What to do when a device is lost or stolen

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What to do when a device is lost or stolen
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• Realizing your mobile device has been stolen is a
  sickening feeling, and often one that elicits
  panic.
• As challenging as it may be, you must remain calm
  so you can take the necessary steps to retrieve
  the device, or at least keep your data protected.
  
• You may never see your phone again, but youll
  know that your personal information is safe from
  those who would abuse it.

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Let the Right People Know

• The first thing to do is to let the authorities
  know your mobile device was stolen. File a report
  with the policenot only is this helpful for
  insurance purposes but it also increases recovery
  chances. Let your cellular provider know as well
  in case youre dealing with charges and calls you
  did not make.
• File a claim with your insurance company to get
  started on securing a replacement device, and let
  your employer, family, and friends know about the
  theft.

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Track the Device

• One of the best things you can do is to track
  your device with its tracking feature. Whether
  you set up this feature depends on which device
  you own. For example, the iPhone requires you to
  set up the Track My Phone feature, while
  Androids Device Manager allows you to track your
  device without having to configure first.
  Tracking services use a GPS signal to show the
  area your device is located on a map. This is
  vital information to give the police.

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Prevent Personal Info Access

• The next step is to prevent the thief from
  accessing your personal information. Visit the
  websites of the apps you use to see if you can
  log out and otherwise de-register. Change your
  passwords as well. Preventing data access also
  varies by device, for example Blackberry has a
  Blackberry Protect website that allows you to
  lock your device and change your password, view
  your device location, delete all of your data,
  flag the device as stolen, and more.

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Deactivate

• Deactivating your device means you wont be able
  to track it, however these functions as a viable
  last resort if recovering your phone isnt
  possible. It prevents the thief from obtaining
  your personal information and making charges on
  your accounts. It also prevents the thief from
  resetting the device and adding a new SIM card.
  Again, you will no longer be able to communicate
  with your device, but its a good protection
  option while you wait for a replacement.

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Additional Tips

• Confronting a thief, yourself is not recommended.
  However, you can and should take the following
  steps to ensure your device isnt stolen in the
  first place
• Never, ever leave your device unattended, whether
  on a restaurant or bar table or shop counter.
  Your device is an investment, so why leave it
  within reach of thieves? As the FCC notes, most
  mobile device thefts are crimes of opportunity.

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Additional Tips

• Be aware of your surroundings. Keep your device
  out of sight when in less-than-ideal
  environments, and if you must use it, do so with
  both hands. Treat the device the way you treat
  your walletyou wouldnt go waving your wallet
  around, would you?
• Set a passcode to keep personal data protected.
  Your device is likely full of contact
  information, private messages, and apps
  containing credit card numbers, so be sure to set
  a unique passcode and keep thieves out.

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• Unfortunately, as long as the mobile device black
  market exists, your phone, tablet, or smartwatch,
  is a target. Be smart about where you use it,
  take steps to keep it as secure as possible, and
  stay informed about the latest security tips. The
  newer your device is, the bigger a target it will
  be, so keep that in mind as well.

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