Mediocrity leads to corruption Rampart Report

1
Mediocrity leads to corruption Rampart Report

• Sometimes sloppy police work looks like
  corruption.
• Chief Michael Boyd, Edmonton Police Service

2
Performance Management Should Address

• Legal Compliance
• Risk Management/Accountability
• Measuring Effectiveness
• Measuring Efficiency
• Priorities Alignment
• Measurement and Reporting Mechanisms
• Identify the blue flags (best practices)
• Identify the red flags (areas for improvements ,
  gaps, and hotspots)
• Meet the needs of the authorizing environment

3
The Toronto Police Service Organizational Perfor
mance Management STATCOM
4
Creating Public Value (The Strategic Triangle
---Moore)
5
Performance Management Is

• A way to check progress against objectives
• A process to inform decision-making
• A way to link actions to outcomes
• An opportunity for the organization to learn and
  progress
• Effective performance management will lead to
  performance improvement.

6
Priority Setting/Planning Cycle
Develop Priorities and Objectives
Assign Responsibilities for Objectives
Environmental Scan
Final (public) Report on Results
Develop strategies and Monitoring Plans
Annual Review of Results
Communicate Implement Strategies
Statcom
Monitor, Measure Report on Progress
7
MANAGING POLICE OPERATIONS Implementing the New
York Crime Control Model-Comp stat Phyllis
Parshall McDonald   Wadsworth Publishing 2002
8
Five Basic Principles   1)      Specific
Objectives 2)      Timely and accurate
intelligence 3)      Effective strategies and
tactics 4)      Rapid Deployment of personnel and
resources 5)      Relentless follow up and
assessment  Covey, All great people know what
they want to achieve.
9

• Commissioner William J. Bratton 1994
• 7 Priorities to 31,000 police officers.
•  
• Get guns off the streets
• Curb youth violence in the schools and on the
  streets
• Drive drug dealers out of NYC
• Break the cycle of domestic violence
• Reclaim the public spaces of NYC
• Reduce auto-related crime in NYC
• Root out corruption and build organizational
  integrity in the NYPD.

10
Key Points

• Timely basis Intelligence quarterly reports are
  not good enough
• Daily intelligence is necessary.Not only internal
  systems but also from public, media, probation
  etc
• Rapid deployment of personnel. CRU, TAVIS, CAPS
• Relentless follow up and assessment. Continue to
  measure and report.

Accountability breeds response-ability.
11
Implementing

• Prepare the command staff. Teach them what is all
  about.
• Involve the enabling authorities.
• Assess departmental systems and facilities
• The ability to produce crime data in a timely and
  accurate fashion. Preferably on a daily basis.
• Availability and accessibility of crime mapping.
• Availability of adequate meeting space.
• Establish time reduction or target objectives.
  Measure formally regularly (morning meeting,
  weekly crime meeting, bi-weekly Command meeting,
  1/4ly Unit commanders meeting).
• Prepare all members of the department.
• Implement set procedures and timings for
  measuring questioning, changing tactics.

12
Compstat Paradigm Shift

• From outputs to outcomes
• From incidents to problems
• From summary results to feedback
• From reaction to prevention
• From accountability for rules to accountability
  for problems solved
• From individual attribute-based performance
  evaluation to unit or agency performance
  management
• From intuition to data
• From isolation to integration

13
Levels of Performance ReviewToronto

• Executive dashboard (macro level) bi-weekly
• Divisional Statcom (unit level) bi-weekly
• Crime Management meetings (weekly)
• Unit commanders morning report (UCMR) -Daily
• Individual evaluation (WPPD) -Yearly
• Organizational year end

14
Monitor, Measure Report on Progress

• Statcom Mechanics
• Real-time reporting
• Daily, Weekly or bi-weekly accountability
  meetings
• Monthly public information releases
• Quarterly board meetings
• Annual strategy review

15
STATCOM ENTRY SCREEN
This is the main Statcom entry screen. To enter
into the program press the Unit Commander
bottom. This screen will open each time the
program has been activated.
Divisional Policing Command
16
ENTRY POP-UP WINDOWS
This pop-up window will appear to prompt the user
to select a Statcom Date. A date must be selected
from the list to access data
The system will activate all the internal data
tables and may return information pop-up windows
identifying absent data or a program error. Press
OK to continue into the program
17
STATCOM MAIN MENU
This is the main Statcom Menu. There are five key
areas for program reference and movement

