Welcome to the eFormService Electronic FAA Form 337

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Welcome to the eForm-Service Electronic FAA Form
337
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Overview
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Overview

• Introduction
• General Information
• Terminology
• Registration/
• Individual User Account Creation
• Certificated Organization User Account Creation
• Digital Certificates
• System Requirements
• Form Manager User Interface
• Technical Support

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Introduction
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Introduction

• This is an abbreviated presentation. The purpose
  is to introduce inspectors to the AVS eForm
  Service and provide them with a reference to the
  materials needed to fully understand and operate
  in the system.
• A detailed/expanded presentation is also
  available for External users that fully explains
  the use of the e337. It can be viewed or
  downloaded from the eForms website.
• Recommendations to improve this program can be
  submitted on-line at
• http//eformservice.faa.gov/eform337.aspx

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GeneralInformation
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General Information

• The e337 is the first FAA form provided in the
  AVS eForm Service system. Eventually all AVS FAA
  forms will be available for processing in this
  manner.
• Regulatory advisory information have been
  revised to incorporate the automated process
• 14 CFR Part 43, Appendix B
• Advisory Circular 43.9-1F
• FAA Order 8900.1
• Information materials are available on-line to
  utilize the e337 process
• Paper 337 process not affected, not mandatory to
  use online electronic 337 system

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General Information

• Additional detailed information is provided in
  the Help Topic section accessed from the left
  navigation pane of the FAA Form 337 web page at
• http//eformservice.faa.gov/eform337.aspx

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Terminology
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Terminology

• The guidance developed to support and explain the
  e337 may use terminology in a different context
  in relation to other published FAA guidance. In
  an attempt to keep reader confusion to a minimum
  the following terminology is used for the e337.

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Terminology

• Block A generic term used when referencing the
  Item area as identified in the Advisory Circular
  for the Form 337. Block is, therefore,
  synonymous with Item.
• Archive(d) Forms that have been finalized and
  are now archived (read only). Archived files are
  only retained for 60 days.
• Aviation Safety Inspector Federal Aviation
  Administration (FAA) full time employee with the
  authority and credentials for oversight and
  surveillance of aviation specialties for
  operations, maintenance or avionics.
• Certificate Authority The vendor who validates
  and verifies the digital signature is a valid
  certificate and that the person signing with the
  certificate is who they say they are.
• Designee A designated individual who is
  authorized to perform functions for the FAA.
• Digital Certificate A signing certificate
  issued by a Certificate Authority for the
  purposes of digitally signing PDF documents.

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Terminology

• DEFINITIONS
• In Progress Forms that are in progress but not
  yet finalized.
• Installer Individual who completes the aircraft
  information in Blocks 1 and 2 of the e337 in the
  final processing of an e337 for a component
  repair. These individuals must have an account to
  access the system, but may not have acquired a
  digital signature.
• Modifier/Initiator The individual who initiates
  the Form 337, Major Repair or Alteration.
• Worklist Forms submitted to you requiring some
  action.
• Process ID Unique technical (system) process ID
  identifying each form throughout the workflow
  process.
• Return to Service Agent Individual who is
  authorized to approve the work for return to
  service.
• Task ID Incremental technical (system) ID number
  that helps track tasks at each individual stage
  of a form process to help troubleshoot system
  problems.
• Tracking Number The sequential form tracking
  number created on each
• Form 337 upon initial submission.

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Registration-General Information for Account
Creation
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Registration-Account Creation

• Access to use the eForms system
• Internal (FAA) Customers
• FAA Inspector information for Field Approval
  Authority will be provided by the FSDO manager to
  the local Computer Specialists
• The local Computer Specialist will initially
  create the necessary local groups and maintain
  group membership for Field Approval Authority and
  Account Requesters.
• Inspectors will use their AVS Domain User ID and
  password to log into eForms.

