Facing the I.T. Worker Shortage

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Facing the I.T. Worker Shortage
Ed Janairo Council of State Governments
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Council of State Governments

• National, Private, Non-Profit Association
• Headquarters in Lexington, KY
• Membership from all three Branches
• Provide Means of Communication for State
  Policymakers
• Provide Research for Lawmakers and Staff

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State I.T. Personnel Study

• Severity of Shortage
• State Responses
• In Conjunction with NASIRE

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State I.T. Personnel Study

• The Problem
• What should be done
• What has been done
• Highlights of State Programs
• Other Resources

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The ProblemGeneral I.T. Worker Shortage

• 1st ITAA Study 346,000 Vacancies
• Now 600,000 to 800,000
• 1.3 million more Core IT Positions to be filled
  over ten years
• 3.2 million new IT jobs of all skill levels

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Difficult to Recruit

• Nearly all States report a shortage

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Retention

• High Turnover Rates

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Outsourcing

• Long Term Functions Outsourced

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Why States have Recruiting Difficulties
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Salary Disparities Computerworld Survey

• Government salaries at least 10 less than
  national average
• Example DBA
• Avg. Government 55,288, 19 less
• Avg. All Industries 68,168
• Avg. Highest Paid Industry gt 100,000

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Where State I.T. Workers Go when they leave a
state agency

• Commonly Cited Destinations

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What Should States Do?Suggestions by the States

• Bring Salaries Near Market Levels
• Streamline Hiring Processes
• Create Unique Pay Structures for IT Workers
• Train from within
• Implement and Highlight New Technologies

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Marketing Government Jobs

• 35-40 Hour Work Weeks
• Flexible Work Schedules
• Telecommuting
• Retirement and Health
• Public Service
• Job Security

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http//www.informationweek.com/731/salsurvey.htm
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What States Have Done

• In order to RECRUIT better

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Specific Changes Made States

• Reported in CSG survey
• Some Recognized as Best Practices by the NASPE
  and IPMA

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Changes Oregon

• Information Systems Cooperative
• Pooled Resources of Several Agencies

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Changes Oregon

• Cooperative of Nine State Agencies
• Dept. of Administrative Services
• Dept of Consumer and Business Services
• Dept of Corrections
• Dept of Revenue
• State Parks
• Transportation
• Judicial
• Human Services
• Employment

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Changes Oregon

• Ongoing Evaluation of Employee Satisfaction
• Continuous Training of In-House Talent and
  Welfare to Work candidates
• Full-time Technical Recruiter
• Wed I.T. and Human Resources
• http//www.OregonITJobs.com

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Changes Wisconsin

• Information Technology Advisory Board
• Inter-agency Cooperative
• Broadbanding Collapsing 7 Classifications
• Discretionary Compensation Adjustments
• Uniform Job Classifications
• Web-based Job Candidate Database
• Online Application and Certification
• Reduced Hiring Time
• Full-time IT Recruiter
• http//itcareers.state.wi.us

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Changes Kansas

• Incentive Pay Program
• Signing Bonuses
• Up to 3000
• Recruitment Bonuses
• 500
• Mission Critical Skills Bonus
• 10-13 of Annual Pay

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Changes Kansas

• Skills Acquisition Bonus
• Up to 10 Annual Pay
• Mission Critical Project Bonus
• Up to 10 Annual Pay
• Turnover Has Decreased

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Changes Missouri

• The Advantage Missouri Program
• Student Loan Forgiveness Program
• Vocational, Community, Four-Year
• Targets High-Need High-Tech Areas
• 1 Yr. Work in Missouri 1 Yr. Forgiveness

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Changes Delaware

• Proposed I.T. Fellows Program
• Temporary High Profile Mgt. Positions
• Working Sabbatical for Accomplished Managers in
  other State Agencies
• Prestige and Peer Recognition

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The Future . . .

• Next few years still tight labor market
• Pace of technological change an obstacle
• Growing increase in I.T. students
• Emphasis on Vocational Education
• www.Go4IT.gov
• New sources of I.T. workers
• Dept. of Commerces Digital Workforce Report

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Other Resources

• ITAA/Virginia Tech Report
• Computing Research Association Report
• Natl Assoc. of State Information Resource
  Executives (NASIRE)

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Council of State Governments

• 2760 Research Park DriveP.O. Box
  11910Lexington, KY 40578www.csg.org