CCC Professional Cloud Service Manager Training and Certification Course PPT- ievision.org

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IEVISION IT SERVICES Pvt. Ltd. Your Learning
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CCC Professional Cloud service manager

• Exin CCC Professional Cloud service manager
  certification is a globally recognized
  certification for service management
  Professionals. Being a Professional Cloud service
  manager certified show cases service management
  experience in a Cloud environment, relevant
  skills and knowledge,and démontrâtes that are
  capable to manage various stakeholders within the
  enterprise.

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Program Outline

• Module1 Course Introduction
• Module2 Cloud Service Management Fundamentals
• Module3Cloud Service Management Roles
• Module 4Cloud Service Management Strategy
• Module 5 Cloud Service Management Design,
  Deployment and Migration
• Module 6Cloud Service Management
• Module 7Cloud Service Management Economics
• Module 8Cloud Service Management Governance
• Module 9Showing the value of cloud services
• Module 10Popular service management frameworks

91 9604641000,919604664000 ,912065600345
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Program Outline

• Module1 Course Introduction
• Professional Cloud Service Manager course ensures
  that the participants acquire
• the required skill set and knowledge to become
  certified Cloud Service Manager
• by passing the associated Cloud Credential
  Council (CCC)
• Cloud Service Manager (CSM) exam.
• Meet participants and instructor
• Course Overview
• Course Agenda I
• Introduce case study, activities and course book

91 9604641000,919604664000 ,912065600345
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Program Outline

• Module2 Cloud Service Management Fundamentals
• Describe fundamental concepts related to cloud
  service management.
• Explain basic terminology related to cloud
  service management
• Explain the relationship between IT Service
  Management (ITSM) and cloud service management.
• Discover how cloud computing is changing how IT
  is managed and delivered.
• Illustrate the difference between the IT,
  Business and Consumer perspectives.
• Show the consumer and provider relationship.

91 9604641000,919604664000, 912065600345
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Program Outline

• Module3Cloud Service Management Roles
• Recall important roles involved in designing and
  running cloud services.
• Identify and explain important roles involved in
  cloud service management.
• Define cloud management roles and their main
  responsibilities.
• Compare and contrast the differences between
  different cloud management roles.
• Compare the relationship between cloud provider
  and cloud consumer.
• Illustrate how cloud and traditional IT roles
  interrelate in the delivery of IT services.

91 9604641000,919604664000,912065600345
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Program Outline

• Module 4Cloud Service Management Strategy
• Differentiate between potential risks and
  benefits of adopting a cloud strategy. .
• Select different approaches for recognizing the
  value of cloud services.
• Compose a cloud strategy statement.
• Explain stakeholder management techniques.
• Produce an initial cloud adoption strategy

91 9604641000,919604664000,912065600345
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Program Outline

• Module 5 Cloud Service Management Design,
  Deployment and Migration
• Discuss important aspects of cloud service design
• Apply cloud service design techniques.
• Analyze the impact of demand how to right-size
  cloud services at the design stage.
• Summarize key components required to deploy cloud
  services.
• Select appropriate cloud deployment methods.
• Outline the main stages of on-boarding cloud
  services.
• Discuss the importance of transition planning
  before deployment of cloud services
• Outline what a cloud market place is
• Differentiate between the consumer and provider
  perspective of a cloud market place.
• 91 9604641000,919604664000,912065600345

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Program Outline

• Module 6Cloud Service Management
• Discuss how service management principles apply
  to the running of cloud services.
• Operate cloud services under various types of
  service level agreements contracts.
• Identify how cloud services can reduce
  unavailability of IT services.
• Analyze effective demand management across cloud
  based service models.
• Describe the basic concept of Dev-Ops.
• Illustrate the benefits, risks and issues of
  Dev-Ops within an IT organization.
• Discuss the reasons for and adaptive approach to
  change and configuration management.
• Discover an alternative approach to change and
  configuration management applicable to cloud
  based services.
• Discuss the importance and benefits of
  off-boarding or retiring cloud services.
• Show methods for reducing un-needed cloud
  services in line with decreased demand.
• Discover how to react to less demand for cloud
  services.

91 9604641000,919604664000,912065600345
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Program Outline

• Module 7Cloud Service Management Economics
• Summarize key factors that contribute to the cost
  of cloud based services
• Discuss specific financial aspects and
  considerations applicable to cloud services.
  Describe the basic concept of Dev-Ops.
• Outline the various pricing models for cloud
  services
• Examine the challenges with purchasing cloud
  based services.
• Discover how OPEX is replacing CAPEX and how to
  deal with this paradigm shift
• Analyze different cloud service charging methods
• Diagram a Hybrid IT cost model.

91 9604641000,919604664000,912065600345
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Program Outline

• Module 8. Cloud Service Governance
• Summarize the different governance layers
  applicable to IT and Cloud Service Management.
• Recognize the importance applying governance to
  cloud based services and service delivery
• Discuss the difference management and governance
• Discover key governance requirements of cloud
  service provision
• Model a governance structure including governance
  of cloud computing and cloud based services.
• Discover activities for establishing cloud
  governance.
• Identify IT Governance, compliance and controls.

91 9604641000,919604664000,912065600345
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Program Outline

• Module 9. Showing the Value of Cloud Services to
  the Business
• Identify the importance of showing the value
  gained from using cloud based services to the
  organization.
• Choose between different methods for measuring
  the value of cloud computing and cloud services
  to the business.
• Demonstrate how to link cloud value back to IT
  strategy
• Discuss how to influence business change to
  accept adoption of cloud services.

91 9604641000,919604664000,912065600345
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Program Outline

• Module 10. Popular Service Management Frameworks
• Name a number of popular and relevant IT
  frameworks and standards.
• Recall the purpose of the IT frameworks and
  standards
• Understand where to find additional information
  on each listed IT framework and standard.

91 9604641000,919604664000,912065600345
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Why IEVISION

• Exin accredited global ATO AEO
• Access to Exclusive Courseware
• International Examination booking on finger tips
• 1 year voucher validity
• One Free Exam Rescheduling Option (Prior notice
  of 3 working days is mandatory)
• Exclusive access to 2 free mock test
• Convenient payment methods to choose
• Professionally Trained and Dedicated Staff
• Highest customer satisfaction rate
• Immediate result, online certificate in 3
  business days

91 9604641000,919604664000 ,912065600345
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Who Should Attend?

• IT Managers and CIOs
• Service Managers(with or without an ITIL
  background
• Service Management Professionals
• Cloud Strategy and Management Consultants
• Service Architects,Technical Pre-sales
  Consultants
• IT Professionals

91 9604641000,919604664000, 912065600345
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IEVISION IT Services Pvt. Ltd. Your Learning
Development Partner 91 9604641000,919604664000
912065600345 info_at_ievision.org www.ievision.org