Multi-Card Solutions Purchasing Card Travel Card eVA electronic payments tool (vPayment)

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Multi-Card SolutionsPurchasing CardTravel
CardeVA electronic payments tool (vPayment)
GE CPS - Payment Services
The Commonwealth of Virginia Payments Provider
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Agenda

• Introductions
• GE experience and innovation what makes us
  different
• MasterCard International its all in the data
• Individualized Account Management customized
  service
• Technology demonstration NetApps, NetService,
  SAM
• Technical integration costs and support
• Flexibility comprehensive, customized solutions

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Experience and Innovation

• Experience
• GE has 30 years experience in card industry
• Issued 100 million credit cards
• GE has one of the largest programs
• Strong industry experience

• Product Features
• Unsurpassed acceptance 24 million MasterCard
  locations
• Interface to financial systems
• Free consulting to drive results
• SWAM reporting
• Quality service

• Technology
• Daily data
• Internet reporting from agency level to
  rolled-up for entire organization
• Robust real-time cardholder maintenance
• vPayment patented

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Key Differentiators/Why GE?
Maximize Program Efficiency

• Not just a bank - Best practice sharing and
  extensive GE expertise
• Leading-edge technology and reporting
• Free consulting services
• At the Customer For the Customer Six Sigma
  Quality
• Flexible to meet your needs
• Extensive global relationships and reach

Maximize Financial Benefits

• Cost reduction through automation of program

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Acceptance

• 24 million merchant acceptance locations in more
  than 220 countries territories
• Five years of double digit growth amounting to 3X
  more acceptance than the previous COV vendor
• More than 900,000 ATMs in over 100 countries
• MasterCard/GE solution captures 999 lines of data
  with up to 120 characters per line
• Large ticket transaction discount ratemust also
  pass level 3 data

Higher acceptance more data More data
improved negotiations It all adds up to a higher
rebate
Information provided by MasterCard
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Programs

Executive card Rewards program Comprehensive insurance Free primary car rental insurance Cardholders pay on-line or by phone Hotel Folio NO F/X fee bank mark up Eliminate POs MCC/cardholder controls Accurate cost coding Tracks preferred supplier spend Sales and use tax Temp help 1099/MWOB data Pre-Auth Digital end-to-end PO number, accounting data, buyer name automatically captured Fully hands free process Unique time and dollar range limits on specific transactions
Travel
Purchasing
vPayment
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Travel Card Benefits
Track Spending, Monitor Policy Compliance and
Improve Vendor Negotiations
Cardholder Convenience, Company Controls,
and Ease of Administration

• Strategic Account Management reporting system
• Gains Travel Card Rewards
• Global data roll-up
• Customized plastic and messaging
• Pre-population of all expense reporting
  packages
• Delinquency, exception and standard reports
• Query Wizard

• Flexible controls at the cardholder level
• Unsurpassed merchant acceptance
• Reduction or elimination of cash advances
• Flexible billing and payment option
• Ghost, special purpose, and meeting planner
  accounts

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Travel Card - Competitive Benefits
Executive Travelers Executive card and concierge services
Cardholder Security MasterAssist medical protection MasterRental primary auto rental coverage RoadAssist roadside assistance MasterTrip travel assistance MasterLegal referral service 24-hour emergency card and cash replacement
Insurance Coverage Free primary car rental insurance Luggage insurance5,000 Travel accident insurance 500,000 common carrierdefault

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Travel Card - Flexible Services

• Special Purpose Accounts
• Central billing option for non-standard
  transactions, including expenses for interviewees
  and infrequent travelers.
• Meeting Planner Accounts
• Central billing option for non-standard, large
  ticket, high frequency purchases involved in
  booking meetings. Can also use Controlled Value
  Cards and vPayment On-Demand.
• Airline Credit Control Account
• Billing option that allows for credits from
  individual accounts to be stripped and posted to
  a central account. This option eliminates both
  the need to reimburse cardholders and delinquency
  issues surrounding the posting of airline credits
  to individual accounts.

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Travel Card - What Is Hotel Folio?

