Airlines: Back to the Skies with Superior Digital Customer Experience - PowerPoint PPT Presentation

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Airlines: Back to the Skies with Superior Digital Customer Experience

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Register today for the Cigniti webinar on "Digital Customer Experience in Airlines" on Thursday, 17th March 2022, with Amine from IATA, Tim from Southwest Airlines, and Chris from Cigniti. – PowerPoint PPT presentation

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Title: Airlines: Back to the Skies with Superior Digital Customer Experience


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Airlines Back to the Skies with Superior Digital
Customer Experience
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Airlines Back to the Skies with Superior Digital
Customer Experience


Airlines have made enormous progress in improving
the customer experience, from a variety of
seating options to chef-designed meals and so
on. Passengers, on the other hand, claim that
they are frequently left wanting more. With
airline passengers switching between channels and
devices such as smartphones, tablets, computers,
and airport check-in kiosks, all digital
components must work in unison to ensure that
passengers can book and manage their travel
without difficulty. If you want to know
more, register for an insightful webinar, titled
Airlines Back to the Skies with Superior
Digital Customer Experience, being hosted by
Cigniti on March 17th, 2022. Why Should You
Attend the Webinar? Pre-COVID, digital was
already recognized as a key enabler of an
airlines customer experience. Today, its time
to clear the runway as digital is in the pilots
seat of customer experience. The illumination of
digital is brighter than ever in an era of travel
where health and safety are spoken in the same
sentence as personalized customer journeys and
ancillary revenue channels. Digital is interwoven
into the end-to-end experience, and with that
comes a new set of challenges.
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Airlines Back to the Skies with Superior Digital
Customer Experience
  • Who should attend?
  • IT, QA, business, and marketing leaders from
    Airlines or other industries who are looking to
    stay ahead by providing superior digital
    experiences.
  • Cost pressure, system safety and performance,
    continuous innovation and updates, increasing
    consumer expectations, and a growing focus on
    customer experience are a few business critical
    challenges/hurdles in the growth of the shifting
    airline landscape.
  • This necessitates continuous investment in
    improving the efficiency of in-flight
    connectivity, identification of configuration
    issues and design tests to check them, and
    development of invalid input tests, which may
    lead to severe segregation.
  • Need help? Schedule a discussion with our Digital
    Transformation experts and Airline Industry
    experts to learn more about embracing digital
    transformation to enrich the customer experience
    in the airline industry.
  • Read the full blog to know more
  • https//www.cigniti.com/blog/airlines-digital-cust
    omer-experience/

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