Receipting Error Analysis - Pan India - Dec 09 to Mar 15, 2010

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Receipt Error AnalysisDec 09 to March 15,
2010PAN INDIA VF
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Error age from Dec 09 to March 15, 2010

• Error age calculated AOM wise for total errors
  PAN India (Total 2206) from Dec 09 till March 15,
  2010
• Shruti has maintained minimum error level of
  1.13 followed by Riji 2.18 Greeshma 3.08
• Followed by Sanjeev 5.12, Hema 5.17 Aman
  5.94
• The error level for Madhavi 17, Sudharsan 15.68
  Deepak 10.83 are on higher side
• Followed by Archana Vivek 9.88 each, Neha
  7.66 Parimal 6.44
• Central Chattisgarh have maximum 375 Errors,
  followed by TN_1 346, Punjab 239, Karnataka,
  Delhi, Jaipur 218 errors.
• Branch wise Chennai leads the chart with 160
  Errors followed by Raipur 141, Jalandhar 98,
  Jaipur 95, Indore 92, Pune 81, Kolkate 76,
  Ludhiana 57, Bhilai 56 Bhuvneshwar 54.

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Receipt Error Analysis Region/AOM wise
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Receipt Error Analysis Region/AOM wise Cont
2,
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Receipt Error Analysis Region/AOM wise Cont
3,
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Receipt Error overall Analysis gt 10 Errors
Remarks Dec-09 Jan-10 Feb-10 15-Mar-10 Grand Total
Amount Collected towards 245 218 174 110 747
Overwrite with out Cust Signature 243 126 96 36 501
Agreement No Mismatch 70 71 40 32 213
Receipt Written in Pen/Pencil 37 66 63 46 212
Receipt not Received 59 19 30 1 109
Challan Amount Mismatch 32 18 31 8 89
Customer signature not available 16 24  19  10 69
Challan not Received 12 27 17   56
Bank ID Mismatch 10 8 6 11 35
Receipt Amount Mismatch 11 11 10 1 33
Bank Seal Not Available 3 3 1 9 16
Chq mention as cash 12 3     15
Pan card xerox not received   9 4   13
Customer name mismatch   4 7 1 12
DD mention as cash 5 5 2   12
Pan card xerox copy not available     5 7 12
Receipt Date mismatch 12       12
Cheque mention as Cash 7 1 3   11
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Receipt Error overall Analysis Major 10 Errors
Details -1
Amount Collected towards Amount Collected towards
MADHAVI DOSAPATI 152
SUDHARSAN 117
DEEPAK 93
VIVEK KUKRETI 78
NEHA LOHIA 58
ARCHANA 50
AMAN SHARMA 48
HEMA P K 40
PARIMAL KUMAR 40
GREESHMA 29
SANJEEV BISHT 21
RIJI 12
SHRUTI 9
TOTAL 747
Overwrite with out Cust Signature Overwrite with out Cust Signature
MADHAVI DOSAPATI 89
ARCHANA 78
NEHA LOHIA 54
VIVEK KUKRETI 48
SUDHARSAN 46
PARIMAL KUMAR 44
SANJEEV BISHT 38
AMAN SHARMA 32
DEEPAK 29
HEMA P K 24
RIJI 12
GREESHMA 5
SHRUTI 2
TOTAL 501
Agreement No Mismatch Agreement No Mismatch
DEEPAK 44
SUDHARSAN 35
MADHAVI DOSAPATI 29
ARCHANA 18
VIVEK KUKRETI 18
NEHA LOHIA 17
AMAN SHARMA 16
HEMA P K 10
PARIMAL KUMAR 8
SANJEEV BISHT 8
GREESHMA 6
RIJI 4
TOTAL 213
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Receipt Error overall Analysis Major 10 Errors
Details -2
Receipt Written in Pen/Pencil Receipt Written in Pen/Pencil
MADHAVI DOSAPATI 29
ARCHANA 28
DEEPAK 28
NEHA LOHIA 23
SUDHARSAN 23
SANJEEV BISHT 19
AMAN SHARMA 17
VIVEK KUKRETI 17
HEMA P K 12
PARIMAL KUMAR 11
RIJI 4
SHRUTI 1
TOTAL 212
Receipt not Received Receipt not Received
SUDHARSAN 63
VIVEK KUKRETI 10
ARCHANA 6
DEEPAK 6
MADHAVI DOSAPATI 6
HEMA P K 5
NEHA LOHIA 4
SHRUTI 3
GREESHMA 2
PARIMAL KUMAR 2
SANJEEV BISHT 2
TOTAL 109
Challan Amount Mismatch Challan Amount Mismatch
SUDHARSAN 19
ARCHANA 10
GREESHMA 9
MADHAVI DOSAPATI 8
PARIMAL KUMAR 8
VIVEK KUKRETI 8
DEEPAK 6
SHRUTI 6
NEHA LOHIA 5
HEMA P K 4
AMAN SHARMA 2
RIJI 2
SANJEEV BISHT 2
TOTAL 89
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Receipt Error overall Analysis Major 10 Errors
Details -3
Customer signature not available Customer signature not available
AMAN SHARMA 5
ARCHANA 5
DEEPAK 9
HEMA P K 7
MADHAVI DOSAPATI 15
NEHA LOHIA 1
PARIMAL KUMAR 5
RIJI 1
SANJEEV BISHT 2
SUDHARSAN 7
VIVEK KUKRETI 12
TOTAL 69
Bank ID Mismatch Bank ID Mismatch
MADHAVI DOSAPATI 18
SANJEEV BISHT 6
VIVEK KUKRETI 6
SUDHARSAN 4
PARIMAL KUMAR 1
TOTAL 35
Challan not Received Challan not Received
ARCHANA 10
GREESHMA 10
RIJI 7
HEMA P K 6
SANJEEV BISHT 5
PARIMAL KUMAR 4
MADHAVI DOSAPATI 3
VIVEK KUKRETI 3
DEEPAK 2
NEHA LOHIA 2
SUDHARSAN 2
AMAN SHARMA 1
SHRUTI 1
TOTAL 56
Receipt Amount Mismatch Receipt Amount Mismatch
AMAN SHARMA 2
ARCHANA 4
DEEPAK 2
GREESHMA 2
HEMA P K 1
MADHAVI DOSAPATI 3
PARIMAL KUMAR 3
RIJI 1
SANJEEV BISHT 3
SUDHARSAN 5
VIVEK KUKRETI 7
TOTAL 33
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Receipt Error overall Analysis AOM wise
AOM Dec-09 Jan-10 Feb-10 15-Mar-10 Grand Total
MADHAVI DOSAPATI 116 80 71 108 375
SUDHARSAN 134 89 71 52 346
DEEPAK 111 49 65 14 239
ARCHANA 74 73 57 14 218
VIVEK KUKRETI 79 74 51 14 218
NEHA LOHIA 62 35 62 10 169
PARIMAL KUMAR 60 48 19 15 142
AMAN SHARMA 47 46 25 13 131
HEMA P K 36 25 37 16 114
SANJEEV BISHT 29 48 30 6 113
GREESHMA 18 34 10 6 68
RIJI 11 22 9 6 48
SHRUTI 9 8 7 1 25
Grand Total 786 631 514 275 2206
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Overall Observation on Errors

