Webinar 5 Intelligent Mail StarttheClock Customer Supplier Agreement 301 Presented by Pritha Mehra V

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Webinar 5 Intelligent MailStart-the-ClockCust
omer Supplier Agreement(301) Presented
byPritha Mehra Vice President, Business Mail
Entry andSusan Plonkey Vice President,
Business Customer Relations Friday, October 24,
2008
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Intelligent Mail and Start-the-Clock

• Intelligent Mail Implementation
• Start-the-Clock
• Customer Supplier Agreements

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Intelligent Mail ImplementationFull Service

• Electronic
• Mailing Information

Reconcile Electronic Documentation with physical
mail pieces Address Correction/Start-the-Clock
Service Measurement Visibility
Electronic Advance Notification
Scan In-Process
Record/Scan at Entry Induction Start-the-Clock
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Start-the-Clock

• Intelligent Mail Implementation
• Start-the-Clock
• Customer Supplier Agreements

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Acceptance of Business Mail

• Acceptance of business mail
• Business Mail Entry Unit (BMEU) or Post Office
  Origin Entry
• Plant Verified Drop Shipment (PVDS) Destination
  Entry
• DMU Verified, Mailer Transported Origin Entry
• DMU Verified, USPS Transported Origin Entry

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Start-the-Clock

• Critical Acceptance Time The latest time mail
  can be presented for verification for Day Zero
  processing
• Critical Entry Time The latest time mail can be
  presented to postal operations for Day Zero
  processing
• Customer Supplier Agreements (CSA) The CSA is a
  standardized agreement between the USPS and
  mailer which confirms the origin-entry
  preparation requirements, the acceptance window,
  and schedule of transportation times for origin
  entered mail

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BMEU or Post Office Origin Entry
Start-the-Clock

• BMEU Critical Acceptance Time (CAT) is based on
  Critical Entry Time (CET) of plant and the volume
  of mail presented
• The greatest volume of mail/postage statements
  come in shortly before the CAT
• Ideally, the CAT allows sufficient verification
  time so all mail is presented to Operations prior
  to the CET
• Occasionally there may be large volume mailers to
  hold discussions with to bring mail in earlier
  under a CSA

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BMEU or Post Office Origin Entry
Start-the-Clock

• Each Area was asked to complete an exercise to
  report their large volume mailers that may be
  considered for a Customer/Supplier Agreement
  (CSA)
• From the data, there are 2-4 mailers per BMEU
  that may warrant discussions for a CSA
• Example one BMEU reported two mailers with daily
  First-Class volumes over 100,000 pieces
• These are the mailers you can work with to either
  present mail earlier or make additional
  separations so the mailings could be accepted and
  verified after the CAT

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BMEU or Post Office Origin Entry
Start-the-Clock

• Start-the-Clock is based on
• Critical Acceptance Time
• Start-the-Clock Day 0 applies to all mailings
  received prior to CAT as documented in PostalOne!
• Customer Supplier Agreements (CSA)
• For large mailers desiring to deposit their mail
  after posted CAT as they do additional sortation
• Determining deposit times throughout workday for
  large mailers through Customer Supplier
  Agreements

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BMEU or Post Office Origin EntryStart-the-Clock
BMEU Work Schedule

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BMEU or Post Office Origin Entry
Start-the-Clock
Heres an example for mail deposited at a
BMEU The hours of operation for BMEU are 900
am to 600 pm The Critical Acceptance Time for
First-Class is 600 pm The mail arrives at 545
pm on October 16 as recorded in PostalOne! The
verification start time is 545 pm on Oct.
16 The verification complete time is 615 pm on
Oct. 16 Mail passes verifications The
Start-the-Clock Day 0 is Oct. 16 based upon the
mail arrival time of 545 which is before the CAT
for Presorted First-Class mail.
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PVDS - Destination EntryStart the Clock

• Start-the-Clock is based upon
• Facility Access and Shipment Tracking (FAST)
  appointment Time
• Appointment must be scheduled prior to CET for
  Day 0 processing
• On Time Arrival (met appointment time)
• Start-the-Clock Day 0 is the Arrival Date
• Early Arrival
• Start-the-Clock Day 0 is Arrival time or Unload
  start time, whichever is first
• Late Arrival
• Start-the-Clock Day 0 based on Unload start time
  unload start time must be prior to CET for Day 0
  processing

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PVDS - Destination EntryStart-the-Clock

• Full Service requires electronic documentation
  and appointments for PVDS
• PostalOne! receives electronic documentation
• Appointments
• Facility Access and Shipment Tracking (FAST)
  enables appointment scheduling for drop shipments
  at postal plants
• Logistics Information Location, Date, Time, Type
• Mail Content Information Volume, class, shape,
  presort etc
• Dock Management appointment arrival
• Surface Visibility is used to capture appointment
  arrival, start and end unload times, content and
  container scans
• TIMES is used to record appointment arrival and
  start and end unload times

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PVDS - Destination EntryStart-the-Clock
FAST
Appointment Info
Mail.Dat
PostalOne!
Appointment Info
Mail.XML
Surface Visibility Handheld
Container Barcodes
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PVDS - Destination EntryStart-the-Clock
Heres an example for Drop Ship Mail Inducted at
a Plant The hours of operation for the Plant is
0600 am to 2400 The Critical Entry Time for
Standard Mail is 1600 pm The appointment time
is 1500 pm on Oct. 16 The mail arrives at 1415
on Oct. 16 Mail is unloaded at 1615 pm on Oct.
16 The Start-the-Clock Day-0 is Oct. 16 based
upon the appointment time of 1500 and the mail
arrival prior to the appointment of 1500 pm.
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DMU Verified, Mailer Transported Origin Entry
Start-the-Clock