• Switching Statcom Periods

• Primary Indictors

• Quick Review

• Exit

• Multi Media

• Searching the Database

18
MAIN MENU PRIMARY INDICTORS
This is a section of the Statcom Main Menu
Primary Indictors These are the areas that
are available for quick reference.
There are four folders which reveal the topics as
indicted by the tab. These tabs can be accessed
by clicking on each the appropriate tab. This is
the primary portal to the program
UNIT ENTRY - These are the areas divisional Units
are responsible for completing and forward to
their appropriate field command. Each data entry
area is available for Planner, Crime Analyst or a
member designated by the Unit Commander.
19
PERFORMANCE SCREEN
This is a the Performance Screen that is opened
by pressing the Performance Bottom as indicated
on the left. This Performance screen reviews your
unit performance records comparative to that of
the previous year.
The program is capable of projecting performance
data over the period of one year. This can be
done by opening the calendar, selecting a date
and committing the entry. The projection will
display in the projection data folder as
indicated.
Graph/Chart Selection
Calculates officer ratio from staffing reports
REVIEW will appear if the category is beyond
the Service mean average
20
PERFORMANCE SCREEN- Projection Screen
To operate the Projection feature Press the
Calendar Icon and select the date from the
calendar. The Unit and Field Avg. will project to
the selected Date.
Calendar Icon
The Projection will update both Area and Central
Field Folders. To exit without causing a
projection press EXIT. The Projection is not
saved or recorded and will only project over the
current year. An error message will appear if out
of date range.
21
Pressing the CRIME STATS bottom will open the
unit crime statistical screen.
The Crime Statistical screen includes the 7 crime
indictors and all Robbery sub categories. The
crime indicators features with a REVIEW indicator
for crimes that are above the Service mean
average. Mutli-charts are available for are
categories. Click on tab for appropriate chart.
Click on tab for Youth/Domestic Statistics
A Service Comparison is available for the current
year
22
Sick/Restricted Folder Details the number of
Sick, Restricted Leave of absence personnel
This indicates the total unit strength
Constable to Staff Sergeant.
Percentage of CRU/CIB to Primary Response
23
These ICAD statistics are based on a 2 week basis
as noted in the report date boxes
Adjustment statistics are calculated on the
deviation of Pending versus Response minutes
These bottoms will open the ICAD information as
indicate on the bottom Based on a 2 week
comparison.
24
These ICAD statistics are based on a 2 week basis
as noted in the report date boxes
This calculates the number of Different types of
Gun Calls
Data can be reviewed in graph form- Select Event
Description Type.
This box displays the type of gun calls as
indicated above Press arrow to move to next
record type
This area calculates the total service Gun Calls
via event description
25
These ICAD statistics are based on a 2 week basis
as noted in the report date boxes
This calculates the number of Different types of
Gun Calls
Data can be reviewed in graph form- Select Event
Description Type.
This box displays the type of gun calls as
indicated above Press arrow to move to next
record type
26
Number of Videos available of Unit.
To activate Video, double click on the Select
Video file
Unit Specific Videos
Videos are extracts form the Service Video
Service Unit and are categorized by the
appropriate Filed planning office.
Select by date and Type
Move through videos using arrows.
Select any Service Video file by Video, Source or
Date.
27
This area Unit Entry is for Unit input and
loading by dedicated Divisional. It includes
Unit Commander WPPD, Crime Management,
Statistical Information and the Sexual Assault
Audit. These areas will be completed and
electronically emailed to Central Field Planning
group email. It is suggested to complete all
areas and emailed at one time. Changes to the
database will be realized on the following
statcom date. Areas can be worked on and saved at
anytime during the process. These are the only
areas for unit input.
28
This is the Units WPPD for any given month. This
screen will repeat over each Statcom period. Make
changes by keying in information or deleing from
the file. The WPPD month will be highlighted in
Red
When all data is complete press Export Data
bottom. This will automatically open your email
with an attachment. Email to Central Field
Planning group email
The selection of a Priority will be placed in any
of the four positions and highlighted in the
information folder
Place comments in the area provided. Due to
storage limitations, press page up bottom for
further comments
Indicate self score by pressing appropriate score
bottom
29
UNIT ENTRY REQUIRED- The statistical Entry bottom
opens to this screen which contains 4 sub
folders. This folder includes Priority Beats and
Service Collisions. When the input field is
entered the bar graphs on the right will adjust .
Data Sub Folders
When all data is complete press Export Data
bottom. This will automatically open your email
with an attachment. Email to Central Field
Planning group email
30
UNIT ENTRY REQUIRED- This screen covers areas
such as Road Supervision, CIPS approvals, STOP
program and Fatality Victims.
SPECIAL EVENTS Folder This folder will house any
