Title: Introducing the NEW BSI IT Service Management (ITSM) Quick-Check Online tool
1Introducing the NEW BSI IT Service Management
(ITSM) Quick-Check Online tool
2Why BSI IT Service Management Quick-Check?
- IT Service Management (ITSM) is critical for
todays successful business - IT service management (ITSM) is proven best
practice approach to the management of IT service
provision to users and customers, both internal
and external - Self-assessment enables and encourages a service
provider's commitment to continual improvement in
service management processes and services - Self-assessments promote buy-in to any resultant
corrective actions and improvements as staff are
much more aware of the gaps
3BSI IT Service Management Quick-Check
Home Page
BSI IT Service Management Quick-Check can give
you confidence your ITSM management system. A
question for each requirement in the
Specification is included in the online
assessment. Keep updated with latest PDF version
of the standard and guidance.
4BSI IT Service Management Quick-Check
Library
- Get direct access to the PDF versions of
standards and guidance
5Benefits - BSI IT Service Management Quick-Check
- Helps you through a comprehensive review of your
ITSM management system - Gives you an appreciation of how your ITSM
management system is performing against the
standard BS ISO/IEC 20000-1, with a percentage
weighted score - Assists in the identification of ITSM risks and
gaps so that you can make improvements to your
systems and policies
6BSI IT Service Management Quick-Check
Section List
- There are a series of questions, broken down into
21 discrete sections
7BSI IT Service Management Quick-Check
Section menu
There are 21 sections in the tool. This
Section menu page provides details of the number
of questions in the section and how many youve
answered.
8BSI IT Service Management Quick-Check
Section questions
Each section contains a list of questions. Click
on the Answer button to input your
response. Once youve completed a question your
answer will also be displayed here, providing you
with a quick overview. Links to the references
of the standards are accessible.
9BSI IT Service Management Quick-Check
Cross-reference
References to the correct section of the standard
can be easily accessed. Direct links to the full
PDF versions of the standards and guidance
documents.
10BSI IT Service Management Quick-Check
Questions
Set questions for simple yes or no answers
covering each aspect of your ITSM management
system. Plus the ability to add comments or
evidence against each answer.
11BSI IT Service Management Quick-Check
- You can complete assessments at your own pace
- Assessments can be stored and updated as required
- Auto-generated summary and proposed
prioritization in the form of two report types - Detailed report that uses a traffic light system
to highlight how you are performing. Includes all
questions and answers along with any
comments/evidence and a summary illustrating the
weighted score of each section in the form of a
chart - Green the requirement needs to be addressed to
avoid a minor non-compliance - Amber not meeting the requirement and could
lead to a non-compliance as a minimum - Red the requirement is a top priority
- Report summary illustrating the weighted score of
each section in the form of a chart
12BSI IT Service Management Quick-Check
Report
A full report provides details of all the
questions in each section and your answer, plus
your comments/ evidence and a guide on the
priority rating of each question.
13BSI IT Service Management Quick-Check
Summary Report
The summary report provides a quick overview of
how well you are doing in each of the sections.
14BSI IT Service Management Quick-Check
- Available online and accessible through your PC
or via hand-held PDA an easy and convenient
tool for use in different locations and across
sites - Technical support team to help you with any
training or technical issues you many encounter
during your subscription - Price 495 VAT for a years subscription