• Establish a Customer Supplier Agreement and FAST
  appointments for DMU verified, origin entered
  mail
• Start-the-Clock is based upon
• Facility Access and Shipment Tracking (FAST)
  appointment Time
• Appointment must be scheduled prior to CET for
  Day 0 processing
• On Time Arrival (met appointment time)
• Start-the-Clock Day 0 is the Arrival Date
• Early Arrival
• Start-the-Clock Day 0 is Arrival time or Unload
  start time, whichever is first
• Late Arrival
• Start-the-Clock Day 0 based on Unload start time
  unload start time must be prior to CET for Day 0
  processing

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DMU Verified, Mailer Transported Origin Entry
Start-the-Clock

• Establish CSA for Origin Entered mail
• Critical Acceptance Time (CAT) for each trailer
  dispatch is based upon the Critical Entry Time
  (CET) of the processing facility
• The transportation time between the Detached Mail
  Unit and the Processing Facility, as well as mail
  verification time must be taken into account when
  determining CAT
• Additional Presort separations are agreed upon
  for mail to determine Start-the-Clock by dispatch
• Container readiness per the Start-the-Clock rules
  established in the CSA is validated by the DMU
  acceptance clerk

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Start-the-Clock

• Intelligent Mail Implementation
• Start-the-Clock
• Customer/Supplier Agreements (CSA)

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CSA Objectives

• Create common understanding regarding
  start-the-clock Day 0 criteria
• Describe containerization standards for
  First-Class Mail
• Document approved later acceptance times per
  plants containerization requirements
• Describe transportation assignments for all
  classes of mail
• Provide structured format to support presort
  software development for Full-Service
  requirements

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Conditions for a CSA

• BMEU or Post Office Entry - Origin Entry
• Mailers that make additional separations so the
  mailings could be accepted and verified after the
  posted CAT
• Large volume mailers presenting mail at an early
  agreed upon time at BMEU
• DMU verified - Origin entry
• Mail that is origin entered, verified at the
  mailers facility (e.g. a DMU, mailer or postal
  transported)

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Preparing CSAs

• CSA is made between the mailer and the Postal
  Service
• Multifunctional team prepares CSAs Plant
  Manager Managers, In-Plant Support, Customer
  Service, Transportation Networks, Business Mail
  Entry, and Business Service Network
• Example of a current mailers CSA
• First-Class mail accepted at a DMU
• Average of 3 million pieces per day
• 12 daily transportation dispatches
• Transportation provided by USPS

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Customer Supplier Agreements

• Dispatches
• First truck at 7 am
• Last truck at 1 am
• Mail is dispatched to
• Omaha PDC
• Single-Piece
• Mixed Surface for local ZIP Codes
• Mixed Air
• Chicago PDC
• Mixed Surface for Chicago ZIP Codes
• Omaha MCC
• Mixed Surface outside of local ZIP Codes

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Dispatch/Acceptance Schedule
Customer Supplier Agreements

• CSA is manually completed until electronically
  available in FAST in 2009
• Minimum fields necessary for a manual CSA
• Dispatch Time - truck dispatch of 1055 am
• CAT 1815
• Day(s) of week MF
• Trip volume of mail by class expected to be
  on each dispatch 20
• ZIP Codes for that dispatch for each mail class
  498-599, 612, 620-693
• Facility Name truck destination Omaha PDC
• Mail Class FCM
• Processing Category LTRS

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Dispatch/Acceptance Schedule Example
Customer Supplier Agreements

• DMU-verified origin entered mailing with Postal
  Service transportation

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Container Label Information
Customer Supplier Agreements

• Separation Number sequential numbering of each
  line (will be applied by electronic CSA)
• Container Destination ZIP Codes 498-599, 612,
  620-693
• Line 1 of Label
• Label To Omaha PDC
• Label ZIP Code 681
• Line 2 of Label
• Processing Category FCM
• Processing Code MXDS
• Minimum Load for Containers

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Container Label Example
Customer Supplier Agreements
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CSA Timeline

• Training Video deployed end of November
• Field Training starting December
• Manual CSAs December 2008 May 2009
• CSAs input in FAST May 2009 onwards

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Intelligent Mail ImplementationFull Service

• Electronic
• Mailing Information

Reconcile Electronic Documentation with physical
mail pieces Address Correction/Start-the-Clock
Service Measurement Visibility
Electronic Advance Notification
Scan In-Process
Record/Scan at Entry Induction Start-the-Clock
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Service.Webinars_at_usps.govDo you have questions
about any of the presentations?Do you have
suggestions to make them more informative?Do
you have ideas for new presentations?WE WANT
TO HEAR FROM YOU!
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Next Week
Friday, October 31, 2008 at 1100 a.m.
ETFirst-Class Mail Letters, Cards, Flats
Packages Presented by Lizbeth Becky
DobbinsManager, Service Measurement Development
andDavid WilliamsManager, Processing
Operations Have a good weekend!