The Healthcare Industry and Call Answering Services

1
The Healthcare Industry and Call Answering
Services
a partnership made in heaven
2
How Do They Work Together?

• If youve never thought about it before, it may
  seem like an obvious match. To be honest with
  you, it is.
• Considering the way that hospitals work already,
  theres no real change other than the question of
  who is answering the phone.
• This means that whoever answered the phones
  before, is now freed up to assist in other
  meaningful ways.

3
Saving Research Time

• While communicating is important in any industry,
  valuable time is often lost on the administrative
  tasks of phone interaction.
• Not only is every minute important when it comes
  to research, but each minute wasted could
  represent any number of lives waiting for a cure.
• Call center services give professionals the
  ability to spend time on their expertise. This
  makes life better for everyone.

4
The Ability to Keep Trying

• What do you do if you must have an answer but
  cannot get hold of the individual with the
  information?
• One answer is to sit at the phone all day trying
  to contact them. Unfortunately, this means
  missing out on the important work itself.
• A call-back center will do everything they can to
  make contact with the person and get the
  information needed. Even if it takes all night.

5

• Helping with a Faster Diagnosis

• Nobody enjoys being sick and especially when
  there seems to be no end in sight.
• Call centers allow for quick and easy passing of
  information from one hospital to another. This
  means quick delivery of information even during
  off hours.
• This cuts down the number of days that any
  patients goes undiagnosed. Not only is this good
  for the patient, but it means better allocated
  resources.

6
A Professional Quality of Service

• High-level professionals expect to do business
  with other high-level professionals.
• Those who understand the importance of their work
  and how its done are able to help other
  professionals look good.
• Medical call center staff are trained to handle
  the needs of an entire hospital or research. This
  means professionals working with other
  professionals.

7
Offering More Time with the Patients

• While handling the administration of a hospital
  is of utmost importance, doctors and nurses have
  been trained for other things.
• Patients are the reason that we have hospitals
  and do research. Doctors need to be spending as
  much time with them as possible.
• A professional inbound call center offers doctors
  more time with those that have pressing needs,
  while assuring the details are taken care of as
  well.

8
Giving Your Doctors a Rest

• Doctors may be well-paid, but there is a reason
  for that. Namely that they have very little time
  for themselves.
• Left unchecked and your doctors can began to
  experience work fatigue. This means a potential
  loss in quality care.
• Through the use of a good call center, a doctor
  can take a much needed break while still staying
  in the loop.

9
Offers an Extra Degree of Freedom

• As nice as any doctor may be, no-one wants to be
  contacted directly by patients once theyve left
  the hospital.
• While its important to be stay appraised of a
  patients status, giving out a personal phone
  number is often a recipe for a headache or worse.
• Any doctor can use the call-center as their
  personal contact number. This gives patients an
  avenue of contact while maintaining professional
  distance.

10
Its Better, Because Its Better for You

• Just like the medical facilities they assist,
  call centers have come a long way.
• With technological advances and new insights on
  how to better do business, call-centers have
  become more and more valuable to all industries.
• The question is no longer how you can benefit by
  using a call-center, but rather what you are and
  your clientele are missing out on by not using
  one.

http//www.answerunited.com