and protect NZ
  education as a premium brand
• Fair - Consistent and accurate benchmarking for
  decisions and policy advice.

6
Service Delivery that is fast

• Online services
• Working Holidays Online
• Students Online
• Online enquiry
• Visitors Online
• Expression of Interest Online
• Networkz Online
• National Contact Centre
• Centralised Processing Models

7
Service Delivery that is firm

• Robust decision making
• Minimising entry of non-genuine applicants
• Protecting NZ International Education as a
  premium brand

8
Service Delivery that is fair

• Avoiding inconsistent approaches to policy
• Making sure clients are not disadvantaged by
  discretionary calls
• Minimising the margin for error through automated
  business rules
• Ensuring our staff operate to consistent best
  practice standards
• Closer alignment between our Branches and contact
  centre

9
Questions

• Thankyou