QuickBooks Won’t Print Problem - PowerPoint PPT Presentation

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QuickBooks Won’t Print Problem


In the QuickBooks application, select the “File” tab & then the “Printer Setup” tab. Select the desired form and then try to print it. Make sure that the printer name matches the one you are using currently. If it doesn't match, then you have to go to the “Printer Setup” option on the computer and make it correct. – PowerPoint PPT presentation

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Title: QuickBooks Won’t Print Problem

Troubleshoot PDF and Print problems with
QuickBooks Desktop
Resolve printing issues
Learn how to resolve printing issues in
QuickBooks Desktop.
Are you having trouble printing from QuickBooks?
This can be caused by a variety of reasons. Here
are some solutions to the most common issues.
If you're unsure of how to use these tips,
contact your IT person or the printer
manufacturer's tech support directly.
Before you start troubleshooting
  • Check the following before you start
  • Ensure QuickBooks is updated to the latest
  • Your computer is connected to the printer and
    that the printer software is installed.
  • For specific printing error messages, you may
    search the QuickBooks Support site for the exact

Step 1 Check your printer
  • To know if your printer can print outside of
    QuickBooks, use Notepad.
  • Select Start and browse to Notepad.
  • Enter some text and choose File, then Print.
  • Select the correct printer and select Print.

Step 2 If that didn't work, try..
  • If that print test didn't work, follow these
    steps. If it did work, go directly to Step 3.
  • Turn off the printer, restart your computer, and
    then turn the printer back on.
  • Make sure the printer paper is loaded correctly.
  • Select the Windows Start button, browse to the
    Control Panel, and double-click Printers and
  • If the printer shows Offline, right-click the
    printer and select Use Printer Online.
  • Double-click the printer and if there are print
    jobs displayed in the queue, choose Printer, then
    Cancel All Documents.
  • Close the window.
  • Right-click the printer, choose Properties, and
    select Print Test Page.

  • Step 3 If that did work, do this...
  • Use the QuickBooks Tool Hub
  • If you could print in Notepad, use the Print
    PDF Repair Tool from the QuickBooks Tool Hub.
    This fixes most of the common printing issues.
  • Once it's done, try to print again.
  • Rename the file
  • If the tool doesn't work you can manually rename
    the QBPrint.QBP file.
  • Locate the QBPrint.qbp.
  • Windows 10, 8.1, and 8 C\ProgramData\Intuit\Quic
    kBooks 20xx
  • (20xx represents the version of your QuickBooks.)
  • Server 2008 and Server 2012 C\Program
    Data\Intuit\QuickBooks YEAR and C\Users\remote
  • YEAR VERSION\TSPrinterSettings
  • Note Terminal Service users report finding
    duplicate copies of the Qbprint.qbp file with the
    stored client data files double-check all
    folders for odd instances.
  • Right-click the QBprint.qbp file for your
    QuickBooks version and select Rename.
  • Add the word old to the file name (i.e.

  • Step 4 If none of the above works verify the
    printer is the correct one
  • Still not printing? Verify that the printer is
    the correct one.
  • In QuickBooks, go to the File menu and select
    Printer Setup.
  • Choose the form you want to print.
  • Does the printer name match the exact name of the
    printer you are trying to use? If not, youll
    need to correct the setup within your computers
    Printer Setup first.
  • Select Help in this area for more detailed
    instructions on these settings.
  • Try to print using a different printer in the
    Printer Setup.
  • In QuickBooks, choose File, then Printer Setup.
  • Choose the form you are trying to print.
  • Choose a different printer, a suggestion is the
    Microsoft XP printer.
  • Select Help in this area for more detailed
    instructions on these settings.
  • Try printing a different form or, if you are
    using customized forms or memorized reports, try
    a standard form or report.
  • If you were printing a batch of forms in
    QuickBooks, attempt to print a single form. If
    successful, try printing smaller batches.
  • Open one of the QuickBooks sample company files
    and try to print the same type of form or report.
    If it works, use Resolve data damage on your
    company file to resolve any data damage in your
    file and then attempt to print again.
  • Go to Selective Startup Mode. If the issue
    persists, perform a Reinstall QuickBooks for
    Windows using a clean install.

  • Step 5 Still not printing? Try these additional
  • Is the printer local or on a network?
  • Local the problem may be within your
    computer/printer setup itself. Verify there is a
    connection between the computer and the printer.
    Refer to the printer manufacturer's
    troubleshooting for further help.
  • Network verify network settings are set up
    correctly. Refer to the printer manufacturer's
    troubleshooting for further help.
  • Do you have a status monitor running?
  • Is the status monitor set to appear when you
    print or only when errors occur?
  • Yes change the setting for the status monitor so
    it appears only when there is an error (refer to
    the printer manual). Check spool path information
    and change settings to RAW.
  • No go on to the next troubleshooting tip.
  • Are there other printers mapped to LPT1? If there
    are multiple printers connected to LPT1, are you
    using a switch box?
  • Test to see if it is causing the issue.
  • Connect the printer directly to the computer and
    print again.
  • If you are not sure whether you are using a
    switchbox or how to connect the printer directly
    to the computer, contact your IT person or the
    printer manufacturer's tech support directly.

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