Travel Management at a Small to MidSized School

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Travel Management at a Small to Mid-Sized School

• Presented by
• Carol Schnitzer Skidmore College
• Tina Mower John Rose Marathon Travel
• Kim Delevett Anna DiMaggio Southwest
  Airlines
  

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Presentation Format

• Skidmore Colleges evolution from an on-site
  agency to off-site
  
• Marathon Travel presentation
• Southwest Airlines SWABIZ presentation
• QA

3
Where We Were

• In 2003 we had an on-site travel
• agency for over a decade

4
Industry Changes

• Elimination of airline ticket commission to
  travel agents
  
• Missed opportunities of airline-specific third
  party Internet sites
  
• Greater convenience of 24/7 on-line reservations
  systems
  
• Rapid growth and passenger acceptance of
  Southwest Airlines

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We Hired a Travel Consultant

• Larry Handel of Campus Travel Management
  www.campustravel.com
  
• CTM provided travel data collection from
  incumbent agency
  
• The analysis of this data indicated that a major
  change was necessary not a single Southwest
  ticket was purchased by the on-site agency

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Transition business model

• An RFP was won by a leisure travel company who
  agreed to maintain the on-site agency
  
• This relationship was relatively short lived due
  to the agency being unable to capture the leisure
  travel of students and employees and hence not
  enough commission money to justify the on-site
  agent salary

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Back to the Drawing Board

• Elimination of on-site agency
• Start of relationship with Marathon Travel and
  Travelport online booking tool
  
• Local travel agency for train tickets and second
  option to faculty and staff
  
• SWABIZ

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Travel Web Page is Key

• SWABIZ is to be checked first as pricing is
  usually the most economical
  
• Marathon Travel contact info is posted primary
  agency air, hotel, car rentals
  
• Local travel agency for train tickets
• www.skidmore.edu/administraion/travel

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Manage Your Incoming Travel

• Negotiate business rates with all local hotels
  we e-mail this list to our staff yearly
  
• Secure rates with local car rental we are able
  to get state contract rates at our local
  Enterprise along with drop off at the College
  

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Marathon Travel A Great Fit for College Travel

• Dedicated toll free number Skidmore Travel desk,
  how may I help you?
  
• Travelport online booking tool in place of
  Orbitz, Travelocity, etc. Low Fare Guarantee
  
• ISIC cards for international student travel
• Marathon holds a Skidmore p-card and posts
  directly to our General Ledger
  
• Reporting
• Can be used for personal travel as well

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Who We Are
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About Marathon Travel

• Marathon Travel is a wholly owned subsidiary of
  AIG Travel Services, Inc., a member company of
  American International Group, Inc.
  
• 57 years of travel management experience
• American Express centurion affiliate office
• Specializes in the Collegiate Travel Market
• Operates 24/7

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Our Clients Include

• American University
• Columbia University
• Drexel University
• Princeton University
• Skidmore College
• Temple University

University of Alaska University of Arkansas for M
edical Sciences (UAMS) Vanderbilt University Wil
liams College

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We Deliver

• Average airfare 3 below nationalaverage
• 9 of tickets reissued for lower fares
• 5 of clients rely on our 24-hourservices
• Performance Guarantee and Low Fare Guarantee

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Travel Insurance

• Marathon Travel, a member company
• of AIG
• Business Travel Accident
• Student Medical Insurance
• Travel Insurance
• Foreign Package Policies
• Full array of global insurance products

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Innovative Cost Containment
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Controlling Cost

• Airfare negotiations
• Preferred hotel program
• Rental car discounts
• Low Fare Guarantee
• Fare shopping (72 websites)
• Ticket reissues when airfare rates decrease
• Quality assurance

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Our American Express Affiliation

• Brand Recognition
• Worldwide Customer Service
• The Power of the Network
• Negotiation Power and Expertise
• Innovative Technology
• Discounted Hotel Car programs

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Value Added Services
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Emergency Travel Assistance

• Making last-minute travel changes
• Replacing lost passport/travel documents
• Locating or replacing lost luggage
• Locating the nearest embassy/consulate
• Message relays
• Locating a translator or interpreter

