Group Orientation

1
Group Orientation
2
Appearance

• Personal hygiene and cleanliness.
• Conservative jewelry.
• Tattoos should be covered if possible.

3
Uniforms

• Plain white undershirt.
• Polo or mock T-neck (no logos)
• Black dress pants.
• No cargo pants or jeans
• Black belt.
• Black socks.
• Solid black shoes Be sure your shoes are
  comfortable and warm!
• Dress for the weather.
• TeamOps will provide a Polo shirt, windbreaker,
  or winter jacket on event days.
• Please note that proper uniform is essential. It
  is at the discretion of management to send home
  anyone not in uniform.

4
Event Check-In

• Your report time is your sign-in time. Be sure
  to allow time for traffic and parking.
• Go to the employee check-in area.
• The same prohibited items apply to employees as
  well as guests.
• Collect your card at the top of the ramp.
• Swipe in at the ABI terminal.
• Check-Out Uniform from Inventory.
• Store personal belongings in TeamOps Locker Room
  (bring your own lock), including cell phone,
  after you check-in.

5
Deployment

• After check-in you will be directed to a
  deployment area.
• You will be assigned to a supervisor who will
  take you to your post and brief you on any
  important information for the day.
• If you have any questions concerning deployment,
  speak with a fellow TeamOps employee or
  supervisor.

6
First Contact

• Our guests are here to enjoy themselves, and we
  are here to facilitate that experience.
• Be proactive in assisting any guest who looks
  lost or confused.
• Remember that first impressions can be lasting
  impressions.
• Our guests expect premium service!

7
Communication

• It is essential to greet all guests with a smile
  and a warm welcome.
• Be friendly.
• Be enthusiastic.
• Be knowledgeable.
• Use positive body language.
• Dont wait to be asked! If a guest looks lost or
  confused, approach them and offer assistance.

8
Problem Solving

• If you come across a problem
• Determine if it is something you can solve first.
• Contact your supervisor.
• Assist in the solution of the problem. Learn
  from the experience.
• Follow-up with the guest.
• Never go in to an unstable situation alone! Use
  the support of the supervising staff as well as
  the nearest Police and EMT personnel!

9
Employee Discretion

• VIPs and Player Personnel it is our duty to
  protect and treat them with the utmost respect.
• TeamOps volunteers are not allowed to acquire
  autographs, photographs or merchandise while on
  the clock.

10
Injuries

• If you are injured on the job
• Contact a supervisor immediately
• Do not leave your post without reporting the
  injury to a supervisor or management!

11
Grievances

• Attempt to resolve all situations first.
• Please bring any unresolved problems with a
  fellow employee, supervisor, etc., to a manager
  as soon as possible.
• You may contact the TeamOps Office and ask for
  the Human Resources Manager.
• Grievances include
• Any form of harassment
• Workplace violence
• Workers Compensation / injuries
• Do not go home angry or upset! Resolve any
  issues before leaving the building.

12
What you should know

• Food
• Gillette Stadium Meals will be provided by the
  stadium for full-stadium events. You are not
  permitted to purchase food from concession stands
  or acquire food from guests. If you wish to bring
  your own food, you can store it in the TeamOps
  locker room.
• Boston College/Harvard Meals will not be
  provided. You are allowed to purchase food from
  the concession stands but may not acquire food
  from guests. If you wish to bring your own food,
  we will store them in the admin area.

13
What you should know

• Dont use your cell phones on post! If you have
  any emergency, please advise your supervisor.
• Be sure to keep your card on your person. This is
  how you are
• Identified.
• Paid.
• If you have any questions, ask your supervisor.

14
Gillette Stadium Check-Out

• At the end of the event check-in becomes
  check-out at the admin area.
• Your supervisor will inform you when you can
  check-out.
• During check-out, every employee must return all
  uniform items to the admin staff.
• Swipe out at ABI terminal before leaving.
• Be sure to retrieve all items from the locker
  room before exiting the building.

15
Individuals Play The Game But Teams Win
Championships- L. Holtz

• Your posts may be different, but each of you are
  vital to the overall operation!
• Remember You are part of the Kraft Group
  Organization and your performance will impact the
  overall impression of each guest visiting
  Gillette Stadium, Boston College and Harvard
  University.

16
Remember!

• Expect the unexpected!
• Be confident!
• Ask questions! Ask your supervisor!
• HAVE FUN!