The purpose of these service roadmaps are to help business leaders at QUT visualise the business opp

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QUTs IT Service Roadmaps
The purpose of these service roadmaps are to help
business leaders at QUT visualise the business
opportunities that IT services will offer over
the next 5 years. They are to be treated as
working hypotheses. As working hypotheses they
are subject to challenge and continuing
refinement as we learn by doing, our needs evolve
and the IT available to us in the marketplace
changes.
LAST UPDATED 12/12/2003
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QUT Blue Print (business architecture)
QUT Information Architecture
Technology Architecture

• Presentation
• Standard Operating Environment Roadmap

Support Services

• Application Services
• Messaging
• Web Services

• Data Management
• Databases

System Management - IT Security

• Middleware
• Directory Services
• Access Services

• Network
• QUT Network

• Platform
• Central Hosts

Drawn from the QLD Gov GIA Reference Framework
Info standard no.33
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The Great EscapeCentral Hosts Roadmap
STRATEGIC TARGETS
Status working hypothesis Owner Greg Palmer
2004
2005
2006
Graceful Shutdown
Power Architecture
Auxiliary Supply
Hot / warm sites
Reduced Business Risk
HPUX and others
New OS Platform
Ongoing migration



RIP
Tru64
Target 3 ?
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Message in a BottleMessaging Roadmap
STRATEGIC TARGETS
Status working hypothesis Owner Terry Smith
2004
2005
2006
Voice over IP and voicemail implementation
Investigate and Implement Instant Messaging
backend
Investigate and Implement SMS
Move from Steltor to Oracle Corporate Time
Fax in Oracle Corporate Time Implementation
Move from Eudora to Outlook
Oracle Corporate Time v9
Outlook enabled for email and diary
Outlook enabled for email, diary fax, instant
message, and voicemail
Combined Electronic Communication Technology
Desktop
Implement PDA-to- Outlook Sync
Student to Lecturer SMS via Web
Investigate PDA-to- Outlook Sync
Mobile
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Status working hypothesis Owner Barry Lyman
Got some protection? IT Security Roadmap
2003
2004
2005
Strategic Target Proactive security posture
leading to high levels of information security
at QUT.
Technology
Network Intrusion detection
Log monitoringtools(analysis)
Virus Protection server desktop
Host intrusion detection
Incident Management software
Log monitoringtools(collection)
EFFECTIVE TOOLS
Ongoing brochures
Ongoing training
Ongoing briefings
HIGHAWARENESS
People
POLICY PROCEDURES
Ongoing template development
Ongoing consultations
Ongoing audits
Operations
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Its a Webbed World QUT Web Presence
STRATEGIC TARGETS
Status working hypothesis Owner Clayton Ford
Robyn Denton
2003
2004
2005
Implementation
Investigation
Development
AdvancedContent Admin
Content Management System
Superior User Experience
CMS tools
Media rich website
XML, Streaming, Virtual reality, flash
New OS
Reliable Infrastructure
Tru64 ---- Linux
Small ideas
QUT Templates
PDA, Phone access to content
Smart search agents
Flexible Access
New Search Engine
Simple Info retrieval
Big results
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QUT NetworkQUT Network Roadmap
Status working hypothesis Owner Peter Kurtz
2004
2005
2006
Flexible Access
WirelessAccessPoints
15 Coverage
30 Coverage
50 Coverage
STRATEGIC TARGET Contribute to an
effective Learning environment by delivering a
common standard for network access
Flexible Transparent Reliable Access
100 Meg to thedesktop
25 Implemented
50 Implemented
75 Implemented
1000 Megfor CentralHosts
50 Implemented
75 Implemented
25 Implemented
Reliable Access
RobustInter-BuildingNetworks
25 Implemented
50 Implemented
RobustCoreCampus Network
Dual RedundantCore Routers at GP
Dual Redundant Core Routers at KG
Campus Independence
Reliable Transparent Access
Inter-CampusFibre
Gardens Point to Carseldine
Increase Capacity
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Sign-on the dotted lineDirectory Services Roadmap
STRATEGIC TARGETS
Status working hypothesis Owner Terry Smith
2004
2005
Users
2003
Web Services
Two phase authentication (smart cards)
AD desktop login
J-Auth
SingleSignOn
Email list based authorisation
Role based authorisation
OnlineSigning rights
Accuracy and timely transfers
Financial Delegations
Client Information(standard roles)
Email List memberships
StaffHierarchies
Authorative source of mapped data
Callista and HR
Staff Connect
List Management Tools
HR
Layer 7 Switches
Reliability
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Status working hypothesis Owner Bernadette
Savage
QUT High Performance Computing Roadmap
2003
2004
2005
2002
Hardware Sirius
Replacement
Upgrade
Research Node
Access Grid
3D functionality (using 3D models in video
conferencing)
Teaching and Learning
Virtual Reality Teaching
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Status working hypothesisOwner Joe Dascoli
QUT Corporate Systems Roadmap
2003
2004
2005
2006
2002
Business Process Functions
Central (paper based) Administrative Processes
Customisable and Integrated Self Service
Personalisation / Customisation
Web screens
Portal Personalisation
Commercial Transactions
Electronic integration with business partners
(biz 2 biz)
Student invoices/payments online
Other invoices and payments online
Book sales online
Information Architecture
Data architecture
Data quality
Data integrity and integration
Custom built stand alone packages
Business Applications Cycle/maturity
Monitoring the marketplace
Vendor Partnership building
QUT branding for business applications
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Status working hypothesis Owner Graham Keys
QUT Standard Operating Environment Roadmap
2000
2002
2003
2004
2001
Pre 1999
Strategy
Operation Handshake
CHAOS
Standard Operating Environment
Managed SOE
Governance
Communication
Platforms
Microsoft Windows
Macintosh
Linux/Unix
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Status working hypothesis Owner Halima Goss
QUT Online Learning and Teaching Roadmap
2003
2004
2005
2002
Strategic Integration
Systems Library, QUT Virtual, Email, TRS
Communication - Helpdesks
Services HR/TALSS Staff Development
Scale Up and Performance
Clustering Hardware, Storage Area Network,
Metadata integration standards
Enhanced Usage
Extension of existing applications / New
applications
Development Managed for Growth
System Optimisation, Storage, Content QA
System and Service QA
ISO9001 certification, Client Perceptions Review,
Alignment with Faculty process
Monitoring the Market Place
Eduventures, ACODE, Web CT pilot, Vendor data
authenticity
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Status working hypothesis Owner Callum Dodd
QUT Wireless Roadmap
2002
2003
2004
2005
2006
Coverage
Wireless Everywhere
Wireless Implemented in QUT Grounds
Wireless Installed in most Faculties
Usage
More and more people using wireless
Security
VPN
VPN802.11i implemented
One Time Password Implemented
Applications
Mobile Content for Web Pages
Voice
On-Line Payments, including books