MGS 4020 Business Intelligence Ch 5 Group Decision Support

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MGS 4020Business Intelligence Ch 5 Group
Decision Support Groupware Technologies Ch 6 -
Executive Information SystemJun 18, 2009
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Agenda
Example - EIS
Executive Information System
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Problem with Groups

• Size
• GroupThink
• Conflict Avoidance
• Anonymity

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Group DSS Technologies

• Groupware
• Knowledge Sharing
• Messaging Systems
• Conferencing Systems
• Collaborative Authoring
• Group DSS
• Coordination Systems
• Intelligent Agent Systems

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Agenda
Example - EIS
Executive Information System
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Executive Information System

• References Dimensions and Measures
• The need for Structured Drill-Down Analysis
• Must understand the information needs of
  executives
• Important factors of a successful EIS

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What is an Executive Information System

• A special type of DSS that support Senior
  Management
• Provides a Big Picture view of the business
• Analysis of overall operations
• Covers a broad range of business areas
• Supports strategic decision-making
• Current picture of operations and performance
• Internal External Views
• Highlights exceptions and allows for further
  analysis

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Executive Information System Interface

• Must be easy and intuitive to use
• Likely to include KPIs Key Performance
  Indicators
• Graphs and Trends
• Single screen summary
• Exception Highlighting (arrows, colors, etc.)
• Drill-Down capabilities
• . . .allows for further structured
  investigation.

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Welcome CEO
Wednesday December 5
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Sources of Executive Information System

• Cost Accounting Systems (Revenue and Expenses)
• External Information (markets, customers,
  suppliers, competitors)
• Spread across organizations and systems
• Objective and Subjective assessments
• Current results and short-term performance
  levels
• Highly volatile information

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Executive Information System Requirements

• Key Indicators
• Health of organization determined by comparison
  to a set of key financial
• indicators
• Organizations can be managed by exceptions
• Technology can display in easy to understand
  formats
• Critical Success Factors
• Related to goals and objectives of the
  organization
• Gathered through interviews with Executives

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Executive Information System Environment
Internal Source Systems
Data Warehouse Data Mart
Extract, Transformation and Load
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Common Features of an Executive Information
System

• Status access, drill down, exception reporting,
  trend analysis and ad hoc
• queries/reports
• Widespread access to external databases and
  information repositories
• Multidimensional data mining and visualization
• Multilevel access control security
• Usage monitoring

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EIS Interface Success Issues Limitations

• Success Issues
• Easy, Intuitive Interface
• Response Time
• EIS Limitations and Pitfalls
• Cost
• Technology Limitations
• Organizational Limitations
• Ongoing Support

• Factors Contributing to EIS Failures
• Management Failures
• Political Problems
• Developer Failures
• Technology Failures
• Costs
• Time

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The Future of Executive Information System

• Executives Increased comfort with technology
• Availability of Data (Internal and External)
• Connectivity via the Internet (broadband)
• Globalization of business

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Agenda
Example - EIS
Executive Information System
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Sample Executive Information System
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Sample Executive Information System
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Sample Executive Information System