The WSIBs Knowledge Management Practice: Managing Knowledge to build a safer Ontario Emerging Knowle

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The WSIBs Knowledge Management
PracticeManaging Knowledge to build a safer
OntarioEmerging Knowledge Management Trends,
Tools and Technology

• Ash Sooknanan
• WSIB Knowledge Manager
• Workplace Safety Insurance Board
• Ontario, Canada

Renaissance Mayflower Hotel, Washington DC, USA
Ver 30Oct00
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Objectives

• WSIBs KM Practice
• Where we are today
• Lessons Learned

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To put in perspective where knowledge fits in
our organizations framework, we use the
information Value Pyramid

• The Value Pyramid

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So what is knowledge management to the WSIB?

• Knowledge Management
• promotes an integrated and collaborative approach
  to the
• creation
• organization
• sharing
• use
• of our enterprises information assets.
• This includes
• internal and external sources
• databases
• documents
• uncaptured, tacit expertise and experience of
  individual workers, and workplace health
  safety professionals.

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We started our knowledge management practice by
doing something revolutionary we simply started

• Started in Summer 1994
• 400 increase
• Grassroots approach
• Re-Usable Knowledge Databases
• Case Study Projects
• National Award Winning Practice

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The WSIBs knowledge management motto and
application knowledge repositories

• Managing Knowledge to build a safer Ontario

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So where are we today?

• KMCC
• ICK, ASK, SEEK KNOCK
• At the Crossroads

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Our ICK portal is the entry point linking us to
all KnowledgeBases
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The ASK Portal, takes us to our methods and
procedures knowledge databases ...
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The SEEK Portal, is like each staff members
electronic briefcase all you need to be a
good WSIB employee ...
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The KNOCK Portal focuses on knowledge about
knowledge, who knows what, who do I contact for
delivering the right information to the right
people at the right time ...
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Today the WSIBs KM Practice is at the Crossroads
WSIBs KM Practice
1994
2000
2004
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So what are our Lessons Learned?

• The Six Lessons
• Overcoming barriers to success
• Signs of Success!

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The Six Lessons

• Think BIG, start small, build incrementally
• Get team commitment
• KISS
• Promote Green Hat Contributions
• The Cultural Impact
• Dynamic Evolving Sustained Value

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Overcoming barriers to success

• Information Hoarding
• Wheel Inventors
• Critical Mass
• Tools, Training, Support

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Signs of Success!

• Critical Mass of Knowledge
• Culture Change
• Core System Status

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Summary

• WSIBs KM Practice
• Where we are today
• Lessons Learned