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Travel portal development a round trip journey


In this article, you will learn all about travel portal development - benefits, features, post-COVID trends to include, development process, cost, and more. – PowerPoint PPT presentation

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Title: Travel portal development a round trip journey

Travel Portal Development A Round-Trip Journey
If theres one sector which is resilient, its
the travel industry. We can be certain that they
will be back in full swing. The trick in the
current situation is to reposition yourself and
think creatively about what you can do to
attract, convert, and retain customers. It can be
about bringing health and wellness to the
forefront with no-touch technologies like the
one found at Chengdu Shuangliu Airport in China.
They have kiosks that use facial recognition to
help travelers check their ?ight status and ?nd
their gate.
  • Or, you can streamline your marketing and
    operational processes with travel portal
    development. It will help you streamline
    operations, reevaluate customer service,
    demonstrate empathy, earn customer trust, and
    improve inventory and products.
  • All you have to do is reposition yourself,
    understand customer needs, and develop a
    customer-centric portal. This article will guide
    you through the entire process of travel portal
    development covering what, why, and how.
  • Introducing the Travel Portal
  • Why Travel Portal over Travel Website or Agents
  • Approach to Travel Portal Development
  • How CRMJetty Can Help You
  • 1. Introducing the Travel Portal
  • In laymans terms, a travel portal is an online
    engine that lets your customers come together
    and interact for information, bookings,
    services, and sharing experience. They can book
    ?ights, hotels, packages, and other related
    services, compare prices, seek help, and do a
    lot more.
  • Travel portal development is the process of
    developing that solution for your customers. It
    includes researching features and technologies,
    designing prototypes, developing the
software, integrating tools, testing the
compatibility, and displaying services in users
preferred way. Travel agents are adopting this
sustainable way. Let us ?nd out why in the below
section 2. Why Travel Portal over Travel
Website or Agents Customer convenience,
satisfaction, and retention are the reasons you
should go for a travel portal. While your agents
can of?oad some of your customers tasks, the
options they will be able to provide are
limited. Besides, your customers have to visit
in-person or call you for their bookings, which
they can do anytime with a portal. Plus, they can
browse through multiple options and manage their
bookings and status themselves anytime with just
a few clicks. Your customers can book through
your travel website. However, it is more about
the information of your company, packages, and
services you offer. A travel portal is
customer-centric. It facilitates user experience
and demands. The features are built from the
customers point of view. Take the knowledge
base, for example. It provides your customers
information about bookings and other information
related to it. They can even solve their queries
themselves. If I want to know more about the
work from home package, well, I dont have to
contact the customer
support. Articles and FAQs related to the topic
would be enough.
  • Around the Clock Support
  • You may have customers from different countries
    and time zones. You and your support team cant
    be available all the time. A portal acts as an
    online support rep that attends your customers
    247 without a break. It helps them in a way
    they like, i.e., self serve. They can book
    anytime and even cancel their trips instantly
    without reaching out to you. If theres an
    urgency, the portal provides them with relevant
    information and features like chatbot.
  • Most importantly, travelers can collect the
    relevant data for their itineraries from
    anywhere in the world and anytime.
  • Customers Insights
  • Managing and tracking a large number of clients
    with antiquated ways is challenging. Portal
    offers a centralized solution where you can
    manage all the customers information,
    interests, itineraries, and booking history. It
    also helps gather customers data across all the
    digital touchpoints, which you can use to
    understand their needs and preferences. The data
    helps you provide customers with the packages
    they are likely to go forward with.
  • Reduces Operational Cost
  • As a virtual platform, travel portal helps you to
    save time and money spent on training, marketing
    ?yers, brochures, and hiring the right people.
    It automates most of the tasks, taking off the
    burden from your support team. Next,
    self-service encourages your customers to help
    themselves. They can immediately ?nd answers,
    which leads to higher satisfaction rate and
    reduction in the total number of tickets.
  • Brand Building
  • Building your identity is important for your
    business. With a portal, you can target millions
    of customers at one time. You can provide them
    with answers and services in the most convenient
    way. This is how you can draw the attention of
potential customers, and retention
rate. Travel portal makes your
increase your visibility and
customers life easier by
  • eliminating the time wasted on browsing the web.
    Besides, the latest trends like AI, AR and VR
    are shaping the customers approach towards
    travel. That is why most of the travel companies
    look forward to travel portal development.
