remote hands services3 JUly 17

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IT Support
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Introduction

• 39 of companies IT Staff are estimated to
  lose one day / week to tackle IT problems and
  chase suppliers Employees lose on average 5 hrs
  / week due to IT service issues 69 of
  respondents dropped IT suppliers in the past 12
  months because of service shortfall

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• You as an IT Executives have two options about
  your IT Infrastructure support.
• In-House
• Recruit, Build and Operate your own
  Infrastructure support team.
• However, you will face mighty challenge to build
  such a team of the highest calibre if it does not
  fit into your organizations core competencies
  and strategic direction for the future.
• Outsource
• Alternatively, you can get an external
  Infrastructure Specialist organization to provide
  adhoc or on-going support for you.
• You need support rendered at on-site, near-site
  or off-site either in-person, by phone or email.
• SP Sysnet has been offering customized support
  services on agreed SLA (Service Level Agreements)
  terms with penalties for poor service and reward
  for exceeding expectations.

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• Because IT Infrastructure is our core competency,
  we are able to meet the SLA terms successfully.
• SP Sysnet addresses your IT support concerns in
  the following ways
• Past Experience SP Sysnet has been in existence
  for nearly 10 years, and we know the
  Infrastructure space quite well by working with
  various SMEs and Enterprises
• Learning organization Operational issues are
  bound to happen. Our Lessons Learnt sessions
  captures, documents and communicates these
  lessons to the support team, and have measurement
  protocols in place to prevent or minimize issues
  in the future
• Best Practices SP Sysnet employs industry best
  practices (ITIL, COBIT etc) wherever applicable
• Risk Reward based SLA We understand you are
  taking a risk with us. We understand your
  concerns. In order to alleviate your concerns, we
  are open to Risk Vs Reward based SLA terms

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• Progressive Savings Our support service is fine
  tuned to offer gradual reduction in support
  issues by means of service automation that leads
  to reduction in support personnel. Yes, we
  disrupt our own business, but thats the only way
  we can serve you and seek for more opportunities
  to serve you

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Thank you

• Read more IT Support
• Log on to www.spsysnet.com