• Captures detailed hotel spend data
• Room rate, incidentals, movie rental fees
• Track spend by MCC code
• Commonwealth of Virginia Benefits
• Improves policy compliance efforts
• Improves rate negotiation efforts
• Maintain years of travel spend for audit
  compliance
• Cardholder Benefits
• Streamlines expense reporting process
• Reduces/eliminates need to manually enter hotel
  expense data

Availability may vary with expense reporting
provider
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Purchasing Card - Benefits
Cardholder convenience, company controls and ease
of administration
Track spending, monitor policy compliance, and
improve vendor negotiations
Streamline your audit, reconciliation, and
accounting processes

• Daily data
• Cost center detail
• Custom mappers and MCC code mapping
• Customer code at POS
• Import and export capability
• Review, approve and authorize workflow

• Line item detail
• 1099, MWOB reporting, and SU tax tracking
• Detailed reporting and Query Builder
• vPayment with patented technology

• Flexible controls at the cardholder level
• MCC, transaction /, daily, and monthly limits
• Ghost, special purpose, and meeting planner
  accounts

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Purchasing Card - Best Practices

• 3-pronged approach
• Plastic, Ghost Cards, vPayment
• Opportunity analysis
• Who should get cards?
• Supplier analysis
• Best payment method
• Set goals and measurements
• Automate as much as possible
• Audit through enhanced reporting

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Purchasing Card - Dedicated Supplier Sign-up and
Strategy

• Our supplier strategy team eliminates obstacles
  during the initial sign-up effort
• Liaisons with merchant acquirers to coordinate
  supplier initiatives
• Supplier seminar opportunity available
• Web-based merchant sign up

• Total number of merchants now passing Level II or
  III data 2.9M
• Total number of Level III suppliers (U.S. based
  merchants) has increased from approx. 73K (1Q02)
  to 150K (1Q05)

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Technology - Strategic Account Management (SAM)

• Comprehensive web-based online reporting/query
  functions
• Manage corporate purchasing card and e-settlement
  programs on one platform
• Transaction review and accounting
• GL interface with your financial or ERP system
• Global data roll-up to single reporting currency
• Customized to your brand and organization
• Direct link to NetService

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Technology NetService

• Program Administrators
• Detailed transaction information in
  Real-Time
• Monitor and manage all company accounts
  online
• Secure 24x7 access
• Increased control, security and productivity

• Cardholders
• View and print personal statements
• Web self-service
• Pay account balance
• Dispute charges online
• Productivity

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Technology - NetApps

• Web-based solution
• Safe and secure
• Time saving tool
• Increased control
• Built-in workflow
• Improved accuracy
• User friendly
• Tracking tool

Digitize and streamline new cardholder
applications
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Implementation Schedule
Measure and Improve
Roll-Out
Transition
Origination
Design

• Approve program details
• Sign program agreement
• Assign national account manager

• Assign implementation manager
• Deliver cardholder data to GE CPS
• Identify key merchants and agencies
• Initialize supplier strategy
• Hold discussions on card options, security,
  training, and profiles
• Gather and validate data
• Assign information technology analyst

• Execute contract
• Process cardholder data
• Produce and mail plastic cards
• Train program administrator
• Install software
• Develop usage policies

• Review decline reports
• Adjust cardholder profiles
• Identify further metrics
• Test and support reporting software

• Transfer account servicing to client relations
• Identify growth opportunities
• Conduct strategic planning

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Card Customization
Commonwealth of Virginia artwork can be stamped
on a semi-custom card or you can create a fully
customized card based on artwork representing
company culture. Examples Corporate HQ,
products, logo, pattern, website design, global
images.

• Detailed account summary information
• Previous balance
• Purchases
• Credits
• Payments
• Account numbers

Sample Statement Messages Use the Commonwealth
of Virginia MasterCard for all transactions below
2,500. To date total savings are 2M by
eliminating the paper processes.
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Service - Organized Around Your Needs
Client Relations Representatives

• Single point of contact
• Specialized support team
• Emergency cardholder assistance
• Efficient fraud prevention
• Rapid dispute resolutions
• Signing up your preferred suppliers
• Program customization

Consultant
Implementations
Each COV Entity
National Account Manager
Supplier Sign-Up
Business Development Manager
Customer Service
Accountability drives results!
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Service - Training

• Multiple site options
• Program administrators or cardholders
• Flexible schedules
• Live
• Online
• Web-based

20 GE October 13, 2004
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Service - Consulting New tools, new heights

• Beyond traditional purchasing and travel
  functions
• Higher efficiency and higher performance
• Free training and project management
• Optimize your team and program effectiveness

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ConclusionNext Steps

• First Speak with Valerie Smith at COV
  804-371-7804 valerie.smith_at_doa.virginia.gov
• GE Contacts
• Greg Hamilton GE Public Sector Sales
  303-617-9171 greg.hamilton_at_ge.com