Product Feedback Management - What is and the Different Types of Product Feedback?​

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Product Feedback Management - What is and the
Different Types of Product Feedback?
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What is Product Feedback Management?

• The process of gathering user feedback from
  numerous channels, categorizing it, and using it
  to improve a product is known as product feedback
  management. The entire process is around
  decomposing the feedback data into valuable
  insights that might help align a product with
  customer needs.

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Product Feedback Channels

• Polls and Surveys
• Interviews With Customers
• Review Platforms
• Emails
• Calls and SMS
• Knowledge Base and Forums
• Social Media

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Types of Product Feedback

• Report Bugs
• Questions
• Feature Requests
• Reviews
• Gratitude or Praise

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Report Bugs

• Bugs are problems that users of your product may
  encounter. Bugs in a product typically result in
  churn, and customers cannot get their value if
  the product is ineffective. These bugs can be
  prioritize in product feedback management tool
  and is essential because bug reports tell you
  what isn't working.

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Questions

• Customer journeys are full of inquiries. You will
  have to reply to questions from customers at
  every level. A customer's question may indicate
  that the information you offer needs to be
  clarified or that it is missing entirely. When
  multiple users ask the same question, it's time
  to think about it and come up with a response.

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Feature Requests

• Requests for features are suggestions for
  enhancing a product and offer tips on improving
  your product. Customers-wanted features increase
  the value of a product. Product feedback
  management tool features can maintain and assign
  priorities to these requests.  Your clients will
  be happier the more value you add.

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Reviews

• Users can talk about your products on review
  sites. When your product is discussed on review
  websites, it's typically not good news. Public
  reviews are significant because they reveal what
  customers like and dislike about your product.
  Additionally, the evaluations allow you a chance
  to respond publicly to the client's issues.

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Gratitude or Praise

• Praise is beneficial. An enthusiastic client
  review of your business is unquestionably a sign
  of success, and being appreciated can inspire you
  to develop and improve. Therefore, if a good
  experience is published on a review platform,
  consider whether you, as the client, can make any
  improvements. 

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Thank You