Airlines: Back to the Skies with Superior Digital Customer Experience

1

Airlines Back to the Skies with Superior Digital
Customer Experience
2
Airlines Back to the Skies with Superior Digital
Customer Experience


Airlines have made enormous progress in improving
the customer experience, from a variety of
seating options to chef-designed meals and so
on. Passengers, on the other hand, claim that
they are frequently left wanting more. With
airline passengers switching between channels and
devices such as smartphones, tablets, computers,
and airport check-in kiosks, all digital
components must work in unison to ensure that
passengers can book and manage their travel
without difficulty. If you want to know
more, register for an insightful webinar, titled
Airlines Back to the Skies with Superior
Digital Customer Experience, being hosted by
Cigniti on March 17th, 2022. Why Should You
Attend the Webinar? Pre-COVID, digital was
already recognized as a key enabler of an
airlines customer experience. Today, its time
to clear the runway as digital is in the pilots
seat of customer experience. The illumination of
digital is brighter than ever in an era of travel
where health and safety are spoken in the same
sentence as personalized customer journeys and
ancillary revenue channels. Digital is interwoven
into the end-to-end experience, and with that
comes a new set of challenges.
3
Airlines Back to the Skies with Superior Digital
Customer Experience

• Who should attend?
• IT, QA, business, and marketing leaders from
  Airlines or other industries who are looking to
  stay ahead by providing superior digital
  experiences.
• Cost pressure, system safety and performance,
  continuous innovation and updates, increasing
  consumer expectations, and a growing focus on
  customer experience are a few business critical
  challenges/hurdles in the growth of the shifting
  airline landscape.
• This necessitates continuous investment in
  improving the efficiency of in-flight
  connectivity, identification of configuration
  issues and design tests to check them, and
  development of invalid input tests, which may
  lead to severe segregation.
• Need help? Schedule a discussion with our Digital
  Transformation experts and Airline Industry
  experts to learn more about embracing digital
  transformation to enrich the customer experience
  in the airline industry.
• Read the full blog to know more
• https//www.cigniti.com/blog/airlines-digital-cust
  omer-experience/

4