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Registration-Account Creation

• External Customers include
• Individual User Accounts
• Mechanic certificate holders
• Inspection Authorization holders
• Designees
• Non-Certificated (i.e. an individual or
  organizational person who may process eForm 337,
  and who does not hold an FAA certificate)
• Installer (A person, possibly non-certificated,
  who completes blocks 1 and 2 with the aircraft
  and registration information for a component
  repair/alteration when it is finally installed on
  an aircraft) Repairman certificate holders
• Foreign Mechanic
• Certificated Organization User Accounts
• Individuals working for certificated
  organizations (i.e. Repair Stations, Foreign
  AMO's and 121, 135, 91K certificate holders with
  a Continuous Airworthiness Maintenance Program
  (CAMP)).

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Registration-Individual User Account Creation
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Registration-Individual User Account Creation

• Individuals who need to create and process Form
  337s and who are not affiliated with a
  certificated organization must
• Contact local FSDO to request Account User access
• Present current FAA certificates and government
  issued picture ID (drivers license, etc) for
  validation
• The FSDO requests Individual User Account access
  via a web account request form which, upon
  submission, sends an email to Support Central.
  This process is described in the next three
  slides.

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Individual User Registration-Step 1

• Access eForm 337 website at http//eformservice.fa
  a.gov/eForm337.aspx
• Click

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Individual User Registration-Step 2

• Select Individual Account Request

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Individual User Registration Step 3 User
Information Screen

• FSDO contact will complete the individual user
  request form and click the appropriate Submit
  button, correcting any data validation messages
  as necessary.
• Please ensure accurate contact information
  (phone/email) in case there are questions about
  the user request.

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Registration-Individual User Account Creation

• Support Central will create the individual user
  account and send an email containing the account
  name information to the industry user.
• A second email will be sent to the industry user
  with password information.
• The account will be active the next business day
  after the second email is received.
• Support Central will notify the FSDO that the
  account was created and the user was notified.

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Registration-Certificated Organization User
Account Creation
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Registration - Certificated Organization User
Account Creation

• The following slides provide basic information
  concerning the registration-user account request
  process for individuals working for certificated
  organizations (i.e. Repair Stations, Foreign
  AMO's and 121, 135, 91K certificate holders with
  a Continuous Airworthiness Maintenance Program
  (CAMP)).

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Certificated Organization User Account
Registration Process

• Access eForm 337 website at http//eformservice.fa
  a.gov/eForm337.aspx
• Click

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Certificated Organization User Account
Registration Process

• Select Certificated Organization User Account
  Request

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Certificated Organization User Account
Registration Process

• This screen contains information on the process
  for registering users under a Certificated
  Organization.

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Certificated Organization User Registration
Process

• Sample of Spreadsheet for users under
  certificated organizations.
• Please ensure accurate contact information
  (phone/email) in case there are questions about
  any user request.

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Certficated Organization User Account
Registration Process

• Industry organizational POCs are instructed to
  download and complete an organizational user
  account request spreadsheet for users at their
  organization who will use the electronic Form 337
  system.
• Upon receipt of an email with the completed user
  account request spreadsheet for any organization
  (i.e. Repair Stations, Foreign AMO's and 121,
  135, 91K certificate holders with a Continuous
  Airworthiness Maintenance Program (CAMP)), the
  identified field office staff will review and
  verify all the information provided and forward
  the spreadsheet with a statement approving the
  creation of these accounts to their local
  computer specialist who will forward the request
  to AVS Support Central. (Existing protocol
  dictates that Support Central will only accept
  requests for organizational account requests or
  changes from the local office computer
  specialist.)
• NOTE Changes (additions or removals) need to
  follow this same process.

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Certificated Organization User Account
Registration Process

• Once received, Support Central will begin the
  process of creating the user accounts. They will
  send out three email notifications per existing
  external user notification process as follows
• Two separate emails to each of the account users
  (one with the user id/account creation
  information and a separate email with the just
  the account password,
• Another joint email to you as the local office
  POC and to the original representative from the
  organization consisting of the names and
  confirming the accounts were created.
• Once a certificated organization's account is
  established, it is up to that organization's
  internal processes to determine task assignment
  and control.

