How am I doing Advancing management skills through the use of a 360 degree tool to enhance work base

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How am I doing? Advancing management skills
through the use of a 360 degree tool to enhance
work base learning on a leadership and management
programme

• Trish Hafford-Letchfield Middlesex University
• Diana Bourn University of Leicester

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Background to the L M Award

• Structure of programme
• Students
• Roles 14 first-line managers 1 second-tier
  manager
• Employers 13 SSD 2 from voluntary agencies
• Sex 13 women 2 men
• Race 13 white 2 black

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Advancing Management Skills Module

• Structure of the module
• Management skills audit
• Personal learning and development plan
• Project
• Formative reflection
• Learning and teaching strategy
• Work based learning
• Virtual learning resources building on
  theoretical knowledge
• Use of blogs and discussion boards
• Support from manager and mentor
• Assessment
• Portfolio of formative work
• Self evaluation using multi-media

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Some underlying T L principles

• Factors that underpin successful learning
• Wanting to learn (intrinsic motivation)
• Needing to learn (extrinsic motivation)
• Learning through observation and feedback
• Learning by doing (experiential learning)
• Knowledge, reflection and making sense of things
• Race (2005) Bandura (1977)

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Working within the Leadership and Management
framework

• National Occupational Standards (SfC, 2008)
• Managing self and personal skills
• Providing direction to others
• Facilitating change
• Working with people
• Using resources
• Achieving results.
• Underpinning values principles (GSCC, 2007)

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The 360 degree tool

• We can form a rounded judgement of our work
  performance from seeking a range of views,
  including from SU and line managers

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Methods

• Survey using Zoomerang
• quantitative and qualitative data
• 9 respondents (from 15 students)
• Analysis of learning and development plans
• Initial analysis of formative reflections

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Examples of specific L D needs highlighted in
feedback

• Providing direction through supervision
• Recognising impact of emotions in collaborative
  environment
• Be more available to staff
• Enable staff to express their views
• Time management skills
• Skills in strategic influencing and political
  astuteness
• Improve presentation style
• Give SU more opportunities to contribute

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Impact of 360 degree feedback on skills and
practice

• I have since set up supervision files,
  supervision agreements and learning and
  development plans
• I have started to plan more consciously for
  difficult meetings and used peers for support,
  which helps to manage my emotions more
  appropriately
• I made myself more available to staff which
  has enabled me to get a better feel for staff
  mood and to identify priorities for attention. I
  have reconnected with direct service provision
  and worked on my presentation style

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Key Themes for further discussion

• Breadth and relevance of areas in L M standards
• Importance of the 360 degree process to engage
  with learning
• Impact of working in constantly changing and busy
  environment
• Involving service users and carers
• Opportunities for networking and peer learning
• Impact on practice tangible outcomes
• Organisational barriers in developing approaches
  using IT

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Change a double edged sword?

• The amount of change means there are
• opportunities to develop. The hectic pace and
• often realistic deadlines mean these can be
• difficult to recognise at the time but become
• apparent later ...... Self directed learning
  seems
• to be the difference between sink or
• swim (Comment from Zoomerang survey)

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References

• Bandura, A (1977) Social learning Theory,
  Prentice-Hall
• General Social Care Council (2007) Specialist
  standards and
• requirements for post-qualifying social work
  education and training
• Leadership and Management
• http//www.gscc.org.uk/NR/rdonlyres/380D6E98-4D
  (accessed 15/6/09)
• Race, P (2005) Making learning happen a guide
  for post-compulsory education, London, Sage
• Skills for Care (2008) Leadership and Management
  Strategy Update 2008 transforming adult social
  care, Leeds, Skills for Care,
  www.skillsforcare.org.uk (accessed 30 November
  2008)
• Zoomerang, http//www.zoomerang.com/

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Thank you for listening

• Trish Hafford-Letchfield
• p.hafford-letchfield_at_mdx.ac.uk
• 0208 411 4506
• Diana Bourn
• db33_at_leicester.ac.uk
• 0116 252 5762