An Applied General Equilibrium Model to Assess the Impact of National Tax Changes on a Regional Econ

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The competences requested by the labour market in
Spain for the dining room personnel
Laura Mª Gómez Ruiz ESCUELA SUPERIOR HOSTELERÍA
DE SEVILLA idehs_at_esh.es
Initiative Squisito 2007, Rimini, September
27th-29thth, 2007
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Tourist Sector in Spain

• INDEX
• Tourist Sector in Spain
• Restaurant Services in Spain
• Changes in Tourism Sector and Restaurant Services
  in Spain
• The competences requested by the labour market in
  Spain for the dinning room personnel
• Concluding remarks

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Tourist Sector in Spain

• Importance of the Tourist Sector in Spain
• (Sources from year 2005)
• Spain is placed in the second place to
  international level, with 55,6 millions of
  tourists
• Tourist Sector is considered one of the sector
  affecting the most the Countrys economy
• Tourist Sector represents around 15 PIB.
• People working in the Tourist Sector account for
  15 of the total labour force in Spain

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The Tourist Sector in Spain
Spain, more information

• Nº of tourists 55,6 millions
• Money expended 46.050 millions
• Average spending by tourist
• 855 euros
• Tourism Travel 80
• Business Travel 11
• Others 9
• Nº of employments 2.5 millions people

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Restaurant Services in Spain
Spain, information about Restaurant Services

• Number of establishments 225.305
• Nº of employments (direct) 1.200.000
• Self-employed 25
• Foreigners employed 14,75
• (from Latin America and Eastern European
  Countries)
• Nº of employments (indirect) 2.000.000

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Restaurant Services in Spain

• Types of establishments Hostel
• Restaurant
• Self service / Buffet
• Take away
• Pastry / Ice cream
• Restaurant transport enterprise
• Pub / Bar / Disco
• Restaurant in Hotel
• Restaurant in Residence / Schools
• Catering to celebrations
• Catering to private enterprise

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Changes in Tourism Sector and Services
Changes and weakness in Tourism Sector in Spain

• The most common type of tourism in Spain is
  Seaside resorts, although, there are more
  competition in this kind of tourism from emerging
  Countries in the Mediterranean (Bulgaria,
  Croatia, Cyprus, Morocco, Turkey)
• The sector is represented by poor qualification
  of operators. In Spain around 60 of tourism
  employed havent specially studies.
• Every year the number of foreingners employed is
  increasing
• The increasing of low-cost airlines
• The increasing trend in the purchase of tickets
  via the internet

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Changes in Tourism Sector and Services
Changes needed in Restaurant Services in Spain

• The supply needs to be diversified by introduced
  value-added services, such as promotion of
  typical products in the catering and restaurant
  sector, or promotion of wine and food culture
• To improve the training of human resources
  operating in sector in order to raise service
  quality
• To improve the infrastructures of tourist resorts
  

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The competences requested in Spain (1)
We have analized the competences requested by the
labour market in Spain for these professionals
figures of Restaurant Service

• Restaurant Manager
• Head Waiter
• Waiter/ Waitress

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The competences requested in Spain (2)
The competences requested by the labour market in
Spain for the professional figure of Restaurant
MANAGER

• Leadership
• Knowledge of accounts management
• High languages skills
• Ability to manage and motivate the staff
• Ability to create good interdepartmental
  relationships
• Ability to analyze the year financial results and
  the staff performance during the year

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The competences requested in Spain (3)
The competences requested by the labour market in
Spain for the professional figure of HEAD WAITER

• Organizing work and shedule
• Good languages skills and good interpersonal
  skills
• Knowledge about oenology and gastronomy
• Knowledge about how the dishes are prepared
• Be able to train waiters
• Ability to commnicate to the person in charge of
  the kitchen

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The competences requested in Spain (4)
The competences requested by the labour market in
Spain for the professional figure of
Waiter/Waitress

• Have good language skills
• Have the ability and skills needed to use
  his/her work tools
• Be kind to guests
• Knowledge about oenology and gastronomy
• Knowledge about the different kind of catering
  services
• Know how to carry out the wine and beverage
  service
• Be outgoing

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The competences requested in Spain (5)
In conclusion

• The market asks to Restaurant Services news
  value-added services, such as Rural or Wine
  culture
• The wine and gastronomic culture is contributing
  in Spain to the development of rural areas, where
  it represents a new economic alternative for
  wineries
• The training system have to update the
  competences of dining room workers in
• Leadership
• Good interpersonal skills
• Wine and gastronomic culture
• Foreign Languages
• Being capable of team working

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Thank you very much! Muchas gracias!
The competences requested by the labour market in
Spain for the dining room personnel
Laura Mª Gómez Ruiz ESCUELA SUPERIOR HOSTELERÍA
DE SEVILLA idehs_at_esh.es
Initiative Squisito 2007, Rimini, September
27th-29thth, 2007