Open Source EAP

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Open Source EAP

• The Strategic Advantages of Sharing

Barry Winbolt
Head of Training Clinical Development PPC
Worldwide
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Introduction and expectations

• Strategic advantages of sharing
• Myths and advantages Open Source
• Threats to traditional methods of EAP
• Why sharing fits with global changes
• How to leverage information and ideas
• An end to silo mentality
• How can we consolidate this?

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Changing traditional divisions

• Provide consumer divisions are blurred
• Individuals can now manage choice
• Consumers now co-develop via beta
• Organizations increasingly do the same
• Geographical frontiers have crumbled
• So intellectual boundaries are changing

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New models are common

• Collaborative working
• Commons production
• Distributed creativity
• Peer production
• Open source

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What is Open Source?
Open source describes practices in production
and development that promote access to the end
product's sources. Some consider it as a
philosophy, and others consider it as a pragmatic
methodology. The model allows for the concurrent
use of different agendas and approaches in
production, in contrast with more centralized
models of development.
Wikipedia 14/08/06
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Discussion point

• What are the challenges facing EAP in the future?
• Can open source ideas benefit us, if so, in what
  areas of our businesses?

5 minutes feedback
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Many fast-growing businesses

• Google
• Amazon
• Charles Schwab (Financial)
• Sabre Holding (Travel)
• DoH, clinical research (UK Health Dept)
• United Nations (Education)

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The advantages of sharing

• Pragmatic use of resources
• Spreads costs, shares responsibility
• Freedom from 9-5 time constraints
• Leverages information and talent
• Promotes creativity and engagement
• Encourages buy-in from some
• Simultaneous market research
• Customers like it, and EAP benefits

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The five Cs

• Cost
• Creativity
• Competition
• Customer friendly
• Confidence inspiring

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EAP and customer loyalty

• What do we own?
• What do we already outsource?
• How do we already share ideas?
• What risks have to be reduced?
• What can we not share?

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New ways of engaging

• How to engage more with our clients
• Reinforce our interdependence
• Strengthen our business
• Improved communications
• Real time updating of information
• Better capture of data and ideas
• Strengthened customer relations
• Strategic advantage over competitors

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Discussion point

• Where do we go from here?
• Can EAP apply these ideas, if so, how?
• What needs to happen to keep the discussion going?

5 minutes feedback
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5 reasons to consider O S

• The business case (the 5 Cs)
• Of known and genuine strategic benefit
• The next generation accepts it
• Collaboration pays dividends
• Shows a real-world business attitude

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• Thank you for your participation