Business Process modeling

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Business Process Management Where the
transformation begins
Digital transformation is critical to satisfying
todays customer who wants everything faster,
better and cheaper. As such, the consumer
experience is becoming the focal point for most
organizations.  However, companies struggle to
meet those demands while so many of their
products and services arent completely automated
or utilizing their information platform in the
most effective way. 
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Business Process Management (BPM) is the answer
to help an organization begin their digital
transformation journey and exceed customer
expectations. Business Process Management
segments the digital transformation process into
three easy steps define the current state,
achieve a target state and continuous
improvement. Step 1 Define the Current
State The digital transformation journey begins
with a strong foundation and understanding of
where the organization is today in delivering
products or services to their customers.
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The product/service owner needs to understand
from the consumers view what value is received
from the product or service, and elicit feedback
on what may be improved or enhanced to provide
even more value to them.  It is important to
understand how to measure the business value, and
drive consensus with the business on the approach
utilized to calculate the business value or
quality of the product or service.
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Knowing this information prior to making any
significant changes to tools, process, or people
will eliminate the need for rework which
otherwise might be discovered much later in the
transformation process. Once it is clear how the
business perceives the value, the product/service
team needs to identify all tasks and activities
which are performed, either manually or
automatically, throughout the delivery lifecycle. 
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The best means for capturing this information is
typically to create a workflow depicting the
tasks and activities and the dependencies between
them.  It is important to capture all data
elements impacting the various tasks and
activities, and how that data changes as it
progresses through the delivery lifecycle. All
participants in the process must be represented
during this activity, or key information will be
excluded.  In many cases, the processes
previously documented or approved may in fact not
be what is actually being followed by all
participants.  Walking through the delivery
process in a very deliberate, step-by-step
fashion will typically lead to increased
awareness and understanding for all team members.
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