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Digital Certificate
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Request a Digital Certificate Internal Customers

• An Electronic Digital Certificate is required as
  part of the eForm 337 system to
• digitally sign Block 3 for a Field Approval and
  in some instances Block 7 in accordance with
  other FAA guidance
• Digital Certificates (paid for by FAA/AVS) will
  be provided to those ASIs who will perform Field
  Approvals via an email invitation directly from
  the authorized Certificate Authority (TATI).
• Digital signatures provided by the FAA are for
  official use only. If an employee wishes to use
  the system as an external user (personal use)
  they must obtain an additional digital signature
  at their own expense.

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Digital CertificateInternal Customers

• Simply follow the instructions provided in the
  email invitation and the prompts provided by
  TATI.
• If necessary, local computer specialists can
  assist in the retrieving and installing the
  digital certificates onto the ASIs local
  computer workstations. However, detailed
  instructions and support are available from the
  https//ca.teamaskin.com secure website. This is
  a third party site and is not managed by FAA.
• Note Currently, there is also a Help Topic
  which can be accessed from the left navigation
  pane of the FAA Form 337 web page at
  http//eformservice.faa.gov/eform337.aspx.
  However, it is best to follow the instructions
  from the Team Askin Certificate Authority.

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Request a Digital Certificate External Customers

• An Electronic Digital Certificate is required as
  part of the eForm 337 system to
• facilitate digitally signing Blocks 3, 6, 7 and 8
  by various authorized persons (ASIs, DARs,
  mechanics, IAs, etc.) throughout the process
• A Digital Certificate request is made via the
  eForm website.
• Authentication/Digital Certificate Process cost
  is 29.50.
• Note Before they begin the purchase process,
  external users need to be prepared with your
  personal financial information. They will be
  allowed two (2) attempts to complete their
  authentication. If they cancel or timeout during
  the authentication process they will be charged
  the authentication fee.
• An Annual renewal fee of 28.50 will be charged 1
  year from the month of issue if the user wishes
  to retain the digital certificate.
• http//eformservice.faa.gov/eForm337.aspx

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Digital CertificateInternal External Customers

• VERY IMPORTANT-you must submit your legal
  signature name when requesting a Digital
  Certificate.

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Digital Certificate - External Customers

• Select Request Digital Certificate for Non-FAA
  Employees

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System Requirements
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System RequirementsInternal Customers

• The eForm Service is a web-based program.
  The current AVS computer baseline is compatible
  with the eForm Service. Although not expected,
  local computer specialists will assist in
  resolving any conflicts that occur due to the
  installation of other approved software. Detailed
  information concerning computer system
  requirements are provided in in System
  Requirements section accessed from the left
  navigation pane of the FAA Form 337 web page at
• http//eformservice.faa.gov/eform337.aspx

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Form Manager User Interface
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Internal - Form Manager

• As an ASI with Field Approval authority, you will
  receive emails notifying you that you have a new
  work task
• The Form Manager page is where you gain access to
  those eForm 337s (work tasks)
• The email text includes instructions on who sent
  you the eForm 337 for approval along with the
  Tracking

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Internal - Form Manager

• The eForm Service Form Manager screen is where
  ASIs manage each 337 package submitted by
  industry users

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Internal - Form Manager

• Go to eForm website - http//eformservice.faa.gov/
  eForm337.aspx
• Click

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Internal - Form Manager
eForm Service Form 337 Employee Site

• All Form 337 ASIs will see most of the links on
  this page, including Reports link for oversight
  purposes.
• However, some may not see the Individual
  Account Request screen link, depending on those
  selected by local management choices.

To access the system, click on the Electronic
Form 337 Access link.
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Internal - Form Manager

• Click
• Enter your AVS login ID and password
• This is the username/password that you enter when
  you sign on to your FAA computer.
• eForms login is registered with v-GO for Reduced
  Sign-On (RSO).

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eForm Service Form Manager
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Internal - Form Manager

• Detailed information concerning the use of the
  Form Manager is provided in the Help Topic
  section accessed from the left navigation pane of
  the FAA Form 337 web page at
• http//eformservice.faa.gov/eform337.aspx

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Technical Support Information
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Technical Support

• Support Central (OKC)
• Reset passwords
• Help with basic questions
• Problem escalation
• Field Support/Key Contact (FSDO)
• Primary form 337 questions
• Authorize new users
• Determine roles for users

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The End