special events up to including 4 events. In the
event a Unit events totals exceed 4 the surplus
can be entered on the next Statcom update.
Year to Date total will be calculated for all
events.
31
UNIT ENTRY REQUIRED- This screen covers areas
such areas as F.I.S., Unit Stolen autos, Sexual
Verifications and the Divisional Sexual Assault
Audit.
Stolen Vehicles Reported year to date
To complete the Unit Sexual Assault Audit press
CHECK SHEET. The occurrence number for
verification we be in top right corner
32
UNIT ENTRY REQUIRED- This screen covers the
Divisional Sexual Assault Audit as indicated in
the City Auditors Audit.
The occurrence for review will be found on the
top right corner of this screen. This occurrence
will be selected at random and the following
questions will be answered YES if in compliance
or left blank if not applicable.
A comment section is available for unit comments
of explanation.
33
UNIT ENTRY REQUIRED- Once the Statistical Folders
are complete, press the EXPORT DATA bottom
which will prompt a pop up message as indicated
below, when pressed will automatically open the
crime Management Folder for completion
34
UNIT ENTRY REQUIRED- Upon completion of the data
entry, Pressing the EXPORT Data button which
will prompt your personnel email to open with the
data attachment. This attachment contains the
updates and will be consolidated with the main
database. The email should always be sent to the
Central Field Planning Group mail box. When
complete you may delete the sent email. An exact
copy can be made at anytime.
The other Statcom programs running in the Unit
will not have access to the information that has
been sent, rather the next Statcom update will
facilitate updates for these users.
35
This screen captures all of the unit complaints (
YTD) as of the Statcom date.
Due to the complexities of the P.S.I.S. system.
Occasionally a complaint is assigned as unknown,
meaning the complaint is associated to the unit
but the officer is unknown. Therefore, for the
purpose of maintaining integrity the unknown
complaint will be captured in G Platoon . Once
the platoon is known the change will be reflected
in the correct position. This in effect for both
Internal and External complaints
This area will calculate the Field totals and
comparative statistics to your unit.
36
This screen captures all of the unit complaints
both Internal and External ( YTD) as per the
Statcom date.
Areas highlighted in red indicate that the
complaint category is higher then the mean Field
average.
37
This screen captures Advance Patrol Training
attendance as well as the TPS 710 compliance
ratios
The APT statistics will reflect that of the C.O.
Bick College statistics. The percentage of
compliance is based on number of attendees versus
the number of personnel to be trained. A
projection feature is available to project your
attendance based on your current trends. Press
the calendar bottom, select a date and the
projection will appear on the right.
The TPS 710 compliance report is gathered once a
month and will be reflect on Statcom as such.
This compares the number of unit apprehensions to
TPS 710 submissions.
38
This screen captures Department of Justice
mandatory disclosure requires. This does not
replace the present DOJ spreadsheet found of the
Court Services website, however it assists with
streamlining the process.
When the screen appears it will display the unit
current DOJ cases as of the Statcom date
The area displays the data related to the
offence, including court and OIC.
An average of days retained at station prior to
submission to the courts.
This pull down will search every person charged
with a DOJ offence, regardless of disposition May
search amongst the various fields and commands.
To move through records use the arrow buttons
39
This screen captures the freedom of information
requests. This information is captured every two
weeks and in some cases due to the Statsocm
updates, maybe dated. Please verify with your own
internal resources. The overdue button will come
on when a request is beyond 21 days.
40
This screen captures your Unit Budget information
as indicated in the four categories. A targeted
and used is calculated utilizing a standard
deviation from the Unit pervious spending trends.
This email function can be used to email this
screen shot to any one of the users
preferences PLEASE BE REMINDED THAT THIS
INFORMATION IS CONFIDENTIAL AND SHOULD BE
CONSIDER AS MUCH.
A Unit Projection utilizes a standard Deviation
and can forecast a unit spending to any given
date within the year. It will be displayed in the
high lightened area
A year end project will provide assistance for
projected over spending by areas displaying in
red or the R letter will appear beside the
appropriate budget category.
41
(No Transcript)
42
(No Transcript)
43
(No Transcript)
44
Strengths and Weaknesses

• STRENGTHS
• Planning, prioritizing, assigning, and tracking
  initiatives
• Identifies established and emerging crime trends
• Targets resources to trends
• Provides timely accurate intelligence
• Improves communications internally and externally

45
Strengths and Weaknesses

• STRENGTHS
• Encourages effective tactics that deal with root
  causes
• Supports rapid deployment
• Real-time progress measurement
• Relentless follow-up and assessment
• Transparent accountability

46
Strengths and Weaknesses

• WEAKNESSES
• Complex roll-out
• Can be resource intensive
• Resistance
• Inconsistencies in data collection models
  (StatsCan)