• Out of 2206 Errors 33.86 Errors (747 Nos) are
  with Remark Amount Collected Towards in region
  Central Chattisgarh, TN_1, Punjab, Delhi
  Rajasthan.
• followed by 22.71 Errors (501) with remarks
  Overwrite without customer signatures in region
  Central Chattisgarh, Karnataka, Kolkata, Delhi
  Rajasthan.
• Followed by Agreement No. Mismatch 9.66 (213)
  in Region Punjab, TN_1, Central Chattisgarh,
  Karnataka, Delhi Rajasthan
• Receipt Written with Pen/Pencil 9.61 (212) in
  region Central Chattisgarh, Karnataka,
  Punjab,Kolkata TN-1
• Followed by Receipt Not Received 4.94 (109),
  Challan Amount Mismatch 4.03 (89), Customer
  Signature Not Available 3.13 (69), Challan not
  Received 2.54 (56), Bank ID Mismatch 1.59
  (35) Receipt Amount Mismatch 1.50 (33).
• Rest all the errors are below 1.

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Next step Concern Action Plan

• Major Errors like Amount Collected Towards,
  Overwrite without Customer Signatures,
  Agreement No. Mismatch Receipt Written in
  Pen/Pencil is on higher side which contributes
  76 of total errors measures needs to be taken
  to overcome these errors.
• Process Need to be discussed revised to
  Collection ops team to reduce /minimize the
  errors.
• Report on Errors need to be published to
  Collection team on Monthly basis.

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