Expression of Interest Local Government Software Integration Services Application Services

1
Expression of InterestLocal Government
SoftwareIntegration ServicesApplication
Services
Wyong Shire Council

• NSW Syndicate of Councils

2
Councils
Hurstville City Council

• 9 Councils
• Blacktown, Lake Macquarie, Hornsby, Parramatta,
  Wyong, Randwick, Ku-ring-gai, Rockdale,
  Hurstville
• Combined population exceeds 1.3 million
• Revenues exceed 700 million

Wyong Shire Council
3
History

• All Councils have ageing software (gt10 years
  old)
• Current software has limited life
• Increasing pressures to expand and improve
  technologies
• Syndicate formed to combine skills and resources
  and achieve economies of scale
• Syndicate is supported by a memorandum of
  understanding at the GM level

4
Challenges

• Pressure to extend functionality
• Customer service expectations
• E-everything
• Value for money, total cost of ownership and
  return on investment
• Expected to be positioned to meet future demands
• Internal process improvement

5
Expression of Interest

• Covers 3 areas
• Software
• Integration
• Application Service Provision
• There are overall considerations

6
Software

• Responses meeting the full range of functionality
  are preferred
• Module functionality at Appendix E, about 70
  pages, 10 modules, 37 sub-modules
• Built from extensive workshops across syndicate
  members
• Any inability to meet the full range of
  functionality must be addressed
• Over arching issues across software modules at
  Appendix D

7
Integration

• Critical issue
• Software suppliers who wish to provide
  integration services need to put a strong case
• Corporate workflow and document management are
  central
• Potential for integration layer
• Management of contractual relationships with
  software suppliers including version integration

8
Application Service Provision

• Remote hosting of applications appears to be very
  suited to local government
• There are some critical aspects
• performance
• security
• redundancy
• licensing
• Seen as an option rather than a direction at this
  stage

9
Overall Issues

• Proven commercial track record
• Partnership approach to business
• Proven ability to deliver
• Customer service
• Innovation and flexibility
• Cost / value for money
• Ability to work within a solution framework

10
Overall Issues

• Commitment to local government including ongoing
  RD
• Technical issues
• Management arrangements proposed
• minimising the number of parties dealing directly
  with Councils

11
Responses

• Closes 4pm 27 October 2000
• To be lodged in the tender box at Parramatta City
  Council
• Electronic copy to be provided where possible
• 9 copies of non-electronic material

12
Next Step

• Evaluation of responses
• Preparation of short list for selective tender
• Invitation to selected suppliers to respond to a
  request for tender.
• Currently planned for early 2001

13
Outcome

• Individual contracts with each Council is
  required under the Local Government Act
• Contract negotiation will be with the syndicate
• Long term outcome and relationship
• Potentially a 5 year contract with 5 year option