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Workplace Violence Management


List the three types of workplace violence ... Remain calm. Try to calm the individual. Continue the discussion only if the individual has calmed down ... – PowerPoint PPT presentation

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Title: Workplace Violence Management

WorkplaceViolence Management
Violence Management
This man killed seven people at his
workplace! Could it happen in your workplace?
  • Define workplace violence
  • List the three types of workplace violence
  • Explain the impact workplace violence has on
    workers, employers and society
  • List the legislation that applies to workplace
    violence in Ontario
  • Recognize ten risk factors for workplace
    violence, taking into consideration, people,
    equipment, materials, environment and process
  • Describe how to control the hazards of workplace
    violence, taking into consideration people,
    equipment, materials, environment and process.

  • 1 in 5 violent situations occur at work!
  • Incidents physical assault, sexual assault,
  • Workplaces restaurant, school, office building,
    on the roads
  • Occupations police officers, community workers,
    roads workers

  • Any act against an employee which
  • creates a hostile work environment
  • negatively affects the employee, either
    physically or psychologically
  • includes physical or verbal assaults, threats,
    coercion, intimidation, and all forms of

Workplace Violence
  • Ministry of Labour
  • Everyone should be able to work without fear of
    violence, in a safe and healthy workplace.
    Violence in the workplace is not tolerated in
  • Workplace Violence is the attempted or actual
    exercise by a person of any intentional physical
    force that causes or may cause physical injury to
    a worker. It also includes any threats which
    give a worker reasonable grounds to believe he or
    she is at risk of physical injury.

Types of Workplace Violence
  • Criminal intent
  • a thief coming into the workplace to steal
  • Customer/client
  • a client throwing a radio at a sales person
    because it doesnt work
  • Worker on worker
  • a worker threatening to beat up a co-worker
    for getting a job he/she wanted
  • Personal relationship
  • an ex-boyfriend coming into the workplace to
    injure his ex-girlfriend who is an employee

FormsWorkplace Violence
  • Physical violence
  • assault
  • Mental violence
  • Any act where a person is
  • abused
  • threatened
  • intimidated.

Forms of Violence
  • Rumours
  • Swearing
  • Verbal abuse
  • Pranks
  • Vandalism
  • Pushing
  • Theft
  • Harassment.

Three Types of Violence
  • Stranger violence
  • - Robbery or shooting by outside persons
  • 2. Client violence/service provider violence
  • - Assault of a social worker by client
  • 3. Employee violence
  • - Assault by fellow employee, former employee,
    or friend.
  • .

View Video
The Trouble With Trouble Part 1
(No Transcript)
  • Why is workplace violence an important issue for
    workers, employers and society?

Impacts of Violence
What the Law Says
  • ?Occupational Health and Safety Act
  • ?Criminal Code Section 261.

See worksheet
  • Employer
  • 25(1)(b) equipment, materials and protective
    devices are maintained in good condition
  • 25(2)(h) take every precaution reasonable in
    the circumstances for the protection of a worker
  • 25(2)(j) prepare and review at least annually
    a written occupational health and safety policy
    and develop and maintain a program to implement
    that policy
  • 25(2)(a) provide information, instruction and
    supervision too a worker to protect the health
    and safety of the worker

  • Supervisor
  • 27(1)(b) ensure a worker uses or wears the
    equipment, protective devices or clothing that
    the workers employer requires to be used or worn
  • 27(2)(c) take every precaution reasonable in
    the circumstances for the protection of a worker

  • Worker
  • 28(2)(c) no worker shall engage in any prank,
    contest, feat of strength, unnecessary running or
    rough and boisterous conduct

Managing Violence
  • Recognize
  • Assess
  • Control

Recognize Risks
  • Examine Community workplace violence issues
  • Contact police, review local newspapers
  • Examine internal documents
  • Review accident/incident documents, security
    logs, EAP usage, grievances
  • Examine employees perception
  • Survey management and staff for perceived risks
    and sense of personal safety

Recognize Risk Factors for Workplace Violence
  • People
  • Equipment
  • Materials
  • Process
  • Environment

Risky People
  • stripped of dignity
  • history of violence
  • threatening behaviour
  • intimidating behaviour
  • increase in personal stress
  • negative personality characteristics
  • marked changes in mood or behaviour
  • socially isolated
  • abuse drugs or alcohol.

Risky Equipment and Materials
  • Unsecured materials and equipment
  • phone, light, picture, chair, computer
  • Visible valuables
  • Narrow tables and counters
  • No cameras.

Risky Process
  • Stressful or emotionally charged
  • Valuables
  • Uncontrolled access
  • Long waits for clients
  • Staff are alone
  • Noisy.

Risky Environment
  • Not visible from other areas or outside
  • Dark corners
  • Difficult to exit
  • Staff alone
  • Valuables present
  • Insufficient personal space for clients
  • Noisy.

Categories of anger
  • Situational anger
  • a response to a present situation or crisis
  • Ancient anger
  • has been stored for years
  • Accumulated anger
  • results from feeling helpless

Out of Control SituationsDefensive Steps
  • Remain calm
  • Try to calm the individual
  • Continue the discussion only if the individual
    has calmed down
  • Avoid all provocation and physical violence
  • Move to an area where assistance can be offered
  • Ask your supervisor or manager to be present for
    any further discussion

Out of Control contd
  • If you are unable to continue, calmly end the
    meeting and ask the individual to leave or if you
    are on their premises leave as quickly as
  • If you have an alarm, do no hesitate to use it

Out of Control contd
  • Do not hesitate to call for assistance
  • If you believe someones life is in danger
    emphasize this to the police
  • Report to your supervisor, an incident/accident
    report is necessary

Critical Incident Management Policy and Plan
Need a plan outlining how to respond to a serious
incident that is in progress.
A person with a gun has entered the building and
is threatening people. What do you do?
Critical Incident Management Plan Components
  • How to secure the workplace
  • Internal and external emergency numbers and
  • Command centre required?
  • Responsibilities
  • Guidelines and procedures
  • When to call police

Critical Incident Management Plan Components
  • When to lock down and when to evacuate
  • Lockdown and evacuation plan
  • Practice drill schedule
  • Procedure for communication to media, victims
    family, staff and others
  • Providing victim support (Critical Incident

Controlling Workplace Violence
  • Risk assessment
  • Development of policies and procedures
  • Training of workers and supervisors
  • Incident/accident reporting, investigation and
  • Program review

Whats new?
  • Currently WSIB and MOL together with Safe
    Workplace Associations as developing guidelines
    and risk assessment templates

Risk assessments
  • Handling cash
  • Contact with clients
  • Working alone or in small numbers
  • Transporting people and/or goods
  • Securing/protecting valuables
  • Mobile workplaces (eg. Vehicles)
  • Working with unstable or volatile clients
  • Working in a community-based setting
  • Working in high crime areas
  • Bullying and harassment

New Tools
  • Risk priority setting tool
  • Used when selecting the risk factors unique to
    your workplace and setting priorities
  • Action Plan Builders
  • Assist you in assessing your risks of violence
  • Action Plans
  • Assist you in controlling your identified risks
  • Build an effective violence prevention program

Action Plan Controlling Workplace Violence
  Risk assessment   Development of policies and
procedures   Training of workers and
supervisors   Incident reporting, investigation,
and follow-up   Program review.
  • Any Questions?
  • Thank you!
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