  • If youre in the travel industry, developing a
    portal will be fruitful. And you can learn how
    to develop a feature-rich customer-centric
    solution in the below section.
  • If you need a quick answer and want to go ahead
    with the custom development, we can help you.
    Our team of experts will guide you in choosing
    the solution best suited for your business
  • Get Free Consultation
  • Approach to Travel Portal Development
  • Self-service features integrated with latest
    technologies like AI, AR and VR are shaping the
    customer experience. So, while undergoing the
    development process, the ?rst step is to choose
    the type of portal you want to develop.
  • A. Types of Travel Portal Development
  • In practice, there are 5 popular types of
    developing travel portals for tours and travel
    industries including DMCs, and TMCs.
  • White Label Solution
  • This is a pre-developed portal solution with all
    the features and services integrated in it. You
    can just rebrand it as per your companys name,
    logo, and other highlights. In simple terms,
    its a readily available solution that you can
    claim to be yours.
  • Extranet
  • Extranets are a kind of CMS where you can manage
    content and inventories. You can use it for
    different services like hotels, ?ights, tours,
    buses, and more.
  • GDS/API Integration
  • GDS is a global distribution system that provides
    bookers and suppliers with all the required
    information like live rates, ?ights, room
    availability, etc. Integrating it allows you and
    your customers to access all the information from
    a single point of contact. Apart from GDS, you
    can also go for third-party API integrations
    like payment gateway integration and social
    media integration.
  • Meta Search Engine
  • If your purpose is to provide customers with
    information from all the available sites, then a
    meta search engine is the solution. It combines
    data of various search engines and gives
    appropriate data based on it.
  • Custom Development
  • A custom portal development is the combination of
    all the above development types with your unique
    set of features.
  • Insider Tip Go for custom development as you can
    include everything in one pack whether its
    prompt service, automation, advanced search, or
    third-party integration.
  • B. Decide the Features
  • Whether youre going for a custom solution or
    extranet, there are some essential features that
    your portal should have.
  • Responsive Design
  • Whether your customers access the portal on
    laptop or mobile, it should be easy to navigate.
    Ensure that the design is compatible with all
    the platforms and devices. In fact, you can
    customize a few things as per the device. For
    example, make CTAs and buttons easily visible on
    a mobile phone.
  • Ease of Search and Selection
  • Its necessary to include search options with
    ?lters in your portal. It helps customers in
    matching their requirements and ?nding relevant
    information quickly. For that, you need to
    include various parameters related to traveling
    like country, estimated budget, number of days,
    ?ights, and more.
  • Now-a-days, predictive search has taken over
    manual search. With the use of AI, the system
    can automatically detect what customers are
    searching for and provide relevant information
    based on the one or two letters that
  • users enter. So, make sure that you include
    predictive search in your travel portal. Its a
    lot more helpful.
  • Support for Third-Party Integrations
  • Ensure that your portal allows integrating
    third-party tools like payment gateways and
    maps. This way, you can provide extra
    functionalities to your customers. Multiple
    payment gateways will make transactions easier
    and faster. Likewise, map integration will allow
    travelers to explore nearby places within the
  • Easy Veri?cation Procedures
  • Your portal should provide online veri?cation for
    customers, helping them to complete their
    veri?cation process quickly during check-ins. It
    should also have similar functionality for
    agents. They should be able to upload documents
    and get it veri?ed digitally.
  • Work?ow Automation
  • Include all the features that self-service portal
    offers like knowledge base, community support,
    ticket management, case de?ection, etc. and make
    simple tasks ef?cient. De?ne the ?ow of the
    tasks. For instance, when a ticket is generated,
    auto-assign it to the relevant rep. Update the
    ticket status and notify the customers about it,
    and so on.
  • Here are some of the additional features that you
    should consider while developing a travel
  • Role-based access
  • Multiple Sales Channels (Helpdesk, Frontdesk)
  • Booking Management
  • Document Management
  • Customized Dashboard
  • Reports and Analytics
  • Have Some Unique Features in Mind? Share It With
  • C. Look for Trends Shaping Travel Industry Post
  • After 2 years of lockdown and restrictions,
    people are ?nally optimistic about travel.
    However, their preferences in booking and
    traveling are likely to differ from pre-pandemic
    era. So, lets see what has changed since the
    pandemic and how you can adapt.
