remote hands services - PowerPoint PPT Presentation

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remote hands services

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– 39% of companies’ IT Staff are estimated to lose one day / week to tackle IT problems and chase suppliers – Employees lose on average 5 hrs / week due to IT service issues – PowerPoint PPT presentation

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Title: remote hands services


1
IT Support
2
Introduction
  • 39 of companies IT Staff are estimated to
    lose one day / week to tackle IT problems and
    chase suppliers Employees lose on average 5 hrs
    / week due to IT service issues 69 of
    respondents dropped IT suppliers in the past 12
    months because of service shortfall

3
  • You as an IT Executives have two options about
    your IT Infrastructure support.
  • In-House
  • Recruit, Build and Operate your own
    Infrastructure support team.
  • However, you will face mighty challenge to build
    such a team of the highest calibre if it does not
    fit into your organizations core competencies
    and strategic direction for the future.
  • Outsource
  • Alternatively, you can get an external
    Infrastructure Specialist organization to provide
    adhoc or on-going support for you.
  • You need support rendered at on-site, near-site
    or off-site either in-person, by phone or email.
  • SP Sysnet has been offering customized support
    services on agreed SLA (Service Level Agreements)
    terms with penalties for poor service and reward
    for exceeding expectations.

4
  • Because IT Infrastructure is our core competency,
    we are able to meet the SLA terms successfully.
  • SP Sysnet addresses your IT support concerns in
    the following ways
  • Past Experience SP Sysnet has been in existence
    for nearly 10 years, and we know the
    Infrastructure space quite well by working with
    various SMEs and Enterprises
  • Learning organization Operational issues are
    bound to happen. Our Lessons Learnt sessions
    captures, documents and communicates these
    lessons to the support team, and have measurement
    protocols in place to prevent or minimize issues
    in the future
  • Best Practices SP Sysnet employs industry best
    practices (ITIL, COBIT etc) wherever applicable
  • Risk Reward based SLA We understand you are
    taking a risk with us. We understand your
    concerns. In order to alleviate your concerns, we
    are open to Risk Vs Reward based SLA terms

5
  • Progressive Savings Our support service is fine
    tuned to offer gradual reduction in support
    issues by means of service automation that leads
    to reduction in support personnel. Yes, we
    disrupt our own business, but thats the only way
    we can serve you and seek for more opportunities
    to serve you

6
Thank you
  • Read more IT Support
  • Log on to www.spsysnet.com
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