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Emergency Medical Assistance

• Medical referrals
• Emergency prescription replacement
• Dispatch of doctor or specialist to hotel
• Medical evacuations or transportation
• Repatriation of mortal remains
• Visitor to bedside of hospitalized member

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Worldwide Travel Assistance

• Currency conversion or purchase
• Up-to-the-minute weather and travel delay reports
  and travel/medical advisories
  
• Translator or interpreter assistance
• Ground transportation upon arrival
• Visa/passport requirements

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Concierge Services

• Restaurant referrals and reservations
• Theater, music, sporting event tickets
• Golf reservations and referrals
• Floral services
• Gift selection and delivery
• We operate 24/7 to fulfill all of our clients
  needs, day or night

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Technology
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Online Booking Tool - TravelPort

• Easy for your staff to book travel
• Policy and preferred vendor integration
• Seamless service through single point of contact
• Flexibility and control
• Useful data management
• Lower costs

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Online Adoption

• Training
• Train the trainer
• WebEx trainings

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Customized Reporting
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• Marathon Travel offers iBank, a new
• electronic version of monthly/quarterly
• reports. iBank Travel Management is a
• web-based management reporting
• service designed to address the needs of
• your corporation and to better
• manage travel expenditures.

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Implementation,
Account Management Training
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Implementation
Account Management

• Dedicated implementation team
• Experienced project coordinator
• On-going account management team
• Tenured team with an average of 15 years of
  experience
  
• Attendance at University/College vendor showcases

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Customer Training

• On-line and on-site information sessions to
  educate travelers/arrangers
  
• Provide on-going Train the Trainer type of
  educational sessions
  
• Dedicated and tenured team of Trainers

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Superlative, 24-Hour Customer Service
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Dedicated Staff Phone Numbers

• Dedicated reservation team
• Dedicated 800 and local number with customized
  greeting
  
• Dedicated Account Manager

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Service Anytime, Anyplace, Anywhere

• Marathon Travel owns and operates a
• 24/7 call center. This allows your faculty
• and staff to make reservations and handle
• travel concerns directly through Marathon
• Travel.

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Why Marathon Travel is a great fit in the
Collegiate Market

• Experience. We work with over 50
  Colleges/Universities
  
• Low fare guarantee
• Online Booking Tool with policy and vendor
  integration
  
• 24/7 assistance
• Provides onsite and WebEx trainings
• Dedicated phone numbers staff
• Fly America Act certified

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Welcome toSWABIZ
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HAVE YOU LOOKED AT US LATELY?
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KEEP IT SIMPLE!
24-hour advance checkin Only Boeing 737s Same s
eat configuration Flexible reuse of funds
no penalties!
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WHATS NEW?

• 35 years and still flying high!
• New cities
• Denver
• Washington-Dulles
• San Francisco!
• Wright Amendment
• ATA Codeshare

Washington-Dulles
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SWABIZ Our Corporate Product

• Its FREE. Its simple. It works.
• Lowest of the lowest fares
• Reporting
• Traveler Tracking
• Car/Hotel
• Ghost Card
• Internal Reference Number
• 24-hour support

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SWABIZ Benefits Whats in it for the Travel
Manager?

• No fees
• Full content
• No contract or productivity commitments
• Control over car/hotel travel policy
• Traveler tracking
• Ghost cards

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FULL CONTENT ON SWABIZ

• SWABIZ GDS
• SEA LAS 99 128
• -- OAK/SFO 79 111
• -- PHX 99 129
• -- SJC 79 111
• -- SLC 79 121
• -- SMF 79 121

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SWABIZ -- Whats New?

• Automated export of data
• Parent/Subsidiary
• Book-on-Behalf
• More with YOUR feedback!

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Thank you for flying Southwest
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Benefits of the Marathon and SWABIZ Partnership

• Excellent customer service dedicated reps
• Control over your travel program
• Lowest Fares
• Data is your ticket to FREE tickets and other
  benefits
  

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QUESTIONS?