  • Tech Adoption Accelerates
  • In the past 2 years, the world has undergone a
    massive transformation. Technology and digital
    services have taken the front seat whether
    its shopping for groceries, clothes, or
    essentials. Even the work has shifted to remote.
    And now the fact is, it has become a habit.
    People have become used to doing everything
    online. This will apply to the travel
industry as well. A lot of people already booked
trips online before the pandemic. Now, this
trend is going to be more pervasive and
travelers would expect an end-to-end digital
experience. One example is room service robots.
What you should do is bring in a travel portal.
It will make it easier for you and your staff to
manage the backend
operations. Your customers can take care of their
own activities themselves. ii. Hygiene and
Safety are Priority Since the outbreak of
COVID-19, safety and hygiene have become
paramount. A survey found that 46
percent of travelers are afraid of contracting
viruses during local transportation. There are a
number of trends like increased cleaning, social
distancing, availability of desired locations
and destinations, providing sanitizer, enforcing
masks, and vaccination certi?cates. While
choosing a destination, customers are likely to
consider these trends.
So, keep your customers informed about the latest
travel news and guidelines through social media
and blog posts. Be
clear with your safety policies as this is a
vital marketing strategy now. Customers are
concerned about their health and safety. These
trends will give them an idea about what
measures you are taking to keep them safe. iii.
Shift from International to Local Trips People
are desperate to get out of their homes. They
just need a break. Initially, they are likely to
take road trips to nearby places. They might be
reluctant about ?ights, especially those with
Hence, promote local hotels and accommodations.
Write articles on weekend getaway trips covering
lesser-known places and accommodations. You can
even partner with locals and let your customers
book private tours and travels with locals just
like WithLocals offers. iv. Need for Flexible
Booking Policies
Even if travel starts in full swing, customers
will be uncertain about their bookings. What if
there is another wave? What if the destination
country bans the people originating from the
source country? What if they have to cancel
their trips because someone got infected? Trips
may get cancelled or updated. But you have to
ensure that its easy for your customers to
cancel or reschedule their booking. Provide
options like free cancellations/modi?cations,
fully refundable/partial refundable, and pay
later. Also, offer good travel insurance
policies. Together these trends will create a
dynamic relationship between you and your
customers. Hence, include these in your travel
portal development. Add safety and ?exibility
related features. Accelerate digitalization by
incorporating technologies like AI, AR and VR,
Voice Search, etc. D. Partner with a Development
Company Finding the right partner is challenging
as every development company has their unique
offerings. Some may offer services at affordable
pricing while another may have better
experience. Hence, here are a few factors you can
consider while choosing the travel portal
development company.
  • Portfolio Look at their portfolios, technologies
    they have worked on, and products they have
    developed. Also, check out the case studies, it
    will give you an overview of how they handle
    customizations, if asked for.
  • Customer Reviews Check out the testimonials and
    other ratings and reviews. This way, you can
    learn about their pros and cons easily. After
    all, customers dont lie.
  • Experience Know about their total work
    experience. This helps you sort if they have
    experience with technologies and features youre
    asking for.
  • Project Communication Share your requirements
    with them and take their inputs. An experienced
    team will give you an honest opinion and even
    help you with additional features as per the
    market trends and your requirements. Also, it
    should be easy to communicate with them.
  • Information Read their blog and other resource
    materials. This will give you a perspective about
    their thought process and development approach.
    An experienced, goal-oriented team will provide
    valuable information to their clients.
  • Budget The more complex your features are, the
    more you will have to pay. Therefore, clarify
    the development
cost before ?nalizing them. Request quotes and
know about their payment policies so that you
dont end up paying for the post launch support
because you didnt clarify if its free. You
also have to consider the factors that affect the
travel portal development cost features, type
of business model, platform type, booking
engine, integrations, technologies, and teams
expertise. Location of the development company
and the total development hours also affect the
expense of developing a travel portal. 4. How
CRMJetty can Help You We can develop a custom
travel portal for you considering all the
technologies and the latest trends. We have years
of experience in developing solutions for SMEs
and large enterprises from various industries.
Whether you need a B2B, B2C, and other niche
speci?c custom solution, our team can help you
with services that meet your requirements. Last
but not least, we follow agile methodologies. So,
youre always a part of the development process.
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